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“Not worth it (anymore)”

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Eight Hotel Portofino
Ranked #3 of 5 Hotels in Portofino
Certificate of Excellence
Dnipropetrovsk, Ukraine
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Not worth it (anymore)”
3 of 5 bubbles Reviewed July 4, 2013

Stayed for the 2nd time at this hotel, now with a new brand.
I guess we were unlucky this time
Booked a junior suite to get somethibg special, supposedly with a terrace acc to the hotel's own website, which is an outright lie, since several junior suitrs are without terrace. Ours did not have a terrace and looks more like a small normal room (room 10) for the price of 540 eur per night (lowest floor, facing street, no view whatsoever). Shower curtains suffered from widespread m o u l d (which was pointed out, but no action), not something I expect from a hotel of this status.
Another unfortunate - I booked via slh.com, where the deal was additional "fruit basket, fresh flowers in bedroom and bathroom", which upon arrival apparently was an "old description from last year" and did not apply anymore. First night they managed to get us some apples and an orange at least :). I would expected the hotel to provide these simple things and themselves sort it out with SLH but no.
The beach is 50 eur, but there are options for 30 eur just next to it, absolutely perfect ones.
Staff were very nice throughout but I expected some compensation or at least some action after our smaller ordeals. Room 10 must be the worst junior suite in the hotel. Enquire in detail what room you are getting before you go here and make sure tonrefuse room 10 at least..

Stayed July 2013, traveled as a couple
Helpful?
1 Thank Family_Bjorkman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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300 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 28, 2013

Excellent service and very helpful staff. Our room and bathroom were excellent, clean and new. Extremely comfortable bed and great air condicioning. Awesome breakfast served in a quiet elegant room. The location is not that much but the hotel is so good that we forgot it. Parking is free just in front of the hotel. We really loved this charming well decorated hotel. We would stay at Eigth Hotel again. It' s our place in Portofino!
less. The restaurant, Paragio (1,5 km) excelent end very good prices.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mihaihintz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sleozappa, Direttore at Eight Hotel Portofino, responded to this review, June 4, 2013
Dear Guests,

we are really pleased to know you had a wonderful and relaxing experience at the Eight Portofino.

It was a real pleasure to guest you and your wife with us, we do appreciate your kind comments and we really hope to welcome you back soon in your new home in Portofino.

All the Team reminds you and your lovely wife and send to you both their best regards.

Thank you!!!

Kindest Regards,

Christian Del Gatto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed November 21, 2012

Wow! The staff at this hotel make it the best hotel I stayed at during my 2mth Euro trip, where I stayed in over 30 different cities. The advice, arrangements and pleasant behaviour were truly outstanding.

The hotel is probably the furtherest hotel away from the water in Portofino, but that just means it is 3mins away from the water, as Portofino only has 3-5 hotels. Portofino is very small and exclusive, so you pay extra to stay here, but it is definitely worth it as the best restaurants are here and the location is supreme.

This is the perfect place to relax and unwind, just like the wealthy do who can afford homes around the area. The harbour in summer is filled with new big yachts each night, so the town really comes alive in the evenings. During the day it can be busy too with the visitors staying at the big towns along the coast.

There is a pleasant (but challenging) 2 hr walk from the hotel to a nearby beach that can only be reached by walking or boat. Walk there - relax and then take the last boat back. Let the hotel arrange all your restaurant bookings and kit you out with any towels/bags/water you need during your stay.

The rooms themselves are very luxurious, with fabulous toiletries. The hotel as parking, so make sure you drive straight to the hotel, as Portofino is heavily patrolled to limit non-resident cars visiting and parking.

I would stay here again in a heartbeat!

  • Stayed July 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AussieTony_18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sleozappa, Direttore at Eight Hotel Portofino, responded to this review, June 4, 2013
Dear Guests,

truly...you leave us speechless !!!
Your comments are treasure for our eyes and ears, the comparison you made emphasized our mission and motivate our team in delivering unique experience to all our guests and visitors.
We are truly thankful to your kindness in finding the time to share your experience at Eight Hotels and
hopeful to welcome you back in a near future at Eight Portofino.

