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“Very disappointing” 2 of 5 bubbles
Review of Hotel Europa

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Hotel Europa
Ranked #5 of 29 Hotels in Rapallo
Certificate of Excellence
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Very disappointing”
2 of 5 bubbles Reviewed June 5, 2012 via mobile

I stayed at Hotel Europa with my family and we had many problems. Firstly the room was so small for the three of us so we asked for a bigger room but they said that was not possible. So then we asked for another room but they said they were fully booked. So then my dad had to move to a separate hotel (he stayed at the best Western which was amazing by the way). We then realized the airconditioning was broken, we went down to reception and told them the problem and the man rudely said that the air conditioning was broken in every room (wish they told us when we arrived) so for four nights we slept in the middle of summer with no air conditioning. We had to leave the windows open evey night so we can breathe! Because of the cold air we both got the flu. The noise from outside was also unbearable. Also the light from the outside was in our face all night so you can imagine we didn't sleep much. Overall don't stay here the reception staff are rude and don't care for their guests at all. We had a terrible stay and if your going to go to Rapallo do yourself a favor and stay at the Best Western!

  • Stayed June 2012
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Lyss124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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919 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (35)
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English first
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed January 18, 2012

Clean, modern, perfect location.
Very nice hotel.

  • Stayed January 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Xabf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham
Level Contributor
60 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed December 28, 2011

This hotel was booked as part of a Page & Moy holiday so we had no choice. No problem. The location is perfect, close to sea front, town and railway station and, as we were there at Christmas, convenient for the Christmas market along the sea front. The hotel is being renovated but even unrenovated rooms were spacious, clean and comfortable. Meals were excellent (they didn't try to create an 'English' Christmas dinner just provided a wonderful variety of Italian dishes) and the waiters helpful. To be honest you may have to ask the dining staff to replenish food and clear tables but then they responded efficiently - overall a very satisfying stay.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PeterBeziers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brentwood, Essex
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed October 8, 2011

My wife (69) and I (75) had booked a holiday at the Europa Hotel through Page & Moy in February this year and only looked up the TripAdvisor reviews some time afterwards. We were therefore slightly worried by some of the reviews - but need not have been! We realise that, in any hotel (4 star or otherwise) on any holiday, things can occasionally go wrong but the important thing is that they are rectified when brought to the attention of the hotel (as in fact happened in our case).

It is true (as an earlier reviewer has commented) that the Europa is situated near a busy roundabout but we found that the double glazing kept out most of the noise very efficiently. It is also true (as commented by another reviewer) that the church bells start at 7 a.m. - but not during the night and Italy is, after all, a Catholic country.

Our room was on the 2nd floor (our first room had been on the 1st floor but had a connecting door to another room, planned presumably for larger families -as mentioned above, this was rectified) so we cannot comment on the upper floors which are still awaiting refurbishment. Our room(s) were excellent, fully equipped for a couple on a 7 days stay and very clean, bed linen, towels etc being replaced frequently.

The breakfast buffet had a reasonable selection (though we would have appreciated at least one hot dish such as scrambled egg) but we do agree with a previous reviewer that the breakfast staff did not always notice items which need clearing or food items which needed replenishing.

On the other hand, we found all other staff to be most helpful and friendly, whether at reception, in the bar or in the restaurant. At reception, Matteo, William and the lady whose name we did not catch were all very friendly and we did not recognise other reviewer’s descriptions as unfriendly. Circulating speedily between bar and restaurant, Giovanni was marvellous, as were Alfredo in the restaurant and Marco at the bar. Regarding food, we suggest that you seriously consider the Table d‘Hote dinner at Euro 20, which represents excellent value (Rapallo is known as an expensive area) and, even more so, the lunch menu at Euro 12-50. During our stay, we ate every evening in the hotel and had lunch in the hotel on a couple of occasions when not out ‘touring’ - by definition, we cannot be certain but we feel that this was cheaper, and certainly better value, than eating out in Rapallo, as well as being in more ‘civilised’ conditions (decent cutlery and crockery, cloth serviettes etc) As regards bar prices, we felt that they were reasonable, particularly for a 4 star hotel - in fact, we had been charged higher prices in some bars, restaurants etc. elsewhere.

As commented on by others, the railway station is 7 - 10 minutes away on foot (return ticket to Genoa - marvellous buildings - Euro 6-00 per person, journey time 40 to 55 minutes, depending on the train) and the supermarket (on the way to the station) 5 minutes away.

Health permitting at our ages, we hope to return to Rapallo next year (it is a convenient base for excursions and it will be easier to travel to Genoa on a couple of days from there rather than taking a chance on unknown hotels in Genoa) and it will certainly be at the Europa.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Europhilecouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
167 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed September 19, 2011

Rapallo is lovely and this hotel is nicely located near the waterfront with modern rooms. There was a history of the hotel in the room and apparently it used to be a stopping off point for pilgrims en route to Rome (other than this, its history seems unremarkable, though the building is nice). The lobby has a modern feel to it and we had dinner in the restaurant where the entertainment was a cheesily good piano player. Dinner was pretty good but the service was patchy (waiter bore a striking resemblance to Matt Lucas).

The staff at check in and check out were terrible, just clueless, paid in cash and they gave incorrect change but didn't seem to care a bit.

Best tip for staying in Rapallo - drive out to Portofino, it's absolutely gorgeous.

  • Stayed July 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
Thank MrsWaterhouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed September 9, 2011

We have just returned from a week long stay.The hotel is partly refurbished and although we did not have one of these rooms, the room was OK and very clean.
The breakfast , buffet , was OK but the staff were extremely slow at cleaning and relaying tables , so you virtually had to clear the table yourself .The evening dining was a very hit and miss experience.Fine if not busy, but total chaos when there were any parties dining in.
We had a room at the back with horrible view and loud church bells.Cannot understand how
it rates 4 stars.

Room Tip: Ask for 1st or 2nd floor and sea view.
See more room tips
  • Stayed September 2011, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Joy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, Italy
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 29, 2011

Central location, 300 mt from station. Very nice clean room with sea view, helpfull staff. Particularly the restaurant staff under Barbara supervision made us feel at home. Excellent, innovative, well presented and generous food servings. Popular also for non residents. Enjoyable breakfast. Hope the planned pool has finally optained permission from municipality for our next visit.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Remo46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Europa

Property: Hotel Europa
Address: Via Milite Ignoto 2, 16035, Rapallo, Italy
Location: Italy > Liguria > Italian Riviera > Rapallo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#3 Spa Hotel in Rapallo
#4 Business Hotel in Rapallo
#4 Luxury Hotel in Rapallo
#6 Family Hotel in Rapallo
#11 Romantic Hotel in Rapallo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Europa 4*
Number of rooms: 56
Reservation Options:
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Also Known As:
Europa Hotel Rapallo
Rapallo Europa Hotel

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