It is rare that I write a negative review - generally only if I feel someplace it being deceptive or neglectful. I'm not saying they was purposely deceitful but this place was a serious rip off! What is the most disapointing is this was the last day of our trip and were looking forward to some relaxation. Since we did not have an appointment for any spa services, the only option was the outdoor facilities which was fine with us. I believe it cost us about 35 euros entrance fee. So we get outside and the pools were dirty, half of them did not have any water in them and the ones that did were not warm at all - basically normal swimming pool temperature. So we decide to try to make the best of the situation and proceed to find some towels. Using their towels is a separate fee. We continue to try to make the best of the situation and find a place on the lounge chairs. Some ornery guy comes over and tries to tell us something but we could not understand because it was in italian. We finally found another customer who could translate and apparently sitting on the chairs is an additional fee! So almost 50 US dollars for dirty cold pool water and cannot even use their towels or sit in their chairs? I don't think so! so we proceed to get a refund - they were extremely reluctant but eventually gave it to us. the fact that they gave us the refund is the only reason why i gave them a rating of 2 instead of 1.