While I'll start off with the positives, there's still much to dislike about this hotel making me question why it is rated so highly. On the positive side is that the hotel has good access to public transport, the Re di Roma Hotel is located within meters of a metro stop, however there are no major sites near the hotel. Another positive is that the hotel is clean and is well maintained. However here is where the hotel loses major points, it's horrible service. We had an annoying incident with the shower that was very poorly handled by the staff. Because of the way that the bathroom is poorly built, (there are no curtains or walls stopping the water from the shower from flooding the rest of the bathroom) water flooded our bathroom and flooded parts of our room. We contacted the reception to inform them. The gentleman in reception brought us a mop and an empty bucket. When we asked him if there was no one to take care of it, he bluntly said no, and asked us to call him when we were done cleaning up so he could collect the mop. We were in complete disbelief at the kind of service offered, now coming from a place like Dubai where service is impeccable and hotels are of the highest standard we thought that this is just perhaps the way things are done in Europe. However, when staying in a hotel where you are paying for a room and for service, these basic issues should be handled with a lot more care in order to guarantee client satisfaction. I don't think I would stay at this hotel again, I would recommend you stay in a hotel closer to the Fontana Trevi, which is the area with the major sites. This hotel is slightly secluded from the rest of the touristic destinations and well the service is horrible!
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- Also Known As:
- Re Di Roma Hotel
- Re Di Roma Rome