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“Location and very helpful staff!”
Review of Hotel Astoria

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Hotel Astoria
Ranked #1 of 29 Hotels in Rapallo
Certificate of Excellence
Panama
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Location and very helpful staff!”
Reviewed August 14, 2012

The hotel is a family run business, very friendly and willing to help you with anything. The rooms are spacious and clean. We had a situation with the bathroom which was dirty but once we complained they attended our request inmediately. The location is very good, seaview, a lot of restaurants, shopping area, pier and also banks and ATM's. We arrived there by car and to our surprise they have parking spots just in front of the complex. A parking fee is charged daily but worth it. Overall was a very good stay!!

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alik06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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612 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
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English first
Beirut, Lebanon
Level 5 Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 9, 2012

we stayed 4 days at Astoria hotel Rapallo it was mostly perfect the location the service and cleanliness the reception staff is very helpful and we reserved a parking spot which was paid but discounted... the wifi was a bit annoying since they have only one username and password for each room and we were 3 so we had to log off each time to let the other connect...
so all in all if i had to get back to Rapallo i'll choose Astoria hotel :)

  • Stayed August 2012, traveled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank jmd-build
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Level 4 Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed August 2, 2012

We have just returned from a most enjoyable nine night stay at the Astoria. The hotel is in a great location, the staff were extremely friendly and helpful, and our room was comfortable, with excellent, and much needed, air conditioning. Breakfast was fine - not the best we've had, but perfectly adequate. I tended to sit on the bed to read since the chair on my side wasn't very comfortable, but this is probably nit-picking. The flat screen tv was small, but we didn't really want to watch it anyway. As I imply above, the staff couldn't have done more to make our stay pleasant and we would have no hesitation in staying here again.

  • Stayed July 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Clive R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Battle Ground, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 23, 2012

We stayed in 4 hotels during our Italian trip and this one was by far the best. Every single member of the staff were courteous and friendly, the hotel was clean and neat and situated right across from the beach. The continental breakfast was excellent and even though the building is over 100 years old (most are in this historic and scenic town), it did not feel as cramped as some of the other hotels we visited.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steven A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ankara, Turkey
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 19, 2012

Great location, clean and nice basic rooms. Our room has one of the side terraces that was great. Friendly personnel. Most surprisingly the owner, manager, front officer; cheerful and hard working person is a world class concert pianist. Expensive hotel car parking.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sahmali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 16, 2012

I hate to write a negative review, but I feel compelled to share my experience with the internet-verse.

My husband and I just spent 10 lovely days throughout Italy and we liked all of our hotels excpet for this one. We only stayed here one night as we made our way to Lake Como from Florence. First the good:
-Location is great, ocean front
-Beautiful hotel exterior, we had high hopes
-Very nice staff

Now the bad:
-Hardly a 4-star experience - the bed was hard, furniture was IKEA-esque, bathroom small and awkward. It's more of a low 3-star hotel
-Nothing worked in the room: internet broken, TV channels didn't work, A/C was a joke (the worst part of the room, since it was a very hot night)
-We slept with our windows open and listened to loud street noise the whole night, since we were so hot
-No hotel bellmen or valet (awkward parking situation)
-Expensive in lieu of all of this -- in total we paid nearly $300 US.

Good luck travellers!

  • Stayed July 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stephanie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelastoriarapallo, Owner at Hotel Astoria, responded to this review, July 20, 2012
Dear Mrs. Stephanie,
first of all we would like to thank you for having visited our hotel during your holiday last week.
We remember about you very well, but none of the staff members actually remembers you complaining about anything. What you define "bad" in your review are all services that regularly work and are daily successfully used by all our guests. For these reasons, I dare say your review has come up quite surprisingly , being as much unjustified as unexpected.
All hotel's services, such as air conditioned, wi-fi, TV may need a little "practice" to be used and the personnel is at our clients' complete disposal to help anyone who could be less "technology friendly". Of course, to be helped implies to ask for it...
Regarding the room you slept in, the measures are absolutely fine according to Italian style (the room is about 18 mq and the bathroom 5 mq).
Parking in Rapallo is quite hard and our hotel is the only 4 stars hotel sea front to have its own private, secure and guarded parking (which is usually considered an added value), but of course our clients can choose whether to use it or not.
Finally, regarding the price, the one you mentioned is definetely higher than the one really paid: the cost of your room was less than $200.00 (if you wish, we could send you a copy of the invoice).
Anyway, we are well aware of the fact that we can't meet everyone's taste and we thank you for your review, as every suggestion and critics can help us to improve more and more our service level.
Best regards
Alessandro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denton, Texas
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 21, 2012

This is our second trip to Rapallo, Italy and the Hotel Astoria. Each time we have had the room that opened into the front terrace. We both enjoyed the visit even though we miss the old owners. The new owners are just as nice. One is a Plastic Surgeon and the other is a world class concert pianist. Such a nice couple. Do visit them at their hotel.

Room Tip: Book a room with a front terrace.
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank r_s638
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Astoria

Property: Hotel Astoria
Address: Via Antonio Gramsci 4, 16035, Rapallo, Italy
Phone Number:
Location: Italy > Liguria > Italian Riviera > Rapallo
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service
Hotel Style:
#1 Luxury Hotel in Rapallo
#2 Romantic Hotel in Rapallo
#2 Family Hotel in Rapallo
#2 Business Hotel in Rapallo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Astoria 4*
Number of rooms: 22
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Also Known As:
Astoria Hotel Rapallo

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