I did a reservation for just one night, at 08:38 am of May 30 2012, through Booking.com.
In the same day, 3 hours later, at 11:42 am, I cancelled the reservation, by e-mail sent direclty to the management, because I was going there by car and the road was terrible and very dangerous.
But they charged me the entire rate of the night! 110 euros for 3 hours of reservation!!!
I cancelled just 3 hours after I reserved. It was before the check in time. But they said that they would have to charge the whole stay just because it was a non-cancellation reservation.
Booking.com said that this decision is entirely of the hotel, so they decided to steal us.
Is it fair to charge 110 E for a reservation made for the same day, and cancelled in the same morning, just 3 hours later?
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- Also Known As:
- Hotel Monterosso Alto Monterosso Al Mare, Cinque Terre, Italy