Hubby and me wanted to make the 2 days in Portofino unforgettable, that's why we selected this hotel. There was only one room left and it was defined as "room at ground level". However, as soon as we entered the room, we were frustrated as it was "underground level". We wanted to upgrade our room, but it was fully booked that weekend. We learned from the management that there are only few rooms like this. My question to the management was: is it worth to distort your image for the sake of selling these few rooms? The hotel is very beautiful with a great location, private beach. The hotel should close and not sell these few underground rooms. If we knew that the room was this terrible; the so said "french bed" was a poor combination of 2 single beds with a hole in the middle, with a zero oxygen, humid air, no sun and awful odor, so noisy - that you think the motorcylces are passing over your head, garbage next to your window, no matter how beautiful it is, we would never chose this hotel. At the end of the day, ALL the rooms in a 5 star hotel should represent the quality of a 5 star hotel. The quality difference being so significant is not acceptable.
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- Also Known As:
- Hotel Imperiale Palace