We booked this place at what we thought was a good price considering we traveled during a busy time and everything was so expensive. We arrived to the building and called the contact to let us in and a woman arrived a few minutes later. She spoke no English - none. Not a huge deal as things like paying, breakfast, map, etc. can be easily understood. But this can be a problem for some travelers who are more reliant on their hotel staff. (Though is an apartment, not a hotel)
We were given vouchers for a local cafe for a free pastry and coffee each day of stay. We found the place fine. But again with the language barrier, this can be a problem for some people unable to find the cafe.
We were shown to our very nice room just as pictured on hotels.com and were happy for the moment. We settled in and rested a bit before heading out to explore. A few hours later, the woman showed up to the apartment and was trying to tell us something we could not understand and then proceeded to hand us a mobile phone to speak to some guy who did speak English. He informed us that we needed to switch rooms because they wanted to give our room to a larger group arriving later that night. He told us "the room is for 4 people". Then why did you allow us to reserve it for 2 people? We were very upset and asked him to come speak with us. In the meantime, we were shown to our new smaller room with absolutely no view and not so much as a curtain or shade on the window. We also had to carry all of our unpacked items over.
The guy showed up and once again kept repeating that the room was made for 4 people. We argued for a while until he agreed to take 15 euro off our bill. I wanted to be done with it so we left it at that.
At night we discovered that our new bed was not properly put together and so the slats kept falling out and hitting the floor on one side of the bed. Of course we couldn't explain this to anyone because no one was around and if we called we had no idea how we would explain this to the woman who didn't speak English.
Overall, we left unhappy.
The location is good. If you can get one of the good rooms and speak Italian, you might have a better experience.
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