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“nice hotel a bit pricey”

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Best Western Hotel Tigullio Royal
Ranked #2 of 28 Hotels in Rapallo
Certificate of Excellence
Reviewed September 5, 2013

We stayed at this hotel for four nights in august 2013 in a quadraple room the hotel is very well located in the very hart of rapallo near the sea the hotel itself is beuatiful and the staff are very kind friendly and helpful the breakfast is super very large variety the breakfast staff was excelent very kind smily and helpfull.The room was very clean, the only cons are that the quadraple room is a bit small and not so convenient for the needs of four adult people.The price was on the high scale and yet the location and high season may justify it.The best place for a couple in Rapallo.

Room Tip: Dont take the quadraple rooms ask for room with full sea view
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  • Stayed: August 2013, traveled with family
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Thank rk2438
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_TigullioRoyal, Direttore at Best Western Hotel Tigullio Royal, responded to this reviewResponded September 29, 2013

Dear Guest ,
we are delighted to read that you keep a good memory of your holiday appreciating the great view , the Staff professionalism and the rich buffet breakfast with all salted and sweet specialities .
About your room , considering a family of 4 adults , we usually suggest to book a junior suite or a suite with two bedrooms and double bathroom , even if the quadruple superior ( family ) or quadruple de luxe rooms are quite spacious and comfortable .
We thank you again for the time you dedicated us and we wait with pleasure for your return in our hotel .

The Management

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Reviewed August 31, 2013

Very conveniently located, nice room, good views, really helpful staff (excellent restaurant recommendation) ..... what's not to love? Err, well, the Rapallo alfresco Saturday night disco, blaring all over the port area. Terrible music, awful noise, utterly impossible to sleep. STAY AWAY FROM RAPALLO IF YOU WANT ANY REST!!

  • Stayed: August 2013
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Thank ScottyFranc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_TigullioRoyal, Direttore at Best Western Hotel Tigullio Royal, responded to this reviewResponded September 7, 2013

Dear Guest ,
we can only thank you for your so kind words concerning our hotel .
We are very sorry that the musical event organized on that Saturday by Alfresco Bistrot disturbed your sleep , but fortunately it isn't a disco , and it happens very rarely during the year
to hear the music coming from that far location .
We hope to see you n the future enjoying again our services.

Tha Manager

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Reviewed August 31, 2013

absolutely excellent staff, friendly and helpful. always with a smile, really did their best to make sure we are always satisfied. also, an amazing breakfast! plus, many other little things that make a difference to your holiday: you can ask for a tea and coffee set to be brought up to your room, you can choose your pillow from a selection of five different kinds, there's free wi-fi.
we stayed there 4 nights, 4 people in 2 rooms. for the first night we had 2 regular rooms with a side view of the sea. we wanted to see if there were any sea-view rooms available in the upper floors and were offered the suite in the 7th floor that has 2 bedrooms, 2 baths (one with jacuzzi hot tub) and a really nice balcony. we moved there for a very reasonable extra charge and i highly recommend it - nothing like waking up to that beautiful coastline. we also had a bottle of wine and some nibbles wait for us at the suite, as well as slippers, better soaps and such and there's a turn-down service in the suite. the only thing i think could be better is sound proofing as the walls and windows are quite thin. all in all, very worth it.

Room Tip: if you're a family choose the suite of the 7th floor instead of two regular rooms.
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  • Stayed: August 2013, traveled with family
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1  Thank rona_z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_TigullioRoyal, Direttore at Best Western Hotel Tigullio Royal, responded to this reviewResponded September 29, 2013

Dear Guest,
we want to thank you for your very detailed review and for the quantity 'of positive points that you found in our structure. We are pleased that you had a good holiday and especially that he could enjoy the beautiful suite with all its special comfort and the incredible sea view .
A special thanks from the Staff , who really enjoyed your judgment !
Looking forward to welcoming you soon at the Best Western Tigullio Royal

The Management

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Reviewed August 18, 2013

Part of our recent holiday included a 3 day, mid week stay at the BEST WESTERN Tigullio Royal Hotel Rapallo which was one of the highlights of the holiday. Before we arrived we were contacted by the manager who had noticed that we were traveling with children. He very kindly suggested an upgrade to the Presidential Suite so that we could all be on the same floor. The views are spectacular. Easily the best view from any building in town. As mentioned in previous reviews the breakfasts are amazing and the staff incredibly helpful and very polite. Although parking is in a public car park across from the hotel the hotel can provide a discounted rate if you let them know on arrival. You will be within walking distance to many of the local seafront restaurants and only 5 minutes walk from the Ferry jetty that links to the port of Portafino among others. In short this is an excellent hotel located in the best position in town and a great base for exploring the coast in both directions.

