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Best Western Hotel Cappello D'Oro
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Reviews (849)
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All reviewsthe busold towncitta altaminute walklake comoairport stopshot dishesfunicular railwaystayed for nightswide choicewould stay here againgood sizecentral hotelexcellent locationbeds were comfortablethe air conditioningcable car
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265 - 270 of 849 reviews
Reviewed May 15, 2013

The hotel is well located, right next to the comercial streets and 10 minutes walking from Bergamo's train station.
Pros: good location, very friendly staff, decent breakfast, clean rooms and free internet.
Cons: small rooms, at least the 206, and the internet didn't work sometimes.
Final: I recommend it!

  • Stayed: January 2013, traveled on business
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Thank Raphaelpizza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCappellodOro, Marina- Sales & Marketing Manager at Best Western Hotel Cappello D'Oro, responded to this reviewResponded May 28, 2013

Dear Raphaelpizza,
thanks for recommending us!
We appreciate your review and take your comments into great consideration and use them to improve our service.

I hope to welcome you again in our hotel in Bergamo!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2013

We (couple) stayed for 2 nights over a weekend. The staff were all really friendly and helpful, and the room was lovely. Breakfast was great - plenty to choose from. The airport bus drops you off just across the road (and bus back to the airport is a two minute walk from the hotel) - a few cafes and shops nearby, and the main shopping area was only a 5 minute walk, with the funicular station only ca. 10 minute walk (or you could hop on the bus). The only downside was the bar area - which was really just a room and we were the only people there on the Sunday evening before we went out for dinner. I would definitely stay here again.

Room Tip: We faced out to the courtyard and had a little balcony with a table and chairs.
  • Stayed: April 2013, traveled as a couple
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Thank l_garden1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCappellodOro, Marina- Sales & Marketing Manager at Best Western Hotel Cappello D'Oro, responded to this reviewResponded May 28, 2013

Dear l_garden1010,
thanks a lot for your review!
I am very happy to learn that you had a nice stay in our hotel and that you liked our service.

I hope you will visit us again soon, during summer we have a very nice external bar area, you will love it!

See you soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2013

Stayed twice at this hotel last month and both times were equally as good. It has a really good location in the lower town for the shops, airport bus and eating out. It is about a 10min stroll to the funicular for Citta Alta. The first trip we had a triple room which was really spacious with a good size shower room. The second trip was a twin which was a little small but adequate. All the little extras you expect such a toiletries, slippers and bathrobes were provided and tea and coffee in the room which isn't very common in Italy. The breakfast was really good, again by Italian standards and the service excellent. The coffee was a bit strong but I asked for a cappuccino and it was good. Appreciated the free WiFi as I often have to pay in hotels for this and it had a good signal strength. Ask for a password to last your entire stay. Reception staff were very helpful and you can buy a ticket for the airport bus from them which stops outside the hotel. Don't forget that you have to pay the city hotel tax on departure which is €3.50 per person per night at this hotel. If I have anything negative to say it would be the room temperature which I found a bit hot and stuffy. I don't like sleeping with the at on on as it can be loud and on opening the window there was a lot of traffic noise.

Room Tip: Ask for quiet room.
  • Stayed: April 2013, traveled with friends
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1  Thank Anne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCappellodOro, Marina- Sales & Marketing Manager at Best Western Hotel Cappello D'Oro, responded to this reviewResponded May 28, 2013

Dear Argostoli64,
thanks for writing your double experiences in our hotel!

It is very important for us to know your impressions, your comments help us to find out what to improve!

I hope you will visit us again.

Have a nice day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2013

Nice hotel located in the lower part of town and the airport bus stopped just outside it. The staff was very polite and all receptionists were english-spoken.
The room was a little cramped, allthough we were travelling with hand luggage only. Worse was that you could hear most of what the neighbors did and that the internet connection did not work. The receptionist's excuse was that the room was too far away from the hotspot (a very bad excuse), but you couldn't connect even when you stood next to the hotspot. As this hotel obviously is a businessman's hotel (good rates during holidays), this is a serious drawback.
In the breakfast salon we had to share table with another couple, but this may be caused by holiday (Easter day), and the selection was very good, no wholegrain rolls or bread though.
Anyway, we would absolutely concider this hotel again for another visit to Bergamo, which is a good alternative to more-expensive Milan with regular train and bus connections (40 min by train).

  • Stayed: March 2013, traveled as a couple
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Thank JohnLackland01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCappellodOro, Marina- Sales & Marketing Manager at Best Western Hotel Cappello D'Oro, responded to this reviewResponded May 28, 2013

Dear JohnLackland01,
thanks for writing a review concerning your stay in our hotel.

Unfortunately we have had problems in all the hotel with the wifi connection during your stay but now everything is working properly, I am sorry about that.

I hope you will visit us again!

See you in Bergamo!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2013

Stayed in my favourite hotel in bergamo. This time i went with 2 friends so we had a triple room and very good it was. Nice and spacious. Staff were as helpful as ever and nothing is too much trouble. Wi fi was much better this time too.

  • Stayed: March 2013, traveled with friends
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Thank maldini3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCappellodOro, Marina- Sales & Marketing Manager at Best Western Hotel Cappello D'Oro, responded to this reviewResponded May 28, 2013

Dear maldini3,

it was really a pleasure to welcome you again in our hotel and we hope to do this again many times!

Thanks for writing you experience, your satisfaction means really a lot to us and your comments are really precious!

I hope to meet you during your next stay it will be a real pleasure for me!

See you soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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