first there is a driver that alex can arrange for you direct from the airport.
on arrival:
The rooms of piccolotel are amazing with automatic lights and TV. The bed is very comfy. There aren't many rooms so its nice and quiet if your going as a family and you don't really have to worry as much about your stuff with practically a vault door as the entrance. Alex gave us a warm welcome even after being late by quite a few hours and arriving at night. He gave many good tips about places to go eat nearby and about the bus and tram system. The wifi was relatively reliable with a few hiccups that were fixed the next day. there isn't any street noise as its at the back of the building and its well insulated with a good heating system. Alex always made sure there was juice and yogurt in the fridge. A block away is a supermarket you can use to get fresh food for sandwiches or other breakfast food. The room has a safe, fridge/freezer, tv, desk, and hairdryer. the eating breakfast/kitchen area is equipped with coffee maker, toaster, kettle, microwave, refrigerator, sink and dishes/cutlery.
Alex was contactable at all times for any problems (like my stolen hubcap from a rental car and my parents locking themselves out of their room)
great visit!