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Reviewed May 10, 2017

I stayed for 2 nights by myself enroute to Milan and I'm so glad I did. The hotel is a short walk from the main town. I was in an Exclusive Double Seaview room with a balcony. The room was very large and the décor lovely. The Lord Byron restaurant was wonderful as was the breakfast. I didn't spend much time in the town as I went to the next 2 villages, Santa Margherita and Portofino - Amazing and more my style. I would recommend the hotel for sure if you're in the area and want a larger property with all the bells and whistles. Great staff - nothing was a problem.

Room tip: Exclusive Seaview with Balcony
Date of stay: March 2017
  • Trip type: Traveled solo
    • Value
    • Location
    • Service
1  Thank Ann R
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ExcelsiorRapallo, General Manager at Excelsior Palace Hotel, responded to this reviewResponded May 19, 2017

Dear Ms Ann,

We are so glad you chose to stay with us while heading towards Milan and are delighted to hear that you enjoyed your Guest experience and that nothing was a problem.

We thank you for the time spent on writing your review and send you our warmest regards.

Aldo Werdin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 8, 2017

The Excelsior Palace Hotel ,just outside Rapallo midway to Santa Margarita on the busy way to Portofino just over an hour from Genoa Airpot .grate location facing the bay, but no close by amenities so you need to have your own transportation.very spacious and charming lobby with a nice bar staffed with exceptionally efficient and friendly staff in very cosy atmosphere , to the other side is a very spacious restaurant with sea view. Unfortunately the weather wasn't good enough to venture outside. Limited hot meal options in the breakfast menus otherwise good .The room service was Ammazing ,my wife was unwell and the breakfast was in the room in no time for a very small charge , The rooms were exceptionally clean with grate bay view. The reception staff wren all exceptionally helpful . Very fast efficient wifi rooms and reception
The spa & swimming pool you need to see and judge by your self

Room tip: The one I choose had sea view
Date of stay: April 2017
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank Ahmed S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ExcelsiorRapallo, General Manager at Excelsior Palace Hotel, responded to this reviewResponded May 19, 2017

Dear Mr. Ahmed,

We are so grateful for your extensive and so positive review!

We thank you for describing our position, service and amenities so well and hope to be able to welcome you back one day.

Kind regards,

Aldo Werdin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2017

Set overlooking Rapallo this is a very special place yo stay. The public spaces are vast and filled with interesting things. It is spotlessly clean with friendly staff. The bedroom we had had great views of the bay and again was spotless. The spare area is just across the road via a private bridge. The in door pool is not very big but that is more than made up by the wonderful infinity pool overlooking the sea. We were there in April on a very cloudy cold day but the water was lovely and warm.

Date of stay: April 2017
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Walker6969
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ExcelsiorRapallo, General Manager at Excelsior Palace Hotel, responded to this reviewResponded May 12, 2017

Dear Guest,

Thank you for your review.

We are happy you had a pleasant stay in spite of the cloudy weather. We are particularly pleased that you found the property spotlessly clean and are delighted to hear that you enjoyed the infinity pool with warm water even though it was April.

We are looking forward to a future visit of yours and send you our warmest regards.

Aldo Werdin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2017

A really good high standard Five Star Hotel.
Excellent facilities and outstanding food.
Excellent staff.
ONE PROBLEM was that there were many small children, mostly Italian, who were allowed to scream and RUN AROUND THE DINING ROOM AT DINNER; Often this was quite late. This should not be happening in a top class hotel and the management made NO attempt to control it. It seemed that there were young families who had gained access to the Five Star hotel on cheap 'special deals' which was very unfair to those more discerning full paying guests. We paid £3K for our week and could have experienced similar bad behaviour in a 2 Star hotel.

Room tip: Choose front with balcony. Rooms are quiet, Dining Room should be, but is often not.
Date of stay: April 2017
  • Trip type: Traveled as a couple
    • Service
4  Thank bangus956
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ExcelsiorRapallo, General Manager at Excelsior Palace Hotel, responded to this reviewResponded May 12, 2017

Dear Guest,

Thank you for your review.

Our property is not an adults only hotel, however we are sorry for the inconvenience you experienced due to the presence of small children mostly in the dining room.

We are happy that you found the Hotel to be a good high standard five Star Hotel and that you consider both our Staff and facilities as excellent.

With best wishes,

Aldo Werdin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2017 via mobile

We got the executive rooms and it is an absolutely superb hotel.
The service is amazing and even though the weather is crappy outside we are happy just enjoying the hotel.
Make sure you try the cheese burger at the bar downstairs

Date of stay: April 2017
Trip type: Traveled with family
1  Thank Slickaz23
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ExcelsiorRapallo, General Manager at Excelsior Palace Hotel, responded to this reviewResponded May 11, 2017

Dear Guest,

We are happy you did enjoy the Hotel and the service in spite of the weather and thank you for mentioning our Sporting Bar, the poolside Bar at the Beach Club.

With best wishes,

Aldo Werdin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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