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“stunning view, cooperative staff”

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Grand Hotel Bristol Resort & Spa
Ranked #7 of 29 Hotels in Rapallo
Certificate of Excellence
italy
Level 4 Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“stunning view, cooperative staff”
Reviewed May 30, 2013

Spent two days with a 2-yr old child, with a discounted webcoupon. The Hotel was cozy, staff are extremely helpful & understanding; we got gulf-view room upgrade for free. The hotel is in a quiet area, borderline on Zoagli, 15 minutes away from Rapallo city centre. The footpath to get 'downtown' is amazing and actually relaxing, while the aside street (Aurelia) remains noisy. Rooms are completely renewed often with a lovely amazing view overlooking the Tigullio gulf and even Portofino.
This hotel offers good variable breakfast. The "Cupole" restaurant is settled on the 6th floor, pricy. The food is not only delicious but prepared with fresh ingredients. Service was good but too slow! Nothing remarkable about the pool, or the SPA area.
It was an excellent week-end.

  • Stayed May 2013, traveled with family
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Helpful?
1 Thank knulp71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (111)
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Hampshire, UK
Level 4 Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed May 8, 2013

Great on every level. Exceptional view, large room with one of the largest balconies we have ever seen, service attentive and responsive, and great value overall. All topped by a very pretty town (Rapallo) which to our eyes was far more interesting than Portofino. Recommended with no qualifications at all.

Room Tip: Go high - balconies superb and large.
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  • Stayed May 2013, traveled as a couple
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Helpful?
3 Thank StephHampshire_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 7, 2013

We stayed for 2 nighat , great view , helpfull service n' guidness abut going to 5 tera (time,train station ,were to eat and prices)/
the location neer the rapallo center bay walking saved us allot of parking problems (and mony).
we were sad to leave but we will back for shure /
What can we say, it was just MAGNIFICANT!!

Room Tip: dont wait , order now !!!
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  • Stayed May 2013, traveled as a couple
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Helpful?
Thank shays246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 4 Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 11, 2013

I got to the hotel through booking, with one of the 50% discount deals, they upgraded me for free the room, gave me a sea view one.
The rooms are outstanding and you have the best view of the Tigullio Gulf. Also the roof top restaurante is very good. I go to Liguria usually on business but I may recommend it as a vacation hotel, a little bit far away from Rapallo's downtown center.

  • Stayed February 2013, traveled on business
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Helpful?
Thank Myrmidones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, Lombardia, Italy
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 1, 2013

We decided to go to the sea on december and we chose this hotel. What can i say, its just MAGNIFICANT! Beautiful hotel, very beautiful rooms, big spacious teracce!
But i have to say some words about the staff. They were very friendly, very nice, always available on any of our request!
We have 2 small children who makes a lot of disaster ))), but the stuff were very very patient, infact my kids of 2 years old knew everybody by names. And you cant lie to the kids, they see good people by heart! My baby Sharon felt in love with metr Gianluca, she didnt even want to eat without him! So we had to go down to lobby so she could see him and he was always there, nice to her, playing with her, talking her into eating! I have never seen such a wonderful relationship to the customers, even if the customer is 2 years old baby. I have to say that even now after one month she says "andiamo da Gianluca", he is wonderful man like all the staff! Our big thank you to him and to all of the stuff!
Than the hotel has stunning position, breathtaking sea view. Our room was made 2!!!!! time a day! Also this i have never seen, eventhough we mostly take or junior suite o siute in other hotels. The room itself was very clean, large bathroom with shower and bathtub.
The restaurant is courgeous with beautiful sea view, high class restaurant, the food is very good and very fresh!
So i would love to go back to this hotel! Its like a perl between earth and sky!
Thank you for wonderful vacation!

  • Stayed December 2012, traveled with family
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Helpful?
1 Thank Vikt0riya777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cranleigh, United Kingdom
Level 4 Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 14, 2012

We stayed here for 3 days in September this year and I have no idea how this hotel can have a 4 star rating. Reception was frequently unmanned often left standing waiting for several minutes, on arrival the receptionist could not even locate our room in the second floor corridor... Everything seemed an effort and took forever, even extra pillows, I often had to request things more than once. The appearance of this hotel is in keeping with the resort but it has been extremely unsympathetically modernised. The general upkeep of the building is shoddy paintwork is chipped and badly scratched in places especially in the rooms and really needs redecorating. Bathroom was not well cleaned with lots of mould on shower surround. Maids lost my mothers new nightdress in the sheets when cleaning and it never reappeared despite being assured it would be found and posted on to us. Service slow both at breakfast and dinner. Evening dining offered no flexibility, 8.30 outside on roof terrace, only those on half board could eat earlier or inside where it was so dark it was almost impossible to read the menu or see your food. Poor quality orange juice and bread at breakfast, evening food better. The bars and public areas were spookily deserted at all times of the day probably as they had no atmosphere and staff were nowhere to be seen. Pool gets very hot and only open at 11am but gym well equipped. The biggest concern wsd the location of this hotel it is scarcely in Rapallo at all and it is a hilly 15 minute walk into town the inital stretch without a pavement on the busy costal road. Overall this hotel is over priced, has very poor service, is poorly located and lacks any attention to detail. i would not recommend this hotel to anyone, believe the bad reviews they are true....

  • Stayed September 2012, traveled with family
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Helpful?
2 Thank Amber W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worthing, United Kingdom
Level 5 Contributor
52 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed September 19, 2012

I was surprised to read some of the negative reviews on this site as it was difficult to find fault with this hotel.

I visited the Grand Hotel Bristol with my mother and we thoroughly enjoyed our stay. The hotel exceeded our expectations and represented excellent value.

The welcome from the reception staff was courteous and helpful. We had a suite which was spacious, comfortable and luxuriously appointed with a large furnished terrace overlooking the bay. The pool and welness area was peaceful, relaxing and immaculate. The food was delicious and the service exceptional. We especially enjoyed dinner in the rooftop garden which had amazing views.

I would certainly recommend this hotel. The attention to detail by the Cinzia the hotel manager and the entire staff who did everything possible to ensure the comfort of the guests was exceptional. Special mention to Gennaro the barman and Gianlucca the restaurant manager who helped make our stay memorable.

  • Stayed September 2012, traveled with friends
    • Value
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Helpful?
Thank suzielegge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Bristol Resort & Spa

Property: Grand Hotel Bristol Resort & Spa
Address: Via Aurelia Orientale, 369, 16035, Rapallo, Italy
Location: Italy > Liguria > Italian Riviera > Rapallo
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Rapallo
#5 Business Hotel in Rapallo
#5 Luxury Hotel in Rapallo
#12 Romantic Hotel in Rapallo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel Bristol Resort & Spa 4*
Number of rooms: 83
Official Description (provided by the hotel):
Stunning views, amazing service in one of the most beautiful corner in the world, Tigullio Gulf.In a 1908 Belle Epoque Hotel, completely refurbished, the atmosphere is always happy, colours are light, Staff is smiling.Perfect spot to visit Cinque Terre, Forte dei Marmi, Portofino, Genova and the entire Riviera Ligure.Amazing food, local and international, Staff attentive and pleased to be useful. ... more   less 
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Also Known As:
Grand Hotel Rapallo
Nh Hotels Rapallo
Grand Hotel Bristol Rapallo

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