  • Stayed: August 2013, traveled with family
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Thank McMowgli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_TigullioRoyal, Direttore at Best Western Hotel Tigullio Royal, responded to this reviewResponded September 10, 2013

Dear Guest ,
thank you so much for your so enthusiastic comment . It's really a pleasure for all Staff and the Manament to see that you fully enjoyed our Hotel and its beautiful view .
Our location permits to reach easily the majority of the most popular resorts on the coast , such as the 5 Terre or Portofino , by train , by boat or by car .
Our reception Staff is ready to help our customers in the organization of tours , to give suggestions for good restaurants or to discover wonderful corners of our incredible land .
We hope to welcome you and your nice family soon again .

The Management

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Reviewed August 12, 2013

Overall, we were pleased with our experience at the Tigullio Royal - the room was clean and the view of the ocean was gorgeous. The decor was definitely out-dated, but to reiterate the room was clean. I must add that the price we paid was quite expensive for a Best Western hotel (even if it was right across the street from the beach). The breakfast was just ok, but the terrace with a great view of the ocean was a great place to eat breakfast. Unfortunately, there was a small incident at breakfast involving a rude waiter - we met my parents at breakfast and ended up taking their table on the terrace when they finished. The waiter on staff saw the tip my parents left him on the table and somehow thought that my husband and I were taking it; he then proceeded to snatch it up off the table and condescendingly say "That's mine!" All in all, a pretty good stay, but I do not think I would stay here again if returning to the area.

  • Stayed: July 2013, traveled with family
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Thank tlwiesner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_TigullioRoyal, Direttore at Best Western Hotel Tigullio Royal, responded to this reviewResponded September 7, 2013

Dear Guest,
With reference to your review I would like to thank you for your reports and appreciations.
Some of our rooms are still to be renewed: a long renovation work carried out for about 2 years and will continue in the coming months , in order to offer to all Guests the best quality and service .
Concerning the price you paid , we remember that you stayed with us during the most requested period of the year ( July - August ) and the rates are usually much higher than in the other months , even if we always propose special offers and reductions .
About the behavior of the waiter, we apologize for what happened ; surely it was a misunderstanding , even if it can not be justified . Anyway , thanks to your comment , we have already informed he breakfast staff in order to prevent recurrence of the problem .
We really hope to have the possibility to regain your favour and welcome you again soon .

The Manager

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Reviewed August 10, 2013

The hotel is well placed near a small beach, although the beach costs for two 40 euros per day (mention you are a guest at the hotel for a 10% reduction). The beach is great for kids but not at all quiet if that is what you prefer. It is not restricted to the hotel it is open to all.
As for the hotel they have very nice rooms, (with small bathrooms) and some of the rooms have very nice views (I will upload pictures I hope).

The hotel mentions on the website that it has a Spa, it does not.
From the website: Discover all the treatment of our wellness spa center: View our brochure
http://www.hoteltigullioroyal.it/en/hotel-services/wellness.aspx
It does have a centre providing services to women but it does not have a spa.
Apparently there is a pillow menu, but this was not obvious from the hotel.

The staff try hard to help and are clearly caring however when we asked for information on Lace (Rapallo claims to be a major centre on Lace and has a museum) we were told there were a few local shops and advised to go to Chiavari, some distance away, although that was while also asking for markets. That market is well worth the visit if you like antiquities! But the museum was not mentioned. The member of staff was incredibly nice and doing his best but the person who he sought advice from, perhaps a supervisor or manageress, did not intervene to assist us despite the obvious difficulty he was having.

It was a nice hotel but doesn't have a restaurant, although breakfast was ok. Just do not ask for eggs to be cooked if you want something other than boiled or scrambled. When asking if poached were available the waitress said certainly but the waiter came over to tell us there were already eggs on the counter (the aforementioned boiled and scrambled).

