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“very friendly reception-staff; very clean room, albeit compact; nice & quiet; very well located for local sights”

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Best Western Hotel Hotel Metropoli
Ranked #6 of 91 Hotels in Genoa
Certificate of Excellence
GreenLeadersSilver level
Reviewed May 2, 2013

pro's:
very friendly reception-staff: couldn't have been nicer, & after the first day, they knew which room-key to give me without having to be told.
very clean room: not a speck of dirt anywhere, with new sheets every day, & toiletries topped up regularly.
nice & quiet inside & outside hotel at night.
safe in each room.
very comfortable bed.
very well located for local sights (central piazza only 5 min's walk; seafront 10-15 min's).
reliable free wifi.
free printing/copying service.

con's: single room quite compact; not wheelchair accessible (steps to reception & to some rooms, narrow doorways); full breakfast not available early (eg, business trips), but a tray of snacks is provided instead; no restaurant for lunch/dinner (but many nearby); only 1-2 TV channels in English language; no fitness facilities (but lots of lovely places to run nearby).

Room Tip: 3rd floor away from lift very quiet
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  • Stayed: April 2013, traveled on business
    • Value
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Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer_Care1, Responsabile relazioni pubbliche at Best Western Hotel Hotel Metropoli, responded to this reviewResponded May 13, 2013

Well, to be honest we can be fully satisfied for this comment of yours ;-) the con’s are not bad at all and the pro’s are almost the doubles!!! Thank you for taking the time, really! And come back again!

Cinzia
Customer Care
BEST WESTERN Hotel Metropoli

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112 - 118 of 929 reviews

Reviewed April 17, 2013

Needed a room for 2 adults and 2 children and we were alllocated a lovely spacious room 313 with large double bed and bunks. There was plenty of space, high celings and 2 balcony windows. The hotel offered free wifi which was great for the kid's gadgets and they also offered free business facilities - pc and printer etc so we could do all our flight check-in, boarding passes etc. The breakfast was comprehensive with a whole seperate section for kids. There was a lot of continental choice. The location was central for walking and exploring and there were convenient taxis nearby. This hotel would provide a great exploring base or cruise stopover location and makes travelling with kids really easy!

Room Tip: For families 313.
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Stayed: April 2013, traveled with family
Thank comogirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer_Care1, Responsabile relazioni pubbliche at Best Western Hotel Hotel Metropoli, responded to this reviewResponded May 13, 2013

Considering how much the modern cruiseships are comfortable and luxurious, I am so proud you have such a nice memory of your experience here at the Metropoli! Glad you got a good use out of the computer in the lobby and the free wi-fi. I hope you will have the opportunity to come back again another time..

Take care

Cinzia
Customer Care
BEST WESTERN Hotel Metropoli

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Reviewed March 29, 2013 via mobile

After staying at this Best Western in Genoa, I'm going to have to give this chain a closer look. We had a quadruple room for a family of four. The kids loved the bunk beds. We were on the top floor, with a great view overlooking the plaza below. Great location right next to a pedestrian shopping street that leads right down to the harbor. Despite Rick Steve's Cinque Terre focus. We would recommend a stay in Genoa at this hotel. We hit 3 museums in one day, took a city tour and visited the aquarium. A great city for families to visit. Had free breakfast with great choices including choices for kids. Was very pleasantly surprised with this hotel.

  • Stayed: March 2013
    • Value
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Thank ssajan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer_Care1, Responsabile relazioni con la clientela at Best Western Hotel Hotel Metropoli, responded to this reviewResponded April 8, 2013

I am happy you discovered us and all our services designed for kids and the most careful parents' needs. Children find delicious goodies at breakfast and markers, pastels and stuffed animals to play during their stay. Out of the Metropoli what is more they can live the amazing experience of the aquarium and all the other attractions of the old harbor as the pirate galleon, the submarine and much more.

Do not let your kids grow too much before coming back and visit us... I’m waiting for you!

Paola
Customer Care
BEST WESTERN Hotel Metropoli

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Reviewed February 24, 2013

Lovely hotel in the center of Genoa, the room is very clean, well-washed, breakfast very variety.Hotel be a 10-minute walk from Porto antico and Acquario, there are stocks with a gift of tickets to the aquarium, the largest in Europe, is very interesting with lots of marine animals . loved it.

