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“Clean Hotel, but Pricey for a Best Western”

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Best Western Hotel Tigullio Royal
Ranked #2 of 29 Hotels in Rapallo
Certificate of Excellence
Amsterdam, The Netherlands
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Clean Hotel, but Pricey for a Best Western”
Reviewed August 12, 2013

Overall, we were pleased with our experience at the Tigullio Royal - the room was clean and the view of the ocean was gorgeous. The decor was definitely out-dated, but to reiterate the room was clean. I must add that the price we paid was quite expensive for a Best Western hotel (even if it was right across the street from the beach). The breakfast was just ok, but the terrace with a great view of the ocean was a great place to eat breakfast. Unfortunately, there was a small incident at breakfast involving a rude waiter - we met my parents at breakfast and ended up taking their table on the terrace when they finished. The waiter on staff saw the tip my parents left him on the table and somehow thought that my husband and I were taking it; he then proceeded to snatch it up off the table and condescendingly say "That's mine!" All in all, a pretty good stay, but I do not think I would stay here again if returning to the area.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tlwiesner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_TigullioRoyal, Direttore at Best Western Hotel Tigullio Royal, responded to this review, September 7, 2013
Dear Guest,
With reference to your review I would like to thank you for your reports and appreciations.
Some of our rooms are still to be renewed: a long renovation work carried out for about 2 years and will continue in the coming months , in order to offer to all Guests the best quality and service .
Concerning the price you paid , we remember that you stayed with us during the most requested period of the year ( July - August ) and the rates are usually much higher than in the other months , even if we always propose special offers and reductions .
About the behavior of the waiter, we apologize for what happened ; surely it was a misunderstanding , even if it can not be justified . Anyway , thanks to your comment , we have already informed he breakfast staff in order to prevent recurrence of the problem .
We really hope to have the possibility to regain your favour and welcome you again soon .

The Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (147)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Riyadh, Saudi Arabia
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed August 10, 2013

The hotel is well placed near a small beach, although the beach costs for two 40 euros per day (mention you are a guest at the hotel for a 10% reduction). The beach is great for kids but not at all quiet if that is what you prefer. It is not restricted to the hotel it is open to all.
As for the hotel they have very nice rooms, (with small bathrooms) and some of the rooms have very nice views (I will upload pictures I hope).

The hotel mentions on the website that it has a Spa, it does not.
From the website: Discover all the treatment of our wellness spa center: View our brochure
http://www.hoteltigullioroyal.it/en/hotel-services/wellness.aspx
It does have a centre providing services to women but it does not have a spa.
Apparently there is a pillow menu, but this was not obvious from the hotel.

The staff try hard to help and are clearly caring however when we asked for information on Lace (Rapallo claims to be a major centre on Lace and has a museum) we were told there were a few local shops and advised to go to Chiavari, some distance away, although that was while also asking for markets. That market is well worth the visit if you like antiquities! But the museum was not mentioned. The member of staff was incredibly nice and doing his best but the person who he sought advice from, perhaps a supervisor or manageress, did not intervene to assist us despite the obvious difficulty he was having.

It was a nice hotel but doesn't have a restaurant, although breakfast was ok. Just do not ask for eggs to be cooked if you want something other than boiled or scrambled. When asking if poached were available the waitress said certainly but the waiter came over to tell us there were already eggs on the counter (the aforementioned boiled and scrambled).

It was overall fine, but 230 euros per night seems to me to be a lot for a little (albeit with a nice view and nice staff). There is a lot of choice as the resort is not full at the moment and quite a few decent looking hotels are a lot cheaper. However perhaps I underestimate the value of a nice view.
I marked the restaurant in error below but once selected you cannot undo it, there is no restaurant.

Room Tip: Sixth floor and over have better views as they are above the building next door. Room 604 has two ba...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vic A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_TigullioRoyal, Direttore at Best Western Hotel Tigullio Royal, responded to this review, August 24, 2013
Dear Vic A ,
we are really sorry that your stay in our hotel was not so satisfactory and we pray you to excuse us for any problem you had . .
Most of our guests , who decide to leave a review about our hotel , is really satisfied of the stay and of the received services :we pay close attention to detail and seek the best products for our guests, from our buffet breakfast to our line of bio/natural bathroom amenities .
About the beach ( external property ) , we can only agree with you about the noise , but unfortunately you decided to stay here in the most crowdy and busy period of the year and it's really difficult to guarantee peace and tranquility in a public open space ..
Concerning our wellness center , as clearly indicated on our web site or brochure , it is not a Spa but a well organized space for beauty treatments and massages , for women but also for men , on reservation .
Following your advice, we have organized a full information form about the lace museum for the next customers who need it .
We thank you for the time you dedicated us : we consider really important all good or bad reviews, as they help us to understand and to improve our services .
Hoping to have a second possibility to welcome you in our hotel , please accept our best regards.

The Mangement
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New Jersey
Level Contributor
83 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed August 9, 2013

The hotel is located right across the street from the bay and the room has a great view. It is a typical european size room-small. But, the room is clean, designed very well and the view is lovely. The staff spoke english very well. They helped us with directions to the train station (walking distance) and shopping at the mall a few towns over. We drove to Santa Margherita (10 minutes) and Portofino next to that. You have to pay for parking across the street. The coffee was delicious. I would stay there again.

