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“This hotel is not a 4 star!!!the beach front location is good but the rooms are basic and dated although very clean.”

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Hotel Patrizia & Residenza
Ranked #140 of 630 Hotels in Rimini
Certificate of Excellence
Reviewed July 16, 2012

We are just back from a weeks holiday in this hotel. This is not a 4 star hotel. The rooms are basic and dated but clean though the television has no English channels, the tv in our room stopped working and even though we reported it twice this wasn't fixed. Breakfast was of very poor standard though evening meals were fine, the staff serving the food were excellent and this is the one area where our expectations were exceeded. The location is great - right on the beach but do be prepared to pay around 16 Euro per day for 2 sunbeds with umbrella. The pictures make the hotel look better than in real life as they are well taken from good angles. This hotel is best suited to being used as a base hotel due to the standard of the bedrooms when we wanted to chill and have a night in the room we couldn't even get a movie. I would not stay at this hotel again.

  • Stayed: July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank AJK99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gigi108, Direttore at Hotel Patrizia & Residenza, responded to this reviewResponded July 18, 2012

Dear Sir,
we apprecaite your frankness but not your objectivism. You have been challanged in your claims. The Manager and the Staff have been at your disposal try to solve every problem you occured.
Are you mad at us because we have a classic room at 2nd floor, and your colleagues at 5th floor?
Honestly, we find this review a revenge because you could not have the opportunity for a free meals. We tried to fix the TV as soon as possible, and you knew that.
As far as concerning the breakfast you have a good variety of things and much more if you ask to our colleagues. Homemade cakes, eggs, ham, cheese, fruit jiuce, coffee, tea, chocolate, biscuit free glutin foods, biscuits, croissants are not considered by all ouyr guests a poor breakfast., don't you?
Basically, this is not true and you know this. We do not understand your disappointment because you have been our guest for a week, and you were very quiet and happy, maybe you just pretended.
Anyway, we are always at your disposal and we appreciate every single true criticism.

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8 - 14 of 214 reviews

Reviewed August 24, 2010

In August, 14–21, 2010, I had my summer vacation in Rimini where stayed in Patrizia & Residenza Hotel. Unfortunately my hopes were not justified at all. Despite many positive reviews on this hotel written mostly by the Italians I would like to name the main disadvantages of the Patrizia & Residenza Hotel. I divided it into three main subgroups: service, accommodation and cuisine.

SERVICE
Firstly, hotel does not satisfy the requirements of the four stars hotels. The reception is very unfriendly to the foreigners (except the Italians), speaks very poor in English and talks to You as if You’ve done something forbidden. What for the smiles – You can forget about them. The second administrator – Ersilla Esposito – was the pleasant exception in the hotel. I would like to thank her for such kind treatment to me and my questions.
Secondly, after the third stay in the hotel I was informed that I had to (!) change my apartment. I did not hear the words of regret. Instead of this the reception explained in an arrogant manner that another family was going to come, that is why I had to leave my room. All these questions were settled in Italian language, but not in English.
Thirdly, there was a waiter-nationalist who was very gentle and attentive to the Italians and, at the same time, completely ignored my presence and requests. My request to make a cup of coffee was ignored: the waiter told me that he would make it in two minutes but he decided to forget about it. During 7 days of my stay I did not even hear the elementary shows of attention such as “Buon Giorno!” (“Good Morning”) or “Buon Giornata!” (“Have A Nice Day”). I would like to stress that he was very polite with Italians – smiled, came to them and offered coffee. There was the only positive moment – I was served by the other waiter – her name is Federica. Very nice girl, I would like to thank her for her kindness.
Fourthly, you have to wait a very long time at the restaurant to be served because there are only three waiters for the restaurant hall. After having got your first dish you can wait more than 30-35 minutes!. So long!..

ACCOMODATION
Firstly, the chambermaids do not make daily wet cleaning in the bathroom. Taking into account that the major part of guests of the hotel returns from the beach and goes to the bathroom, the dirty floor is inappropriate.
Secondly, there was not a shower cabin in the bathroom – instead of this you can find a hole in the tiled floor and a folding screen. This condition does not correspond to the 4* level hotel.
Thirdly, there was only one elevator in the hotel that apart from the guests was used by the chambermaids. I had to wait during 5 minutes.
Fourthly, there was not a pricelist in the minibar.
Fifthly, on the last day of my vacation I found out that there was not a blanket cover on my bed. I had to sleep under the blanket.

