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Novotel Genova City
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Reviews (2,330)
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All reviewsstandard novotelle scuderieunderground parkingnice hoteltown centreper nightbusiness tripnice stayold porttrain stationcruiseharbour
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Reviewed August 7, 2012

The room was excellent with a great view out to sea and over a very busy motorway. Fortunately we were unable to hear the traffic. Sadly, we were barely in the room for 12 hours. The staff were friendly.

  • Stayed: July 2012, traveled as a couple
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Thank Ward05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
savinos, Direttore at Novotel Genova City, responded to this reviewResponded February 24, 2013

Dear Guest,
Thank you very much for your kind review and for your comments extremely useful for improving our services.

We really hope to have the pleasure of welcoming you back soon.

Best Regards

Sergio Mobilia - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2012

Our family of four (two adults and two children aged 3 and 5) had a nice two night stay at this hotel in August 2012. We parked our car beneath the hotel (@ 15 euro per night, which is a reasonable price) and used the hotel as our base for exploring Genova. The breakfast was included in our excellent rate and though the food was straightforward, it was good (especially the bread) and all staff was very helpfull and friendly. The hotel room was excellent, with a nice walk-in shower and a nice little fridge.

We didn't eat dinner in the hotel, but stumbled across a nice pizzeria in the evening while walking around the neighboorhood (Franco). Only downsides we could discover was the noise that sometimes could be heard coming from the adjacent rooms and the hallway (this didn't trouble our sleep though) and the location of the hotel. It is not very near the city center. We did our exploring by car though and parked it at a car park in the city center and then drove back to the hotel parking. Genova is a nice city and this hotel helped us enjoy it even more.

  • Stayed: August 2012, traveled with family
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Thank Araaf R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
savinos, Direttore at Novotel Genova City, responded to this reviewResponded August 15, 2012

Dear Guest,

thank you for taking the time to inform us about your experience following your stay at our hotel.

We are really grateful for your kind words of appreciation, wich encourage us to keep up our efforts, ensuring the service we provide always meets your expectations.

We look forward to welcoming you back soon at one of the Novotel Hotels.
Yours sincerely,
Sergio Mobilia - general manager

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Reviewed August 2, 2012 via mobile

The Personal was: Some very professional polite and helpfull others really really bad. So its a mix of up ad downs. The localization its also non consesual. Its next tobthe highway entry. So its cool if you are stayong there but willing to see other cities. But for the city itslef its not easy to get there. Attention. I think i didnt see this info yet. The bus that does te trip round te city and passes in front of the hotel its the number 1. To the city center you catch the bus near the hotel door(cool) but on the way back it doesnt pass there. ( me and my girl crossed the whole genoa causa of that detail). So in return from city center you need to step down exit and catch the bus back on the other side of the road that passes at hotel door.

  • Stayed: August 2012
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Thank Joao V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2012

I would stay in this hotel again when on business in Genova. It offered a good price/value ratio, rooms were kept in good shape and modern.

The pool was pleasant enough, the gym small but it had my favorite piece: a treatmill. Airconditioning in the gym was insufficient - it got too hot and sweaty. Breakfast was no more than average, but that is almost expected these days. Nice juice selection, though. Room was much too small to accommodate the onslaught in the morning. Service personnel was exceptionally friendly.

  • Stayed: July 2012, traveled solo
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Thank m_franke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
savinos, Direttore at Novotel Genova City, responded to this reviewResponded February 24, 2013

Dear Guest,
thank you for taking time to tell us about your stay at the Novotel Genova City.

Your comments are very important for us.

Hopefully we will have the opportunity to welcome you soon at the Novotel Genova
Sincerely,

Sergio Mobilia - General Manager

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Reviewed July 31, 2012

We stayed here since its 4km from airport and Sheraton looked way overpriced (Sheratan an awkward 200 yards from airport).
This place looked ok, but we got almost no sleep. The A/C blew 80 degree air all night ....no covers needed.
Also the in hotel restaurant served a mediocre pizza, that was overpriced (great one in Florence for 4 euros; thick and unappetizing at this place for 11 euros.
If the AC was working, i guess for the price i'd stay here; we paid about US 130 for 3 of us.

  • Stayed: July 2012, traveled with family
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Thank Daugman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
savinos, Direttore at Novotel Genova City, responded to this reviewResponded August 3, 2012

Dear Guest,
We regret the standards of service (a/c) fell short of your expectations and we ask you to accept our most sincere apologies.

We would like to reassure you we have already put in place the necessary measures to guarantee that the standard meets your expectations. We are ready to welcoming you again upon your next stay, trying then to regain your confidence.

Yours sincerely,
Sergio Mobilia - direttore

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