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All reviews train station maria rosa city centre ferrari museum road side the location is perfect great hotel old city good size pastries garage wardrobe
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Reviewed January 1, 2019

Yes the rooms are small, which is only normal for moderately priced hotels in Italy, but the price is very good for the location; only 200m from the old Modena center and maybe 400m from the train station.

Yes, the hotel is a bit old, but it is comfortably and very clean; even my wife was impressed. The staff is very friendly, the service very good and English is no problem. It is said that Maria Rosa at the front desk can solve all problems terrestrial or cosmic.

The typically Italian hotel breakfast is a wide range of pastries, bread, cereal, fruit an yogurt with a few slices of salami thrown in for the Germans.

They have a garage for €20 or can give you a free parking pass for the street.

We went up to Modena to see friends on New Years eve. So this was a good and practical solution for us and we were very satisfied.

Room tip: Rooms on the courtyards are the quietest
Date of stay: December 2018
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank Socmel123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direzione_VHG, Direttore at Hotel Europa, responded to this reviewResponded January 7, 2019

Dear Socmel123,
thank you so much for your kind review.
We are in a perfect city position, just few minutes walking from the old town, railway station and Ferrari Museum.
So happy to know that you appreciated our amazing staff and especially Maria Rosa! We're fortunate to have a team that comes to work every day with a "can do" attitude.
Thank you for your feedback about breakfast and the composition of the buffet.
Hope to welcome back in the future for another pleasant stay!
Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2018

Sadly, this Best Western was unlike other European BW hotels and more like those in the UK. There are four BW hotels in Modena, one in the centre and three along the Corso Victor Emanuele. After a mix-up we booked into this one without seeing the room. A 4th floor room, the door opened onto a wardrobe which sits inbetween the bedroom on the left and the bathroom on the right. It was a small room with air-con, the bed taking up most of the space. A window opened on to the back of a building and a narrow alley. The room looks tired, the bathroom needs upgrading, the lift shows much evidence of use. The room had air-con but only one socket, a safe which was broken, two chairs, some shelving, a kettle, and a TV. The bathroom contained some toiletries and an old fashioned hair dryer. The breakfast room looked as though it was set out for a coach party, all the tables in neat rows. There was an adequate range of food items, although nothing was labelled, and only one container of milk. There is some parking available along the street within blue lines, you will need a ticket from the hotel for this. The hotel has a garage but I have no information about it. Adequate but would not stay here again.

Date of stay: September 2018
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank ge0rgiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direzione_VHG, Direttore at Hotel Europa, responded to this reviewResponded October 29, 2018

Dear ge0rgiana,
thank you for your review.
Hotel Europa doesn't belong to Best Western chain, it is an indipendent 3 star hotel.
Every day we try our best to improve our level of services thanks to our professional staff.
We offer two options for parking: a private garage or the possibility to park for free nearby the hotel in the blue lines.
Hope you could give us another chance to experience our hotel.

Best Regards

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Reviewed October 1, 2018 via mobile

Location is very good, close to the old city.
Air condition was good and shower was ok.
The room we got was dated, tattered and a bit depressing. Old Bed with 2 mattresses rather than one double as we booked. One mattress was completely sinking in and he middle. Blinds on windows were hardly helping at all and looked like old table cloth.
Breakfast is too much on the sweet side without one vegetable in sight.

There is no connection between the photos they publish and the real room.
Price was quite high for a 3 star hotel at this particular level.

Date of stay: September 2018
Trip type: Traveled as a couple
Thank פנינה פ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direzione_VHG, Direttore at Hotel Europa, responded to this reviewResponded October 4, 2018

Dear Pnina K,

we are extremely sorry that you didn't appreciate some aspects of your stay in our hotel.
We know that our hotel isn't brand new but we try our best to offer a nice experience to our guests.
Thank you so much for your feedback and we hope you would give us another chance in the future.

Best Regards

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Reviewed September 14, 2018

I had a really great stay. A very nice and cosy room.
Particularly wonderful staff: always helpful and smiling.
The breakfast is also very nice. The location is perfect,
close to downtown and the train station. I will definitively
go to Europa for my next visit.

Date of stay: September 2018
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
Thank alain372
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direzione_VHG, Direttore at Hotel Europa, responded to this reviewResponded September 19, 2018

Dear alain372,

Wow, you are making us blush. It is a pleasure to read your review on TripAdvisor!
Your feedback will of course be shared with our entire team who will be thrilled to hear of the positive impact they continue to have on our guests' journey.
We really hope to welcome back in the future!
Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2018

We stayed in this hotel for 2 nights. When we arrived it seemed nice and clean, we checked in and got our room key. We then went to our room. That’s when things changed!

When we first entered the room, it smelt like it hadn't been used in a while. We were also greeted by our own guests! 30 flies! We thought ok, we will go out and explore the city and inform reception and they will take care of it when we are out. We headed to reception, handed the key in and explained the situation! To which we where first questioned: are you sure it’s flies and not mosquitoes? As if we don’t know the difference (we are from milan where there is significantly more). So I thought maybe its because I'm speaking English, so my partner spoke in Italian and explained the situation. The receptionist then said she would give us bug spray to kill them when we returned! Ooooookkkkkk!

This is the only hotel I have been into that has had something like this, we returned and used the big spray (almost killing ourselves at the same time with the toxic fumes). This then left us another issue: we had to clean the flies up!

So they seem to expect guests to kill flies and clean rooms on their arrival! I am appalled at the service! Just to show you some of them, and I mean some: this was just at one corner of the room I have attached a photo.

This does make you question how clean the room actually is!

Also, many of your reception staff are rude! Often not acknowledging us on arrival but throwing the key at them! Upon check out we where told to wait many times, no sorry or anything just aspetta!

After leaving I emailed the hotel complaining - expecting a simple apology - but they denied that we told them about the flies - apparently we asked for the spray - which we did not.

When we handed the spray back the receptionist asked if they are gone, I replied yes - but its not normal - and I am not happy with the situation to which we where responded its strange.

My advice, do not go here. Uncomfortable bed, receptionist not friendly (although 1 was)

Date of stay: August 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank WilliamH2272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direzione_VHG, Direttore at Hotel Europa, responded to this reviewResponded August 28, 2018

Dear William,

we are sorry to hear about your negative experience at Hotel Europa.

Your room overlooks one of the most lovely boulevard of the city and during the cleaning procedures we always open the window to air rooms.

We really care about guests journey and their satisfaction and we have taken all your comments on board and they have been shared with the respective heads departments to take the necessary actions.

Moreover, we are really sorry you perceived our staff behaviour rude. Our reception team is generally appreciated by our guests for its professionalism and kindness.

We value your time and effort to share your feedback and concerns with us so that we can continuously improve our levels of service in efforts to be better tomorrow than we are today.

We do hope that in the near future we will have the opportunity to restore your faith in us.

Best Regards


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