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“Great 2-week stay in 2007!”
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Review of Devoti Apartment

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Overview
Condo/Apartment -
4 Bedrooms, 2 Bathrooms, Sleeps 8
Rome, Lazio

Reviews from our community

Average - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
trammyn62...
Houston, Texas
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“STAY AWAY FROM THIS PLACE AND MANAGEMENT COMPANY!”
Reviewed March 15, 2017 for a stay in March 2017

Please do not ever stay here. The place is definitely not steps away from St. Peter's Square and definitely not a few minutes away from the center of the city as the listing states.

Issues that we had the 4 days we were there:
- Welcome agent told us there was only one set of keys to share among 6 people.
- The place and dishes/silverware were dirty.
- Beds were hard like rocks.
- Wifi was not consistent at all whatsoever. It would drop and/or freeze people.
- Broken furniture and dirty apartment.
- Only provided toilet paper, trash bags for the first day.

We ended up leaving 3 days earlier because we were all so miserable. When I called and spoke to a customer service agent, Jack, he told me that I would not be charged extra fees and that I would be refunded the difference after I specifically asked those two questions.

Now, the manager is telling me that Jack never told me that. Everything was fixable. That they could've given me an extra key if we would've asked and the wifi is working perfectly. Because everything was "ok" and easy fixes, they are now NOT going to refund me the difference.

Found a place that was within walking distance of the Spanish Steps and Trevi Fountain for the same price. SO DON'T BE TRICKED!
STAY AWAY FROM RENTING ANY PROPERTIES FROM RENTAL IN ROME!!!

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Mar 22, 2017
I'm sorry to read this. You can see where the apartment is located on every map, 30 meters away from the metro stop of line A "Baldo degli Ubaldi".
Two keys can always be given upon request (always better to ask it before arrival).
But as you already wrote yourself, all the other things were easy to fix and have been fixed in the meantime. Internet was working perfectly during our checks in the morning, afternoon and evening. Nobody ever promised a refund. Unofrtunately guests that don't have the right of refund write a bad review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
happytrvl...
Missouri
Level 5 Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great 2-week stay in 2007!”
Reviewed July 16, 2016 for a stay in September 2014

We had a great 2-week stay here in 2007! (The rating box wouldn't allow for that year, so I clicked on the earliest year allowed) We were a family group of 10, 5 adults and 5 children. The apartment was fabulous, spacious, clean, well-furnished and with beautiful art work. It was convenient to a metro stop, from which we could easily access anywhere in Rome. The owner and manager were very helpful. My daughter-in-law left some clothes there, and they kindly mailed them back to her. We can absolutely recommend this apartment! (I was not a member of TripAdvisor at that time, so didn't post a review then, but am happy to do so now)

Traveling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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