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“10 out of 10”

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Best Western Hotel Cappello D'Oro
Ranked #7 of 34 Hotels in Bergamo
Certificate of Excellence
GreenLeadersGold level
Reviewed September 29, 2012

Exceptional service really trying hard to please and managing it, would recommend. Really clean and comfortable with easy access to airport by local bus.
Little touches like personally emailing prior to visit were good.

  • Stayed: September 2012, traveled with friends
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Thank Visitor569
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCappellodOro, Marina- Sales & Marketing Manager at Best Western Hotel Cappello D'Oro, responded to this reviewResponded October 11, 2012

Dear Visitor569,

simply...wow! Your review is the risult we want to obtein with each single guest coming in our hotel, thank you so much!

I hope you will come again in our hotel and it will be a really pleasure to meet you.

See you in Bergamo!
Marina

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284 - 290 of 829 reviews

Reviewed September 22, 2012

We stayed at the Best Western for five nights and used Bergamo as a base to visit Milan, Lake Como (Lecco) & Lake Garda (Sirmione) by train. The room was not large but did have a shared balcony which we used every day. The bathroom was a reasonable size although an overweight person would have had great difficulty getting into the shower. The room was immaculate and thoroughly cleaned each day. The tea/coffee maker was an added bonus. The breakfasts were a mix of Italian and English and were well cooked and presented. The reception staff were very helpful and kindly allowed us a late check out and looked after our luggage. The hotel is well located near the station but far enough away from the usual station seedy characters. It was also handy to the up market shopping centre and the furnicular to Citta Alta. There were several good quality restaurants nearby and the ice cream parlour next door was a delight. The airport bus stopped right outside the hotel (one stop after/before the railway station). We were so impressed by the Best Western & Bergamo that we may return soon.

Room Tip: There are four rooms with shared balconies on the fourth floor, overlooking the internal patio.
See more room tips
  • Stayed: September 2012, traveled as a couple
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1  Thank Robin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCappellodOro, Marina- Sales & Marketing Manager at Best Western Hotel Cappello D'Oro, responded to this reviewResponded October 11, 2012

Dear Robin, thanks for all your comments.

I am happy to heard that you had a pleasurable experience and our purpose will be to make your next stay in our hotel really memorable!

Hoping to welcome you again in our hotel,
Best regards
Marina

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Reviewed September 17, 2012

Spent 3 nights here. whilst visiting the Monza Grand Prix. It is in an excellent spot, 5 minutes walk to the funicular and in the middle of the "new" town.
I had a deluxe single room. Not sure I would have called it deluxe. It was functional and clean, but very small. The bed, which was a large single, was pushed up against a wall and the door was right next to the headboard. The bathroom was small but very clean, with a hot, powerful shower.
The reception area didn't really have any seating and there wasn't really a proper bar. However, it is just as easy to head out of the door. Within 30 seconds there are bars, cafes and an excellent gelateria!
Breakfast was excellent by Italian standards. Buffet but lots to choose from, including hot choices.
My main concern would be that it was quite old fashioned and could do with some modernisation inside.
Would I stay here again? Perhaps, if only for its position and the excellent breakfast.
I couldn't find any fault with the staff. They were all very friendly and helpful, even when we checked in very late, due to a delayed flight

  • Stayed: September 2012, traveled on business
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1  Thank lisasplaces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCappellodOro, Marina- Sales and Marketing Manager at Best Western Hotel Cappello D'Oro, responded to this reviewResponded October 11, 2012

Dear Lisasplaces,

the reply to your final question is simply yes!
We would really like you to stay again in our hotel and all your comments will be taken in consideration to improve our service, you will tell me directly wheter we have succedeed or not in doing that.

Thanks for all your comments and see you in Bergamo!
Marina

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Reviewed September 10, 2012

Had a three night break here to attend the Italian Grand Prix. The hotel was absolutely fine apart from no wifi signal in my room. That was a pain but not the end of the world as we were so busy for the weekend. If Id been on business it would have meant a room change.

Hotel is very clean, no noise at all and great sleep everynight. As other reviews state its in a central location. It might not be the worlds most romantic location is Citta Bassa, but Alta makes up for it.

  • Stayed: September 2012, traveled with friends
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Thank bax52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCappellodOro, Marina- Sales & Marketing Manager at Best Western Hotel Cappello D'Oro, responded to this reviewResponded September 13, 2012

Dear Bax52,

thanks for your review.

