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“Great location, but needs total refurbishment”

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Grand Hotel Duchi D'Aosta
Ranked #5 of 50 Hotels in Trieste
Certificate of Excellence
Reviewed December 4, 2013

Stayed a couple of nights after reading good reviews - however the hotel did not live up to expectations at all. The 'suite' was just a large room with a bathroom from 20 years ago. Full hotel refurbishment is needed to start to live up to modern standards. Lady on reception was helpful and friendly, but there is nothing she can do about the decor and facilities.

  • Stayed: December 2013, traveled on business
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Thank 2809GPL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexBenvenuti, Direttore generale at Grand Hotel Duchi D'Aosta, responded to this reviewResponded December 12, 2013

Dear guest
Thank you for your review of the Grand Hotel Duchi d'Aosta.
I am sorry that you did not like the style of our house, and you are quite right: modern is only the comfort.
The atmosphere is very special (described in many reviews of our guests), and we constantly try to maintain it jealously.
Junior suites are in fact particularly large rooms for our standards, while senior suites comprise a bedroom, a living room and two bathrooms.
We recently built the Hotel Duchi Vis a Vis, very popular among our guests who are looking, as you did, for a home with a contemporary style. Furthermore, from April 2014 onwards our guests will profit from an even more enriched offer represented by a completely renovated Hotel Riviera & Maximilian's, in a contemporary and charming style, and with a beautiful wellness area with gorgeous sea view.
Sincerely
Alex Bevenuti
General Manager

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Reviews (565)
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96 - 102 of 565 reviews

Reviewed November 14, 2013

We spent three nights in the Grand Hotel. Room 305, a nice corner room. The ever helpful ladies at reception, Tomy (?) at breakfast, the attendants who promptly brought our car, and the housekeeping staff---all made our stay most enjoyable. If you plan to book, bring your bathing suit because the pool, steam and sauna rooms are a very pleasant surprise!
Highpoint: real linen sheets and pillowcases.
Disappointment: Harry Bar and Grill for dinner in the hotel. It is lovely but the food is mediocre and pricey.

  • Stayed: October 2013, traveled as a couple
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2  Thank RavenLB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2013

This hotel is very nice, with historic atmosphere and wonderful decoration. The service was magnificent. The breakfast was very good as well. The location may be the most central. Our suite was not oriented to the Piazza Unita d'Italia, but with the only balcony in the hotel. The only minus was the shower cabin, which was completely closed - it was hard to breathe after 10 minutes of taking a shower.

  • Stayed: October 2013, traveled as a couple
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Thank Igor U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2013

There is an interesting indoor pool and Harry's Bar in the hotel. I was trying to find a restaurant outside the hotel and a staff member walked me to the the restaurant.

The room was large and quiet. Good internet access

They have a sister hotel a short boat ride away with a fantastic swimming area. It is private, but the front desk can make a reservation. The boat goes by the famous castle. Check it out

Room Tip: My room was quiet. I was overlooking the square.
  • Stayed: September 2013, traveled with friends
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Thank Jerry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2013

Having read the pros and cons of this hotels' reviews we decided to go ahead and see for ourselves. After 4 nights here let me be clinical. The reception staff is courteous but cool. And they are clearly partial to their local clientele. As an Italian American who has enjoyed over a dozen trips to Italy I feel that I am a good judge of customer service in this country. And the hotel does not meet my expectations. The last straw was being asked to leave the "public" living room because it was booked for a private meeting. Really? Same can be said for the breakfast staff who need to be reminded of a simple request for cappuccino while delivering eggs to their regulars. Ok let's move off of customer service and on to amenities. Inconsistent is the best I can say. Some nights we got turn down service others nights no. Sometimes the wifi worked sometimes not. And our personall favorite - the TV had to be unplugged as the on-off switch didn't work. Now on to the room. Again expectations of staying in a historical building is at a minimum peace and quiet. Disappointed again as each day we heard our neighbors toilet habits, closet rummaging and yet another rpersonal favorite - the husband serenading his wife each morning at 8AM. Did I forget to mention his belching? The hotel is in a perfect setting on the Piazza Unita I'talia and that is its charm and convenience. Otherwise it is an average hotel in need of a facelift and some soundproofing as well as a refresher course for customer service.

Room Tip: Do not book a room on the piazza. Sounds charming but noisy. This weekend was the NBA Arena weekend...
  • Stayed: September 2013, traveled as a couple
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2  Thank charlene0507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 14, 2013 via mobile

If you expect friendly service, do NOT book this hotel. The receptionists (at least the two ladies who worked there in the afternoon on september 14th) are not just extremly unfriendly, they are also very arrogant. It's a shame. Especially for a hotel of this category. I will never use this hotel again.

Italy is known for its guest friedly people.

There is an exception to every rule. In terms of this clichee it is this hotel in trieste. The reception in probably every hotel of italy (or the world) is better than in grand hotel duchi dagosto.

  • Stayed: September 2013
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3  Thank ChristianGretz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexBenvenuti, Direttore generale at Grand Hotel Duchi D'Aosta, responded to this reviewResponded October 16, 2013

Dear Mr. Gretz,

Thank you for having signed your review.

This signature has allowed me to discover that YOU HAS NEVER BEEN ACCOMMODATED IN OUR HOTEL .

Any further remark is unnecessary.

Alex Benvenuti

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Reviewed August 2, 2013

This is a great hotel on a great location. I love everything about this hotel; reception's welcome, check out, helpful personnel, nice building, nice good size room with all necessities, free wifi, free bottled water, gorgeous breakfast with cappuccino, espresso, ...; extremely nice waiters during the breakfast; nice pool! The only small minus was shower which was not easy to adjust to the right temperature. everything else was perfect!

  • Stayed: July 2013, traveled as a couple
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Thank LolaSweden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Duchi D'Aosta

Address: Piazza Unita' d'Italia 2, 34121, Trieste, Italy
Location: Italy > Friuli Venezia Giulia > Province of Trieste > Trieste
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Trieste
#4 Luxury Hotel in Trieste
#7 Romantic Hotel in Trieste
Price Range: $166 - $451 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel Duchi D'Aosta 4*
Number of rooms: 50
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Also Known As:
Grand Hotel Trieste
Grand Hotel Duchi d Aosta

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