CUISINE
Firstly, breakfasts were the same during all seven days. The standard set of dishes is as follows: yoghurt (two flavours), canned fruit (I found out that they became sour and slightly carbonated – so, waiters had to change them but they did not), stale baked fruits, the impossibility to get your cup of cappuccino because I am Russian and, according to the rules of the hotel, belong to “the second class” and do not have a possibility to get it and hear “Good morning” and “Have a nice day, sir!”; raw eggs (if you want fried eggs – do it, but yourself) and so on.
Secondly, the dinner was unvaried. Of course, we were offered different dishes, but the ingredients were similar. Buffet was the same during seven days.

RESUME
As you may see, the Patrizia & Residenza Hotel does not correspond to the four stars level. I felt very uncomfortable, saw that I was not welcomed there and did not want to ask questions to the staff. I urgently recommend not to choose this hotel for your summer vacation in Rimini. I have been in other hotels in this small Italian town – they are much better. I hope my information was useful. I wish You a nice holiday in Italy! Buon Viaggio!

  • Stayed: August 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
10  Thank Goliath1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gigi108, Direttore vendite at Hotel Patrizia & Residenza, responded to this reviewResponded August 31, 2011

Dear Sir,
we tried to do our best to satisfy all your needs, all your inquiries.
Because, our mission is customers come first.
As far as concerning your draft, talking to my colleagues, you were not cooresponded in the attention as you were expected from the personeel.
You wanted to invite them to hang up, but they didn't.
I think that what you have done is mean, creapy.
Hope you find a new nice hotel.

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Reviewed 3 weeks ago via mobile
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Stayed: September 2017, traveled with friends
Thank Silvana M
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gino b, Direttore at Hotel Patrizia & Residenza, responded to this reviewResponded 3 weeks ago
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Reviewed 5 weeks ago via mobile
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Stayed: October 2017, traveled on business
Thank Davidebus70
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gino b, Direttore at Hotel Patrizia & Residenza, responded to this reviewResponded 4 weeks ago
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Reviewed October 5, 2017 via mobile
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Stayed: October 2017, traveled on business
Thank zack1976
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gino b, Direttore at Hotel Patrizia & Residenza, responded to this reviewResponded 4 weeks ago
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Reviewed September 17, 2017 via mobile
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Stayed: September 2017, traveled with family
Thank xxalby88xx
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gino b, Direttore at Hotel Patrizia & Residenza, responded to this reviewResponded 4 weeks ago
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Reviewed September 12, 2017
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  • Stayed: August 2017, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank SuperSam88
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gino b, Direttore at Hotel Patrizia & Residenza, responded to this reviewResponded September 13, 2017
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Additional Information about Hotel Patrizia & Residenza

Address: Viale Regina Elena 84, 47921, Rimini, Italy
Location: Italy > Emilia-Romagna > Province of Rimini > Rimini
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #140 of 630 Hotels in Rimini
Price Range: $66 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Patrizia & Residenza 4*
Number of rooms: 65
Official Description (provided by the hotel):
Welcome on Rimini seaside, few steps from the beach, you are at Hotel Patrizia and Residence.We are a 4 stars hotel completely refurbished and our family is in the tourism field since more than 30 years.Your holiday in Rimini will be fine and elegant, our surroundings will welcome you to offer relaxing times and many occasions of fun.Benvenuto sul lungomare di Rimini, a pochi passi dalla spiaggia, sei all’Hotel Patrizia e Residenza.Siamo un hotel 4 stelle completamente ristrutturato e la nostra famiglia si occupa di turismo nella Riviera Romagnola da oltre 30 anni.La tua vacanza a Rimini sarà ricercata e raffinata, i nostri ambienti ti accoglieranno per regalarti momenti di relax e tante occasioni di svago. ... more   less 
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