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Reviewed October 5, 2017

All the staff at reception were friendly and helpful, as were those in the dining room who were especially attentive to the gluten-free needs of my wife. The dinners were excellent, though the breakfast was limited and unchanging from day to day. Our rooms were very clean. However, the bedroom lacked any storage space, such as a chest of drawers, with the result that many of our clothes had to be left in our suitcases.
While accepting that the hotel is marketed as ‘dog friendly’, we feel strongly that this should not extend to dogs being allowed in the dining room.

Room Tip: Rooms at the front are most exposed to road noise, and to party music from the town centre.
  • Stayed: September 2017, traveled as a couple
    • Value
    • Rooms
    • Service
1  Thank peter a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this reviewResponded October 16, 2017

Dear Peter, thank you ever so much for your loving and flattering words, with which you describe our staff! They mean a lot to us and make us sincerely happy and proud! We are deeply interested in the complete satisfaction of our guests, therefore we treat every person keeping in mind his/her specific requirements.
We are delighted to see that you appreciated the fine food you had for dinner and the spotless cleanliness of your room.
Our buffet breakfast is made of a varied and wide selection of excellent food; everyone can taste something different every day or ask for some more to our waiters, who will be pleased to help.
We are sorry about the missing drawers in your room, but we could have brought you one chest, if you had just asked.
As you have understood, we love pets: they are welcome in our rooms, but this would not invalidate their hygiene at all; we accept dogs in the dining room as well, according to the national rules concerning this subject.
Looking forward to welcoming you back soon, with our kindest regards.
Francesca

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2017 via mobile

The hotel is 0,5 miles from the city downtown, with parking lot, private beach and beach's bar.

The room of reasonable size, clean with balcony most of it front of the sea.

The breakfast is amazing, you will enjoy it.

Personal friendly and polite.

Recommended hotel.

Stayed: October 2017, traveled as a couple
2  Thank Rogerio L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this reviewResponded October 11, 2017

Thank you so much dear Mr, Rogerio for your highly appreciated feedback, which is very useful to us, as it lets us know that we have delivered a very professional service and we have exceeded your expectations. Our guests’ complete satisfaction is the purpose of our daily work and efforts.
We are especially pleased that you were delighted by our amazing breakfast! We will share your comments with our Chef Giuseppe, who prepares several freshly homemade kinds of food for our morning buffet.
Thank you also for recommending our hotel to other readers! We look forward to welcoming you back to Regina Elena soon.
With our kindest regards.

Francesca

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2017

Fabulous location within easy walking distance of all local amenities, right on the sea front with its own private beach, Roof Solarium, Jacuzzi & pool. The room was basic but very comfortable, similar to a UK Premier Inn style. The hotel retains it's history in the public rooms downstairs, which is wonderful.

Room Tip: We had a side Sea view room, but the view was still stunning. The only thing that would have improved it was a balcony.
  • Stayed: September 2017, traveled as a couple
    • Value
    • Rooms
    • Service
Thank Joanne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this reviewResponded October 3, 2017

Thank you so much, dear Mrs. Joanne, for your lovely feedback, which is of primary importance to us, as it allows us to ensure we are delivering a very professional service and are meeting your expectations.
We are particularly delighted to see that you were fascinated by the enchanting charm of our public lounges, which is a great proud to us, as it tells us about the over hundred-year-old history of our hotel.
We do hope you will choose Regina Elena again for your next holidays in our area!
With our kindest regards.
Francesca

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Reviewed September 13, 2017

I travel on my own quite a lot and I have to say that the staff in the hotel is absolutely delightful. They are beyond kind and sweet. For what I have seen around the village, beach facilities here are top 10. II will improve the breakfast, however, when they put a cushion on your back and make you an awesome capuccino the breafast turns a wonderful experience. Watch out when booking since they have 2 type of rooms. One type are astonishing and the others haven´t been refurbished for long, it could be you don´t realise what you´re booking while doing it, but in any case, even if the rooms look old they are very, very clean. If I go back, they can count on me staying here again. Location is great as well, very safe for a young lady on her own. :)

