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Reviewed October 8, 2017 via mobile

Very basic hotel. Upon arrival you see that the hotel clearly needs maintenance- they put a small sign on the hotel partly covering an older larger sign. It has a small lobby and counter inside and a seperated breakfast area. Breakfast is simple and without large choice. My room was on the ground floor. A very very basic room with a bathroom for disabled but you could not use if you were in a wheelchair as parts of railing is taped and tears off when using it (rails on shower door for example). The one window can only open full which you dont want as its on ground floor and people could easily climb in.

Date of stay: October 2017
Trip type: Traveled on business
Thank Anne-Marie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
city h, Direttore at Hotel City, responded to this reviewResponded October 9, 2017
Google Translation

Gentilissima cliente, ci spiace tantissimo ricevere il suo feedback negativo. Ci impegnamo ogni giorno per offrire ai nostri clienti il massimo del benessere. Le camere per portatori di handicap sono uguali alle altre, solo con qualche accorgimento in più (docce più grandi e prese elettriche posizionate un pò più in basso)
Sono situate al piano terra per agevolare le persone con difficoltà, e totalmente sicure (non abbiamo mai avuto casi di intrusioni e quanto altro). Vendiamo regolarmente queste camere a tutti i nostri clienti non necessariamente con disabilità proprio perchè camere normali e non abbiamo mai avuto lamentele. Sicuramente il suo problema è stato solamente perchè si è sentita poco sicura essendo ubicata al piano terra e di questo le chiediamo scusa, se avesse comunicato al personale il suo disagio, certamente i nostri receptionist le avrebbero trovato un'altra sistemazione. Per quanto riguarda l'insegna, Le comunico che è stata tolta giovedì mattina per essere ristrutturata e verrà riposizionata fra 15 giorni, dopo essere stata abbellita e rimodernata. Le comunico, inoltre che fra qualche giorno verrà rifatta anche la pavimentazione , davanti all'ingresso, questo per dimostrarLe che siamo sempre in azione per mantenere la nostra struttura moderna, efficiente, curata e all'avanguardia. Purtroppo ci sono dei tempi tecnici per effettuare dei lavori di ristruttarazione indipendenti dalla nostra volontà. Ci auguriamo in futuro di riaverla nuonamente nostra Pregiatissima cliente, solo così potremo dimostrarle le migliorie alla struttura.
Nel frattempo le auguriamo un futuro pieno di serenità.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2017

Walked in to check-in, in the evening last week only to be told very matter of factly that my reservation had been cancelled, without an apology or any concern whatsoever. What followed was justification by the lady at check-in for the cancellation saying that they had sent a cancellation message days ago (even though my booking was around 2 weeks back), and it seems they had sent a cancellation email, only problem was that it was sent to a random email address, how they got that email address, no one knows? Furthermore, when I showed them my hotel booking confirmation number and asked the lady how they could cancel a confirmed booking, there was a shrug of shoulders and that was that - their staff need some serious training on the basics of customer service and I still don't understand how a confirmed booking can be randomly cancelled - shocking experience??!!

Room tip: If you do choose to book here, re-confirm your booking prior to your arrival, even if you have a booking confirmation number.
Date of stay: October 2017
  • Trip type: Traveled on business
    • Service
Thank UDS166
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
city h, Direttore at Hotel City, responded to this reviewResponded October 9, 2017
Google Translation

Genrilissimo cliente, ci spiace tantissimo dell'accaduto. Circa 10 giorni prima del suo arrivo, ci arrivò la prenotazione tramite il portale Xenia, quando avevamo già chiuso la possibilità di prenotare in quanto l'hotel era già al completo (avevamo chiuso le date). Abbiamo contattato IMMEDIATAMENTE il personale di XENIA il quale ha inviato una mail alla Sua agenzia cioè a quella a cui lei si era rivolto per effettuare la prenotazione informandola che la prenotazione non poteve essere confermata. Inoltre Xenia ci diede la mail a cui rivolgerci al fine di comunicarle anche noi che non potevamo confermarle la camera.
Noi non potevamo sapere se la mail fornita fosse corretta.
Noi non ci sentiamo responsabili quindi dell'accaduto. Le consigliamo di rivolgersi alla sua agenzia e di chiedere spiegazioni. l'ERRORE è STATO LORO NON NOSTRO.
Inoltre, se avesse atteso pochi minuti senza insultare il personale al ricevimento e andarsene , l'avremmo potuta aiutare a trovare un altra sistemazione.
Ci auguriamo in futuro di averla nostro Pregiatissimo cliente, consigliandole di prenotare direttamente l'hotel evitando cosi spiacevoli conseguenze.
Cordiali saluti.

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Reviewed August 19, 2017 via mobile

It was very calm in Aggie place for me the young girl who was in the reception was very friendly and cheerful the breakfast was ok but the covers on the bed are bad with bad material not good for sleeping and my friends toilets were not working properly

Date of stay: August 2017
Thank ahmed_el_wardany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 15, 2017

Stayed here for 3 nights and had a good stay. Just a short taxi ride from the station, this is a smaller, more traditional hotel. The room was comfortable and spacious and the staff were very friendly and helpful. Very fairly priced, I would have no hesitation in staying here again.

Date of stay: February 2017
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Netsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
city h, Direttore at Hotel City, responded to this reviewResponded February 21, 2017

Good morning,

We thank You for Your positive feed-back.
We are so glad that You appreciate us.
Best Regards.

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Reviewed September 25, 2016

The hotel itself is a departed glory. The rooms need a refreshment and the beds are pretty old. On the other hand the hotel proposes a secured parking (paid) with an elevator that goes directly to your floor. The hotel is in a quite district and several steps away there is a good pizza restaurant.

Date of stay: July 2016
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
Thank ariel1803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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