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“Friendly, Welcoming and Great Cappucino's..”
Review of Pensione Sorriso

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Pensione Sorriso
Ranked #26 of 39 Vernazza B&B and Inns
Reviewed October 13, 2011

My girlfriend and I just returned from an amazing trip to Cinque Terre and Vernazza's Hotel Pensione Sorriso was our home base. We arrived a bit late and still had no problems getting checked into our room, there was someone waiting for us and after they checked our passports we were welcomed and showed to our room. The room was clean and nicely done. It has all the amenities that you would expect from a smaller hotel and the staff was very friendly and helpful to two Americans that barely speak or understand Italian. There is an outside area that is open to hotel guests which we took full advantage of. We would sit during the evening and enjoy a bottle of local wine bought from the shop literally one block down (TRY THE WHITE).

The breakfast was very enjoyable and they had a nice selection of breads, pastries, fresh juice, fruits, yogurts, cereal, some meat and cheese and other choices too, but the cappuccino's were our favorite and are carefully decorated with flowers which is a very nice touch. It was a very nice way to start the day of exploring Vernazza and the neighboring towns.

Our last day we had to catch an early train to the airport and they left us a breakfast package in our room the night before to make sure we had something nice to eat on our journey, we thought this was extremely considerate and much appreciated on our journey starting at 5 am. We continued to eat the generous supply of food that morning and finished it at the airport.

We were extremely happy with our visit and our stay, Vernazza has become a great memory and we hope to return one day and see our friends at Pensione Sorriso again.. If you have the chance to visit I would certainly recommend this hotel.

Thanks for everything guys..

  • Stayed: October 2011, traveled as a couple
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4  Thank dtrojer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sorriso60, Proprietario at Pensione Sorriso, responded to this reviewResponded October 18, 2011

Dear friends ... THANK YOU SO MUCH FOR THIS WONDERFUL MESSAGE!!! ...It's difficult to add extra words.Reading your note people can feel how warm and familiar is our hospitality ..HERE YOU CAN BE AT HOME!!! and how impotant is the respect to our gusts ... we love to offer a clean house,good food for breakfast... and a nice garden area where it's possible to enjoy a peaceful relax.
I think I'm lucky to be visited by people like you ... still able to note the small things!!!
WELCOME

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58 - 64 of 130 reviews

Reviewed August 14, 2011

We have stayed in hotels that are rated more stars than this hotel, so we were skeptical. However after seeing the rooms, and the facilities, we were extremely surprised that this hotel is not rated higher. The room and shared bathroom was extremely clean, the included breakfast was amazing, and the staff courteous! We will definitely stay there agin the next time in Vernazza...

  • Stayed: August 2011, traveled with friends
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3  Thank J0sephUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sorriso60, Proprietario at Pensione Sorriso, responded to this reviewResponded August 29, 2011

This great message gives me the chance to explain why we are just 1 star (annex fontana vecchia) and 2 stars (main building and DIP.2 ,just in front of the main building).
The main reason is that we don't offer all the rooms with private bathroom.13 rooms have private bathroom and 6 rooms (3 rooms in the main building and 3 rooms in the annex fontana vecchia) have the shared bathroom.Other reasons are: the reception staff work from 8 a.m. to 9 p.m. and not all day and night long , We don't offer service like swimming pool or spa etc.
Anyway We love to feel our place like our home, We like to be clean and to have a good smell!! It's a way to say WELCOME!!! It's an important service!!!
We decide to offer a good breakfast (even with local foods as ricotta-cheese and honey)... We try to do all our best being honest,respectful!!! This is not just a work it's our life too!!!
We don't want to have any problems with our guests ... We hope everybody can be happy to be with us!!!

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Reviewed August 10, 2011

A hundred yards from train station in beautiful Vernazza. If you are lugging too much luggage this is perfect place to go to in Cinque Terra and Vernazza is the most charming of the five towns. Air cond available, free breakfast good (especially the cappucino), free wifi available if you ask. A bit pricey but worth the convenience.

Room Tip: Ask for rooms away from adjacent playground
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  • Stayed: July 2011, traveled with family
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3  Thank Rober2W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sorriso60, Proprietario at Pensione Sorriso, responded to this reviewResponded August 29, 2011

Thanks for this nice message!!! YOU ARE RIGHT ... It's EASY to find our place from theTRAIN STATION ... JUST 2 MINUTES BY WALKING ALONG THE MAIN STREET!!! We are lucky!!! There are not many stairs to reach our rooms(in the annex Fontana Vecchia there is a lift and in the smallest annex in front of the main building ... just 3 steps)!!! We offer air cond. in the renovated rooms and fan in the others.
There is WiFi access at the bar and in the breakfast room.Remember to ask for the PASSWORD!!!
We think that BREAKFAST is a special meal ... We like to serve delicious foods and drinks with good music and beautyful flowers of the garden!!THE BEST WAY TO SAY "BUON GIORNO" (GOOD MORNING)!!!

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Reviewed July 27, 2011

We stayed at the Pensione Sorriso on a friend's recommendation and were pleased it was close to the train station.We opted for a room with a private bath at the top in the front. However, the noise from the playground across the street and the station precluded opening the balcony windows until after midnight. The bath was so tiny the shower curtain also enclosed the toilet - a feature I had only seen on boats. The shared bath down the hall was much larger and featured a bidet.
The breakfast was very nice with flower pedals on the saucer as they brought your beverage of choice. A full variety of pastries, meats, yogurts and fruit were available.In all a good place to stay, but don't pay the extra for a private bath or a front room with a balcony.