It was overall fine, but 230 euros per night seems to me to be a lot for a little (albeit with a nice view and nice staff). There is a lot of choice as the resort is not full at the moment and quite a few decent looking hotels are a lot cheaper. However perhaps I underestimate the value of a nice view.
I marked the restaurant in error below but once selected you cannot undo it, there is no restaurant.

Room Tip: Sixth floor and over have better views as they are above the building next door. Room 604 has two ba...
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  • Stayed: August 2013, traveled as a couple
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2  Thank Vic A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_TigullioRoyal, Direttore at Best Western Hotel Tigullio Royal, responded to this reviewResponded August 24, 2013

Dear Vic A ,
we are really sorry that your stay in our hotel was not so satisfactory and we pray you to excuse us for any problem you had . .
Most of our guests , who decide to leave a review about our hotel , is really satisfied of the stay and of the received services :we pay close attention to detail and seek the best products for our guests, from our buffet breakfast to our line of bio/natural bathroom amenities .
About the beach ( external property ) , we can only agree with you about the noise , but unfortunately you decided to stay here in the most crowdy and busy period of the year and it's really difficult to guarantee peace and tranquility in a public open space ..
Concerning our wellness center , as clearly indicated on our web site or brochure , it is not a Spa but a well organized space for beauty treatments and massages , for women but also for men , on reservation .
Following your advice, we have organized a full information form about the lace museum for the next customers who need it .
We thank you for the time you dedicated us : we consider really important all good or bad reviews, as they help us to understand and to improve our services .
Hoping to have a second possibility to welcome you in our hotel , please accept our best regards.

The Mangement

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Reviewed August 9, 2013

The hotel is located right across the street from the bay and the room has a great view. It is a typical european size room-small. But, the room is clean, designed very well and the view is lovely. The staff spoke english very well. They helped us with directions to the train station (walking distance) and shopping at the mall a few towns over. We drove to Santa Margherita (10 minutes) and Portofino next to that. You have to pay for parking across the street. The coffee was delicious. I would stay there again.

Room Tip: I was surprise how many Italians spoke some english I spoke some Italian and they spoke some englsi...
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  • Stayed: July 2013, traveled as a couple
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Thank valeriemabel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_TigullioRoyal, Direttore at Best Western Hotel Tigullio Royal, responded to this reviewResponded September 6, 2013

Dear Valerie ,
we thank you very much for your so good review .
You're right: our deluxe rooms and junior suites have a priceless view over the Gulf of Tigullio!
And it's always a pleasure for our reception Staff , english - french- spanish - german speaking , to inform our guests about trekking paths , excursions , museums , restaurants , and much more..
Hope to welcome you soon again .

The Manager

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Additional Information about Best Western Hotel Tigullio Royal

Address: Piazza IV Novembre 3, 16035, Rapallo, Italy
Phone Number:
Location: Italy > Liguria > Italian Riviera > Rapallo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Rapallo
#1 Family Hotel in Rapallo
#1 On the Beach Hotel in Rapallo
#1 Spa Hotel in Rapallo
#2 Luxury Hotel in Rapallo
#3 Business Hotel in Rapallo
Price Range: $106 - $390 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Hotel Tigullio Royal 4*
Number of rooms: 33
Official Description (provided by the hotel):
Rapallo is rightly considered the pearl of the Gulf of Tigullio, the Best Western Hotel Tigullio Royal is its shining star in the hotel sector.A refined and elegant 4-star hotel, it stands on Rapallo's seafront, at the heart of the magnificent Italian Riviera. Santa Margherita, Portofino, Camogli and Sestri Levante can easily be reached by train or boat. The Tigullio Royal Hotel stands in Piazza IV Novembre, in the centre of Rapallo, very close to places of historic and cultural interest in the city. For business guests there is a Conventioned Meeting Centre, up to 50, next to Best Western Hotel Tigullio Royal; Coffee Break and Lunch services available on reques ... more   less 
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Also Known As:
Best Western Tigullio Royal Hotel Rapallo
Tigullio Royal Rapallo
Tigullio Royal Hotel Rapallo

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