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Hotel Helios
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Reviews (181)
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59 - 64 of 181 reviews
Reviewed June 21, 2012

The hotel location is the best of the bunch, Only hotel that fronts the beach with views of the bay. Certainly 4star + rating. 2nd floor rooms are spacious and nicely decorated having balcony including table/chairs with fab viewpoint. 1st floor rooms have spacious terrace with loungers + table/chairs. The reception and lounge bar are well presented and the grounds which include pool and large sunbathing area with sun beds are well tended by hotel staff.Nice seating with tables for drinks.The hotel staff are friendly and welcoming.The breakfast (italian style)is very good with quality products and real coffee. Panoramic views of the bay whilst having breakfast is a plus.
Essential to choose sea facing rooms as there are other rooms that face a busy main road
The sunbathing area is open to the public and hosts a large number of sunbeds. the system the hotel employs to allocate public use verses hotel guest use of sunbeds is by coloured sticker.It would appear the majority are allocated for public use which the hotel guests are forbidden to use. Unfortunately the small number of beds allocated to hotel guests are few and appear to be the worse for location. I would imagine in high season there would be some disgruntled hotel guests over this matter
All in all a very nice hotel offering good service...but then it should be when your paying £100 pp per night. I would recommend this hotel for that special occasion as it does have the Woo factor..what makes it is, the location above all. Santa margarita is very pleasant with easy access to all attractions and close to Genoa...

  • Stayed: June 2012, traveled as a couple
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Thank Rogeva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2011

Fantastic location in a great little town.

Absolute waterfront with a pool, very classy little hotel.

Monica was fantastic helping us with our rental car company, by calling them on our behalf to arrange a pick up.

We arrived after a stressful 3 hour drive and without asking Monica sent us two glasses of prosecco to our room, all class.

Great service.

  • Stayed: September 2011
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6  Thank SandCMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2011

We stayed at this hotel in August 2011, and loved that it was a short, downhill walk from the train station, and then we had a fantastic lady on reception that assisted us when we first arrived,... thankyou for making us feel welcome - you were awesome!!!!
the room and the balcony with seaviews on the 3rd floor was fantastic and breathtaking at night, and gave us the best experience overlooking the town.
The hotel is in a great position, close to the town and easy access to the ferry to Portofino.
However - the bathroom in the room is TINY - and the shower/bath is THE SMALLEST THING I"VE EVER SEEN - my 6 foot 7 inch tall partner could not fit in the shower, let alone myself!!! it was terribly uncomfortable! The bathroom is just too small.
Also, the air conditioner doesn't work that well, and we wished it would blast cool air.
The only other things to note, were the unwritten rules by the pool.... we had overlooked the pool area (saltwater pool) from our balcony and had our hearts set on a chair by the ocean edge near the pool and the ocean to get the best view.... however, these unwritten rules are ''apparently'' that of all of the beachchairs surrounding it are NOT for hotel guests... - there seems to ONLY be about 10 beach-chairs that are allocated to hotel guests via yellow stickers, and of these some are only allocated to guests staying under 10 days, and others ( in worse positions, and nowhere near the ocean) are allocated to guests staying for less nights. we couldn't believe that ALL of the good beach chairs were allocated to non-hotel guests who have booked these for the season - "apparently"!!! We couldn't believe that the priority given to non-hotel guests over-rided the guests actually STAYING at the hotel....
And - the hotel staff by the pool weren't very explanatory about this system either, and it turned out that they didn't really care!
That being said, it would seem that the two young female waitresses that are working in the restaurant set up by the pool area don't seem to care about guests staying either!!! They pandered and swanned around their italian guests dining on lunch, however, completely IGNORING guests asking for drinks, lunch, food, or any service, infact walking past them as they waited by their waitressing station, ignoring them, and pretending to polish cutlery. I have never seen such RUDE people ever - and they completely were UNPROFESSIONAL, too young, and didn't give a care to the hotel guests. These waitresses let the ENTIRE hotel down, as they completely made guests feel invisible. My partner was one of these guests waiting for service, he actually wallked up to a waitress to order lunch and drinks for us, she ignored him, walked past him, and my 6ft7" partner was ignored, whilst these two waitresses walked past him several times - infact walked around him, avoiding him. I couldn't believe the blatant rudeness, as we were hotel-paying-guests which were staying AT the hotel!!! And is it too much to expect that we would receive some acknowledgement? However, these two girls were completely rude to him. We couldn't believe that they were even working at this hotel.

A note to management - hire some friendly professional service people and pay attention to your hotel-guests - the locals booking these lattiinis for the season are not the ones paying for the hotel rooms and dining!!!!

This hotel is a beautiful old hotel, and in a great position, close to the marina, the port, the old town, restaurants and the ferry..... plus the pool and the pool area are the major drawcard as they overlook the harbour and is a really attractive terrace with the pool right next to the beach.... plus the rooms are great with their seaview balconies......but we just expected a little service considering we were guests staying at the hotel!!!
When you walk out to the pool area - be warned!!!

Room Tip: ask for a seaview balcony!
  • Stayed: August 2011, traveled as a couple
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5  Thank Noodlesam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2011

The hotel has an excellent location at the waters edge. Our room had a great view of the Bay. The staff were helpful and attentive. The breakfast was good, with great views of the harbour. On hot sunny days it was good to have the pool and lagoon area for swimming and relaxing as the beaches get very busy. The hotel was well located for boat trips and shops. The food in the town was excellent. The reception staff were helpful and if you have any mobility problems ask them about the bathroom, our room was great but it had a very deep bath, which doubled up as the shower, if you were elderly you may have had problems using it.

Room Tip: Ask for a sea view, top floor
  • Stayed: July 2011, traveled as a couple
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2  Thank Lynn262305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2011

Not sure why this hotel isn't more highly rated. We stayed there recently and I would say it's ideally situated for a 4-star choice in this town. The Metropole has nicer grounds but is a step up in cost, and the Helios is right on the water. Get a second (not third) floor room with the large terrace - lovely for drinks or breakfast. We had lunch at the hotel restaurant one day and it was lovely and quite good as well.

Room Tip: Get a second (not third) floor room
  • Stayed: June 2011, traveled as a couple
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2  Thank bdwelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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