Room Tip: Get a room in the back.
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  • Stayed: June 2011, traveled as a couple
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2  Thank MPTraveler42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sorriso60, Proprietario at Pensione Sorriso, responded to this reviewResponded August 4, 2011

Thanks for this message!!! I get the chance to explain that Vernazza is such a small village!!! There is just one main street where everything happens.It's interesting to note how the noises seem to be much more strong when all around is peaceful!!! Think ... what a city is!!! Anyway i understand very well what the guests mean and I can be agree!!! I live in town and I'm used with this noises ... and I know every corners in town have its problems (because of the trains, the bars, the groups of people that speak by night...). I can not feel myself responsable of this ... people should be much more educate!!! I can just suggest to ask for rooms in the main building ,garden view, or in the quieter annex fontana vecchia ... in case you sleep light!
About the size of the bathroom ... unfortunately We are not able to offer large space (the village is built on the rock). Several years ago my father decided to increase the number of the rooms with private facilities ... this is the reason why sometimes the bathroom is small!!!Anyway all the bathrooms are complete of everything (sink,shower,w.c. and bidet. There is law that permit the w.c.and bidet togethere ).
I'm happy you enjoyed the breakfast!!!

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Reviewed July 18, 2011

The hotel is next to the train tracks, less than a minute perhaps. Trains run ALL NIGHT. This is the worst night sleep I got in all of Italy. The bed are very tiny and the rooms are cramped. They are clean but small. The Hotel owner has tried to make up for the noise problems by putting flowers in your coffee and around the room but this does not help that you do not get a very good nights sleep. It is not acceptable that a hotel which charges what this hotel does would not accept a credit card of any kind. The personnel at this hotel is rude and if you are on vacation you do not need this. The older woman who takes your documents is unfriendly and seems to be feed up with the customers. The young Italian man that helps in the morning is rude and should not work with the public . Extremely rude man. He yells which make the customer eating uncomfortable and some people just left. In the morning they sell fruits near the front of the hotel and the people are loud forget about sleeping in. I can't say anything good about this place. My wife and I feel, it's the worst place (hotel Sorriso) we've ever been!

  • Stayed: June 2011, traveled with friends
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3  Thank srodri01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sorriso60, Proprietario at Pensione Sorriso, responded to this reviewResponded August 5, 2011

It's crazy to think that the owner decorates the cups in the morning for that reason!!!Your heart is a stone!!!We offer you a gift of the garden just for sharing the beauty of the Nature ... poor flowers!!!Sad man ... you can't understand!!!
My grandmother teached me: before speaking .... THINK!!!
We DON'T sell fruits ... on tuesday there is the weekly market along the main street!!!
People sometime is funny!!!!

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Reviewed July 10, 2011

Overall a very quaint and charming pension in the lovely town of Vernazza. Not alot of options for pensions here, but Sorriso was good value. The staff was very friendly and helpful. The rooms were small and the bathroom even smaller, but to be expected. Breakfast was great and the internet is free and lightning fast. Overall an enjoyable experience, but definitely bring earplugs because the trains do run all night.

  • Stayed: June 2011, traveled as a couple
    • Value
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4  Thank MBAtraveler80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sorriso60, Proprietario at Pensione Sorriso, responded to this reviewResponded August 5, 2011

Thanks for this nice message!!!

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Reviewed June 27, 2011

Lovely bed, not lumpy, very clean rooms. AC very nice. Shower curtain very thin and sticks to you and it is easy to flood bathroom. Very nice breakfast with creative use of flowers to decorate coffee. Too close to station, so no way to sleep with open windows and AC just recycles old air so very stuffy by morning. A bit expensive for set up, but incredibly clean.

  • Stayed: June 2011
    • Value
    • Location
    • Rooms
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3  Thank LuciedeLugdunum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sorriso60, Proprietario at Pensione Sorriso, responded to this reviewResponded August 5, 2011

Thanks for this message!!!It's true. We do all our best!!!We love to offer clean rooms!Guests have to feel good and safe!!!
I'd like to spend few words about the prices!
I understand we can seem more expencive than others ... Please,DON'T forget! We are an hotel not private rooms (it's much more expensive to run an hotel than private rooms ... we offer a different service).
We are total 6 workers.We like to offer the best choices for breakfast! Every year we renovate areas of the hotel ... and small things!!!
My richness is the chance to live in a such beautyful place and to work with my family!!!
It's hard to survive here for us ... the private rooms are several and the inlegals put the cherry on the top!!!

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Additional Information about Pensione Sorriso

Address: Via Giovan Battista Gavino 4, 19018 Vernazza, Italy
Location: Italy > Liguria > Italian Riviera > Cinque Terre > Vernazza
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #26 of 39 B&Bs / Inns in Vernazza
Price Range: $79 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Pensione Sorriso 2*
Number of rooms: 13
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Also Known As:
Pensione Sorriso Hotel Vernazza
Pensione Sorriso Vernazza, Italy - Cinque Terre

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