Kindest regards,

Christian Del Gatto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 bubbles Reviewed November 5, 2012

My parents came over. As a special treat, we booked into the Eight on the recommendation of a friend in the know. We all agreed it was the highlight of the trip -- the food, the room, the location, and the attentiveness of the staff, all of them, and especially the manager Christian del Gatto. We even took our two dogs, Jack Russells, Gracie Mouse and Gladys Mae, and there were dog beds in the rooms when we arrived. What more can I say?! Chris OHare

Room Tip: call them and tell them what you want.
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chris o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sleozappa, Direttore at Eight Hotel Portofino, responded to this review, June 4, 2013
Dear Guests,

We are truly delighted to read your beautiful comments. The outcome of your trip highlights our mission and our goal to be remembered in a special way by our Guests.

Has been an absolute pleasure to guest you, your parents and your 2 little dogs, Gracy and Gladys, I really hope they are still fine and willing to be back in their new home at Portofino!!

The magic of Portofino help us to empathize our service and to deliver a unique experience to our guests stay, the Guests like you are our daily motivation to improve and provide an excellent service.

Looking forward to welcome you back upon your next visit in Portofino.

Kindest Regards,

Christian Del Gatto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 5, 2012

Excellent service and very helpful staff. Our room and bathroom were excellent, clean and new. Extremely comfortable bed and great air condicioning. Awesome breakfast served in a quiet elegant room. The location is not that much but the hotel is so good that we forgot it. Parking is free just in front of the hotel.
We really loved this charming well decorated hotel.
We would stay at Eigth Hotel again. It' s our place in Portofino!

Room Tip: I don't remember my room number but I believe that all rooms at Eight Hotel are ok because the h...
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LHSiepmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sleozappa, Direttore at Eight Hotel Portofino, responded to this review, June 4, 2013
Dear Guest,

it is an absolute pleasure to read your kind comment. We are really glad to know we matched your expectation, and that makes me very proud of the work all the team has been doing.

We are looking forward to welcome you back upon your next visit in Portofino.

Kindest Regards,

Christian Del Gatto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
104 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed October 25, 2012

Hotel Eight is located virtually where the road into town stops. We got a lovely upgraded room and were greeted with a glass of Prosecco and a tasty cheese ball. Service is excellent and location is ideal. A bit pricey, but Portofino is expensive.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UESfoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sleozappa, Direttore at Eight Hotel Portofino, responded to this review, June 4, 2013
Dear Guest,

Allow us to thank you for finding the time to share your comment on Tripadvisor.

It is always a real pleasure to know we were able to offer you a great service and satisfy your expectation.

We hope to be able to welcome you back during your next visit to Portofino.


Kindest Regards,

Christian Del Gatto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland Ohio
Level Contributor
57 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed October 20, 2012

The hotel is secondary to the location. It is important to get the expectations right when selecting a place to stay in Portofino. Sleeping in a decent room with good service and a comfy bed is essential but the rest of the points are much less important. When I thought about what we might get in the Eight Hotel it was all that I expected. The room was nice and the bed was extremely comfortable. It was easy to get around and to the hotel and the interior was a pleasant surprise since it was well decorated and relatively new. We were greeted with a glass of proseco and the manager took our luggage for our room. We stayed one night and slept for a few hours close in town, steps from the water. It is still relatively expensive but it isn't as crazy as the Splendido. We've tried another hotel in Portofino that was also reasonable but a little further from the town. So great stay for a great place to visit.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TheKeeneGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sleozappa, Direttore at Eight Hotel Portofino, responded to this review, June 4, 2013
Dear Guest,

We do appreciate your nice comment and are thankful for you taking the time to share your experience.
The Eight Portofino is a charming and comfortable boutique hotel and we like to define it as a nice home far from home.
Hoping to be able to exceed your expectation on your next trip to Italy we are really looking forward to welcome you again in a near future and invite you to contact us directly should you wish to schedule your next visit.

Kindest Regards,

Christian Del Gatto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Eight Hotel Portofino

Property: Eight Hotel Portofino
Address: Via del Fondaco 11, 16034 Portofino, Italy
Location: Italy > Liguria > Italian Riviera > Portofino
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Portofino
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Eight Hotel Portofino 4*
Number of rooms: 18
Official Description (provided by the hotel):
Style, liguria architecture and elegance are the key features of Eight Hotel Portofino, a wonderful example of the perfect combination of ancient tradition, modern technology and quality of service offered to our guests. Located just a few steps away from the world-wide famous “piazzetta”, the hotel offer its guests 18 uncommonly elegant and refined rooms. ... more   less 
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Also Known As:
8 Hotel Portofino
San Giorgio Portofino
Hotel San Giorgio
San Giorgio Hotel

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