I thought that since the last review was 2011 that the service had hopefully gotten better but I was terribly wrong. This company is a disaster! We only took it because it was supposed to be the best way to get to the catacombs but don't make he same mistake we did. Take a cab, take a public bus or higher a driver. There are many hop-on-hop-off bus tours you should take any of those. Here are just some of the highlights.
1. We purchased our tickets, asked where the bus stop was and was told to walk down the way and their colleague was standing at the bus stop. We get there at 2:25 wave at he bus, their employee goes to stop the bus and he hits the gas and pulls away 5 minutes early only to stop at the next stop and sit there for 20 minutes until the next tour starts.
2. We call to tell the tour company what just happened and they tell us to call back in 10 mins. When I called back they said they were sending he bus back which never happened. When the next bus came 30 minutes later we asked if the office called about our party of 8 they had no idea what we were talking about.
3. We got on but never received headphones until we went up and asked for them but even then most of the seats did not have functioning audio.
4. When they stopped at the stop we wanted to get off at they closed the doors on us as we were getting off and hit my mother-in-law and knocked her right off the bus.
I could add so much more but I think this gives a gist of what kind of company they are.