Room Tip: I was surprise how many Italians spoke some english I spoke some Italian and they spoke some englsi...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank valeriemabel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_TigullioRoyal, Direttore at Best Western Hotel Tigullio Royal, responded to this review, September 6, 2013
Dear Valerie ,
we thank you very much for your so good review .
You're right: our deluxe rooms and junior suites have a priceless view over the Gulf of Tigullio!
And it's always a pleasure for our reception Staff , english - french- spanish - german speaking , to inform our guests about trekking paths , excursions , museums , restaurants , and much more..
Hope to welcome you soon again .

The Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 7, 2013

I am very difficult to please, but I must say I enjoyed this place very much. The decor is a bit dated, but in great condition. The service, the view, the location and the cleanliness could not be better. The breakfast is amazing and the breakfast room is such a great place to start your day. Take the family apartment on the 7th floor. Tons of space and a terrace. 2 full baths! A table for 4 inside and another for 4 on the terrace.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank goNtheKNOW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_TigullioRoyal, Direttore at Best Western Hotel Tigullio Royal, responded to this review, August 24, 2013
Dear Guest ,
thanks a lot for your great review . We are pleased to know that you have fully enjoyed your stay in our suite on the 7th floor : a huge fantastic accomodation with an amazing panoramic view and all conforts .
Don'be too sad , but come back soon again in BW Tigullio Royal !

The Management
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Cologne
2 reviews
Reviewed August 3, 2013

Great Hotel and a good place to stay. Very friendly staff, always helpfull.
The breakfast buffet has been excellent and the staff has been providing always a friendly atmosphere.

A place to come back.

Room Tip: Take a room with view to the sea.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2xof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_TigullioRoyal, Direttore at Best Western Hotel Tigullio Royal, responded to this review, August 24, 2013
Dear Guest ,
we have really appreciated your commentary , above all your so kind words concerning not only the usual services , but also the friendly atmosphere that you could enjoy in our hotel : holiday means also relaxed ambience , tranquillity and expectations met and we hope to have offered you all that .
We wait for you soon .

The Management .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
63 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 1, 2013

Excellent hotel with a splendid location in Rapallo
Staff was proffessional, flexible and very friendly.
The cleannes everywhere in hotel was topclass.
The breakfast buffet was absolutely to our taste, with a great varity of choices.
To the negative side is the size of bathroom and specialy the minimal gap between the doors to the shower cabin, its not acceptal to People greater than size M

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TorbenO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_TigullioRoyal, Direttore at Best Western Hotel Tigullio Royal, responded to this review, August 24, 2013
Dear Torben ,
we are delighted to read your comment about your stay at BW Tigullio Royal .
We are pleased that you fully ejoyed your holidays appreciating all our services , above all our breakfast buffet with an incredible variety of fresh delicacies , fruits , handmade cakes and much more ..
We thank you for the time you dedicated us and we hope to welcoming you again.

The Management .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
50 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed August 1, 2013

This is a great place to stay in Rappallo. We used the town as a base to explore the surrounding sites (Cinque Terre, Portofino, etc.) and were delighted to have stayed in such a well-located and high quality hotel.

Our "upgraded" room turned out to have only a (very) partial ocean view but it was huge and spotless. The breakfast buffet was the best we encountered in Italy and the front desk staff was always cheerful and helpful.

The hotel is about a 5-10 minute walk from the train station from which you can easily connect to anywhere along the coast. There are many stores/markets within walking distance to shop for supplies and restaurant choices are numerous and varied.

Overall, a great stay.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael109_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_TigullioRoyal, Direttore at Best Western Hotel Tigullio Royal, responded to this review, August 24, 2013
Dear Michael ,
we really thank you to have written so good words concerning our hotel !
We work every day to offer the best possible hospitality, in which people are the most important thing : to satisfy their request or their needs is our final aim .
Your words are the best publicity and give us new energy to continue to improve .
We hope to meet you soon again .

The Management
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Additional Information about Best Western Hotel Tigullio Royal

Property: Best Western Hotel Tigullio Royal
Address: Piazza Quattro Novembre 3, 16035, Rapallo, Italy
Phone Number:
Location: Italy > Liguria > Italian Riviera > Rapallo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Rapallo
#1 Family Hotel in Rapallo
#1 On the Beach Hotel in Rapallo
#1 Romantic Hotel in Rapallo
#2 Luxury Hotel in Rapallo
#3 Business Hotel in Rapallo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Best Western Hotel Tigullio Royal 4*
Number of rooms: 33
Official Description (provided by the hotel):
Rapallo is rightly considered the pearl of the Gulf of Tigullio, the Best Western Hotel Tigullio Royal is its shining star in the hotel sector.A refined and elegant 4-star hotel, it stands on Rapallo's seafront, at the heart of the magnificent Italian Riviera. Santa Margherita, Portofino, Camogli and Sestri Levante can easily be reached by train or boat. The Tigullio Royal Hotel stands in Piazza IV Novembre, in the centre of Rapallo, very close to places of historic and cultural interest in the city. For business guests there is a Conventioned Meeting Centre, up to 50, next to Best Western Hotel Tigullio Royal; Coffee Break and Lunch services available on reques ... more   less 
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Also Known As:
Best Western Tigullio Royal Hotel Rapallo
Tigullio Royal Rapallo
Tigullio Royal Hotel Rapallo

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