  • Stayed: January 2013, traveled with friends
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1  Thank Svetlana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer_Care1, Responsabile relazioni con la clientela at Best Western Hotel Hotel Metropoli, responded to this reviewResponded March 4, 2013

Did you know kids have the opportunity to sleep besides the shark tanks overnight? Well if you are too scared, of course we are ready to welcome here at the Metropoli ;-) but this is just one of the great experiences you could live at the Aquarium that will open a new underwater path designed by Renzo Piano in a few weeks! We will be waiting for you...

Paola
Customer Care
BEST WESTERN Hotel Metropoli

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Reviewed February 3, 2013

A rare find in terms of hotels in Europe that cater to children. They set up the children's beds with plush toys for each of them. Without being spacious, the room was the right size. Breakfast was outstanding and again, had cutlery and plastic dishes for the kids. The hotel's location was excellent and we had fun walking around the historic center.

Stayed: September 2012, traveled with family
Thank Claudia N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer_Care1, Responsabile relazioni con la clientela at Best Western Hotel Hotel Metropoli, responded to this reviewResponded February 5, 2013

We Love to cuddle the little ones with toys and spoil them during breakfast, with quality products studied for them, to start a wonderful day off to the Aquarium or around the city. We are for kids 100% and I am really happy you and your family enjoyed your stay. Come visit us again..

Cinzia
Customer Care
BEST WESTERN Hotel Metropoli

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Reviewed January 29, 2013

I chose this hotel because it is centrally located, with taxi stands right out front, on the way to my cruise on the MSC Splendida and when I returned after 7 days back to Genoa. A supermarket COOP in walking distance helped to get some Italian food shopping done before my trip back to the US. A very good breakfast is included in the price. However, it does not have it's own restaurant. But there are plenty of restaurants around. Though the hotel rooms are dated and darkly furnished, they are very clean and come with a hot water kettle for in room tea or coffee. I needed a taxi in the middle of the night and a telephone call by the Receptionist and five minutes waiting period is all it took. I would use this hotel again should my travels bring me back to Genoa - everything is in walking distance.

  • Stayed: January 2013, traveled solo
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1  Thank Christa E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer_Care1, Responsabile relazioni con la clientela at Best Western Hotel Hotel Metropoli, responded to this reviewResponded February 5, 2013

Definetly our location is one of our musts. It sounds like yours has been a very good vacation between the cruise on our beautiful Mediterranean Sea and your stay here at the Metropoli and I can only say thank you for your time and invite you to come back again and see what other things we are planning for our guests...Warm regards and..arrivederci.

Cinzia
Customer Care
BEST WESTERN Hotel Metropoli

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Reviewed January 29, 2013

Metropoli is well located just in the heart of the main sites of Genoa. I was travelling with my family (4 total). The room was very confortable. Breakfast delicious and people amazing. It is a great option for those travelling to Genoa.

  • Stayed: January 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Thank Rogerio S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer_Care1, Responsabile relazioni con la clientela at Best Western Hotel Hotel Metropoli, responded to this reviewResponded February 5, 2013

Wow, thank you so much for calling us “amazing”…I love that! And we are all so proud you were willing to write and share about your experience at the Metropoli. One of our goals is to be part of the great experience of discovering out beautiful city and its treasures! Thank you

Cinzia
Customer Care
BEST WESTERN Hotel Metropoli

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Hotel Hotel Metropoli

Address: Piazza Fontane Marose, 16123, Genoa, Italy (Formerly BEST WESTERN Hotel Metropoli)
Phone Number:
Location: Italy > Liguria > Italian Riviera > Genoa > Piccapietra
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi )
Hotel Style:
#3 Green Hotel in Genoa
#7 Romantic Hotel in Genoa
#8 Business Hotel in Genoa
Price Range: $94 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Hotel Hotel Metropoli 3*
Number of rooms: 52
Official Description (provided by the hotel):
We recently opened 4 new rooms with modern furniture and attractive colors. Our comfort is unchanged, with a breakfast increasingly rich, local products and gluten free. Rooms arranged to better accommodate younger guests (Kids room) and for ladies too (Women room) ... more   less 
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Also Known As:
Best Western Metropoli
Best Western Genoa
Genoa Best Western

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