I am sorry the signal of the wifi was not good during your stay, we will check this.

I hope you will come back again to Bergamo and if you need romance do not worry, we can arrange something romantic for you!

Best regards
Marina

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Reviewed September 5, 2012

Stayed here for a few nights recently in one of their very reasonably priced suites. The staff could not have been more helpful and friendly. I have paid lots more to stay in much much less luxury. The location is great for exploring the Citta Alta with the furnicular railway just up the road.
Wonderfully clean and welcoming. I would recommend it without any quibbles at all. I had a very late check in at 1am and the staff were really good about it. I never had a chance to try out the fitness suite this time around but I guess it is up to the same standard as the rest of the hotel.

  • Stayed: September 2012, traveled as a couple
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2  Thank DeeFromMoira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCappellodOro, Marina- Sales & Marketing Manager at Best Western Hotel Cappello D'Oro, responded to this reviewResponded September 13, 2012

Dear DeeFromMoira,

thanks for your review, your opinion is very important for us.

We are always trying do our best for our guests and I really appreciate your comments.

I hope you will come again in our hotel,
See you in Bergamo!

Marina

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Reviewed August 26, 2012

Enjoyed our stay at the Cappello d'Ora it ws in a great area for shopping,restaurants cafes and bars.It was equal distances for the Citta Alta and it's funicular to the left of the hotel and to the right was the tourist information(very helpful) and train and bus stations.
The hotel was kept beautifully clean,both rooms and all areas.Breakfast had a good selection of foods and good coffee.Can't wait for my next trip!
In addtion to Bergamo itself,Milan is easy to reach by rail and Sarnico on Lake Iseo was lovely,the bus took an hour from the bus station.The views on the later part of the trip to Sarnico were fantastic--vineyards as far as the eye could see!
Good restaurants to visit in Bergamo are Bruschetta(out of the front door and turn right it is just at the end of the block) and Caprese(left out of the door and on to 2nd traffic lights,turn left and on RH side of road turn right on Via Crispi,Caprese is just down to the left at the top of the road)

  • Stayed: August 2012, traveled with friends
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4  Thank farthews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCappellodOro, Marina- Sales & Marketing Manager at Best Western Hotel Cappello D'Oro, responded to this reviewResponded September 13, 2012

Dear Farthews,
thank you for describing so well your stay in our hotel, I am very happy to learn that you are completely satisfied with it.

I hope that next time you will have the chance to try also our restaurant, it is absolutely unmissable!

We are awaiting to welcome you again in our hotel!
See you soon,

Marina

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Reviewed August 22, 2012

Have stayed here 3/4 times and have always been impressed. It is in a great location,very clean and the staff are helpful. Breakfast is very good and overall the hotel is extremely reasonably priced for the quality.

  • Stayed: August 2012, traveled as a couple
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1  Thank eater-outers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCappellodOro, Marina- Sales & Marketing Manager at Best Western Hotel Cappello D'Oro, responded to this reviewResponded September 13, 2012

Dear Smeegalteam,

it was really a pleasure to welcome you again in our hotel.

I am happy to read your satisfaction with your stay and I hope to see you again in our hotel!

Best regards
Marina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Hotel Cappello D'Oro

Address: Viale Papa Giovanni XXIII 12, 24121 Bergamo, Italy (Formerly BEST WESTERN Hotel Cappello D'Oro)
Location: Italy > Lombardy > Province of Bergamo > Bergamo
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Bergamo
#6 Luxury Hotel in Bergamo
#7 Romantic Hotel in Bergamo
#10 Business Hotel in Bergamo
Price Range: $99 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Hotel Cappello D'Oro 4*
Number of rooms: 90
Official Description (provided by the hotel):
The BEST WESTERN PREMIER Hotel Cappello D'Oro is committed to combining the charm of traditional hospitality with modern comforts and efficiency, providing the ideal environment for cultural tourism and business requirements, in Bergamo city centre. The four-star accommodation delights guests with the quality of its rooms, the welcoming approach of its staff and the hotel's enviable position. ... more   less 
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Also Known As:
Best Western Premier Cappello d`Oro Hotel Bergamo
Best Western Hotel Bergamo
Best Western Bergamo
Bergamo Best Western

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