Cavalier, understandard - generally a hotel that's seen far better days!
Having spent the best part of the last 5 years travelling the globe and staying in justified 5 star resorts and hotels - I have to say the Imperiale Palace is very wide of the mark. On arrival we were met with arrogant staff who had tried to give us a sub standard room - on complaining we were upgraded to a suite - which we have seen better in the most budget of hotels. We arrived at 10.50 one morning for breakfast, (served til 11) everything had been cleared away so we were thrown a plate of croissants - my wife asked for fruit with yoghurt and was given a fruit activia yoghurt!!
Topping it all off - the management thought it acceptable to charge a 550euro bar bill - ran up by colleagues to our room without either myself or my wife being present and then told us that it was actually us that authorised it, while calling us liars!!!!
Room was fitted with appalling amenities - tiny TV set, to the side of the bed so impossible to watch, no light in the shower, "rustic" furniture which is more commonly known to the wider audience as "worn out"
A true example of a hotel that relies on a past reputation - if you are a seasoned traveller to high end hotels you will be very disappointed.
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- Also Known As:
- Hotel Imperiale Palace