I booked this hotel several months ago through an online site that promoted several benefits including free breakfast, which I was particularly interested after seeing the photos on the hotel website that drives me to choose for this property.
Later I contacted the hotel for assistance with the organization of the transfer from the airport and in the time of a few e-mail had already arranged everything, even giving me great tips about my days to spend in Rome .. in fact it was my first time in the Eternal City!
The bad surprise came when finally at check in I found out that even though my reservation was talking about breakfast included, then the Hotel received it without breakfast! After a moment of disappointment, I immediately felt at ease as 2 people of the staff had taken care of my problem, and while one of them contacted the online agencies, the other took care of me and Barbara, my girlfriend, offering a drink at the bar.
After 5 minutes the problem was already solved, no time to finish the drink (which, however, was very good) that we were informed that breakfast would be included in the stay for sure and without any additional costs and that they would solve the problem directly with the online site whom I had booked, which apparently was not new to these unprofessional practices!
The rest of my 3 days in Rome was wonderful, I discovered a beautiful city that will surely be back to visit, and will definitely return to the Hotel Romanico Palace that all members of his staff proved to be one of the best hotels I have ever been, where the customer is always the center of attention, even before the stay and then during our days there, giving us many many good suggestion about place to go and things to do, booking for us City Tour and much more!
Surely the next time I'll return, I will book directly with the hotel by contacting their reservation office, always better to talk with someone who provides the service rather than an online agency where the traveller is just a number!
A big thank you to all, GRAZIE!
- Official Description (provided by the hotel):
- The Romanico Palace Hotel, situated in the heart of the Eternal City, is the ideal starting point for discovering the historic, artistic, cultural and gastronomic wonders of Rome. A few steps from Via Veneto, Galleria Borghese, Via Condotti and Piazza di Spagna. Walking around you can enjoy the most important monuments: the Coliseum, Piazza Navona, the Trevi Fountain and the Pantheon.Each room is different and stands out due to its unique personality. The sense of beauty, the frescoes and attention to detail are testified by the Italian furniture made with an elegant combination of designs and colours. All the marble bathrooms have been renovated to be modern and functional.Entering the Roof Garden, you are greeted by a magnificent 360° view of Rome. We also offer a wellness area, an oasis where you can find harmony between body and soul, dedicated to all those who wish to have a wellbeing experience. The Fitness Centre offers various equipment for daily training, from the latest Technogym cardio machines to weights.The Romanico Palace Hotel is perfect for those seeking an exclusive atmosphere, and values its ability to combine warmth and discretion, courtesy and the utmost respect for privacy. ... more less
- Reservation Options:
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- Also Known As:
- Romanico Palace Rome
- Romanico Palace Hotel Rome