Room Tip: Watch out when booking since they have 2 type of rooms.
  • Stayed: September 2017, traveled solo
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Victoria H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this reviewResponded October 3, 2017

Thank you so much, dear Mrs. Victoria!
We are delighted to see that we managed to make you feel as a Queen…. like Queen “Regina Elena”
We are in love with our job and treating our guests with all our dedication, helpfulness and warmth is the part of it that we like the most! We are very grateful for all your pleasant comments and your loving words about the staff and the service you received during your stay.
We are so glad you had a wonderful and safe time with us! Looking forward to welcoming you back soon to Regina Elena, with our kindest regards.
Francesca

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Reviewed September 13, 2017

Set on a brilliant and highly prized location on the Italian Riviera, this hotel boasts a pleasant rooftop pool and Jacuzzi with a fabulous panoramic view of the coast, a great private beach, and a garage much needed in the area.
Would have given it 5 stars, if they prevented guests from playing music at the pool and at the beach (nowadays, earplugs should be really be mandatory) But apart from that, everything is delightful (comfortable rooms, great A/C, great Wifi),
and the staff is highly professional, multi-lingual, and dedicated (except for Alessandro, the grouchy beach towel attendant, definitely ready for retirement. I’m afraid I stressed the poor man when I asked him to change my wet beach towel).
However, the best thing about this hotel is that rooms vary and accommodate different budgets (from renovated spacious sea-view balcony rooms, or 2 bedrooms/2 baths suite, to more economical, slightly dated rooms in the annex, or smaller but adequate rooms in the main building with full-size, not queen size beds). It’s probably best to call/email the hotel and let them know exactly what you want, as they are very customer oriented. As light sleepers, we do prefer hill side rooms, quieter than the ones giving onto the lively coastal road.
Breakfast is plentiful, and fresh espressos or cappuccinos can be brought to you by the pleasant waiters. The private beach has games for children as well as a small kiddie pool, and a wider area with beds and umbrellas for hire, as usual in Italy; but one can also just lay down on the beach, and swim to the raft, offshore. The hotel is 10mn by foot from the center along a pleasant promenade (one can use the hotel bikes, free for a couple of hours).
So, all in all, we recommend highly this hotel which needs just a few tweaks to reach Perfection (Jacuzzi not warm, radio clocks sometimes ringing after clients are gone, interconnecting rooms not soundproofed,). But these are tiny details in regards to the high quality of this place which has a wonderful Fellini style, with its mix of modern and old world rooms, and with its repeat guests of all ages, such as very thin and very tanned Italian beauties, elderly elegant couples, international joggers enjoying the red carpet to Portofino, young families and children being spoiled by the waiters (our son just loved this place), etc, etc.
In Santa Margherita, do walk to the lovely Durazzo palace and park, perched above town (they even have beautiful concerts in the summer). And do visit the Cinque Terre (either by boat, or by foot in which case you should get there VERY EARLY as it now gets crowded with tour groups…)

Room Tip: Rooms giving onto beautiful hill are quiet.
  • Stayed: September 2017, traveled as a couple
    • Value
    • Location
    • Service
2  Thank ginsengNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this reviewResponded October 3, 2017

Dear “GinsengNewYork”,
We loved your beautiful review so much! It was really interesting reading your detailed description of our features, our service, the style of our house and of our rooms, the kind of guests we welcome. Your comments do gratify us and we are proud to see how much you appreciated all the facilities you experienced and the attention we put into every little aspect of our hospitality.
But especially, we are honored to receive your extraordinary praise to our customer service and to the friendliness and professionalism of our staff. Alice was happy to help you and to dedicate her time to you and thanks you very much for your feedback!
We can sincerely assure you that we work hard every day to reach the perfection and all the suggestions are highly considered!
Hoping you will come back to Regina Elena Hotel soon, with our warmest regards.
Francesca

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