First let me say I am not a novice traveler, I love staying at small family run accommodations and have realistic expectations. Cinque Terre was our last major stop in Italy and it started out great. Christian met us at the train station (our train was late and he was not immediately there), but a nice gentleman sent him a text. He carried our bags up the very steep stairs, which I greatly appreciated. When we got to the room we had a chat and he gave us tips etc.We were staying 2 nights and I had a general idea about our departure time. He explained that check out was 11:00, but they could hold our luggage. This is where the confusion began. I sincerely thought he said that as long as our bags were packed and ready to go he would put them in the hallway and then we would meet him at 2:00; the appointed time to pay, return keys and assist with our luggage. We came back to the room about 30 min before the time I had understood we would meet. A lady (his mother perhaps?) was cleaning the room & our bags were in the hall. I thought all was good, but then Christian came and started yelling at me, he kept saying I told you 3 times to be here at 11:00! He went on screaming at us about his mother coming at different times, cleaning, missing lunch. He kicked at stuff on the floor, told me to stop apologizing and was downright rude. I was shocked, it was an honest mistake on my part. He rushed us down the stairs, my sister is 72 and needs to take her time. When we got to the main road I told him we would take our bags to the station. He put them down, turn around and left without a word. After such a wonderful time in Italy and falling in love with Vernazza I was devastated to be treated this way. I had just told my sister earlier I would love to come back with my husband and even though the room was not perfect, (bed and pillows were hard and a tea/coffee maker would have been nice) the terrace, views and cleanliness made up for it! I can't believe we are the first to make this mistake. We were the only people staying in the rooms, had neatly packed our bags and stacked them in one small spot so I am not sure why he reacted the way he did.
- Also Known As:
- La Marina Rooms Vernazza, Italy - Cinque Terre
- La Marina Rooms Hotel Vernazza