We stayed one week ago and could not have been more pleased. We booked a deluxe room but when we arrived we found that only the executive rooms have a balcony so we we switched and still found we had the room for a five day stay to make 2 people comfortable. The customer service was excellent and they attended to all of our needs. The restaurants in the lobby and next door both had good food and drink service. The snacks in the bar area was a nice surprise and extended our stay in the salon area. We even did room service and we were pleased with the service and quality. Breakfast is pricey but was appreciated. The buffet had a huge selection from the standoint of an American. We ate there every morning. The gym is small with an out dated treadmill, but I was able to run there 2 nights during the stay. I have nothing negative to say. The location is perfect and I was able to walk to the port in 15 minutes and the shopping district in 20-30 minutes. This helped me order more pasta in the evening after a pizza lunch. We are returning to the hotel in 3 weeks for another visit to Genoa and we rebooked without hesitation.