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Reviewed July 25, 2017

Sorry to say.. but it was not a good stay. The wi if was extremely bad. The sofa bed was not comfortable. And the staff at the reception was not helpful, they were just talking together and we couldn't get eye contact after we waited about 10 min.. when I booked my room, I really expected and comfortable stay, but it wasn't...

Date of stay: July 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank fromdk2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
BarceloManagement, Guest Relations Manager at Barcelo Aran Mantegna, responded to this reviewResponded July 30, 2017

Dear Guest,

We would like to thank you for choosing our Barceló Aran Mantegna hotel for your holidays in Rome and for sharing your comments on your experience among us.

We lament hearing that the service provided at réception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us.

Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Best regards
Gianmaria Di Sarno
Guest Experience Manager
Barceló Aran Mantegna

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2017 via mobile

If you are looking for luxury modern clean hotel near from the centre of Rome for nice price (we have used amoma.com for booking) I would definitely like to recommend you this one! Breakfast is great, you can choose between huge variety of food. There is a gym. Pivate shuttle to city centre for 5eur, but you can take also local bus. In the neighbourhood are supermarkets and restaurants. Staff was really helpfull, profesional and nice!

Date of stay: June 2017
Trip type: Traveled with friends
1  Thank kristynaz2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
BarceloManagement, Guest Relations Manager at Barcelo Aran Mantegna, responded to this reviewResponded July 15, 2017

Dear Guest,

Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards
Gianmaria Di Sarno
Guest Experience Manager
Barceló Aran Mantegna

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2017

We booked two adjacent rooms as we travelled as a family - both rooms found ants. Some were in the actual bed and some crawling on the desk! Apart from this the actual room was very good- spacious double bed and comfortable sofa bed which could be turned over to reveal a mattress. The wifi was very fast and we liked the idea of giving us a smartphone with games and other apps already installed. However, I hated the bathroom as it was an open sink area and then an almost SEE- THROUGH toilet and shower door which results in little privacy if sharing a room. The room comes with a large TV with lots of channels and a few English ones only. The staff at the reception were good at arranging transport and repairing our safe etc but could be a bit more engaging and amiable. The reason why we wouldn't stay here again is because it's quite far from the centre of Rome and taxis charge anything above 30€ for a fifteen minute drive. However, there are some nice restaurants around the corner from the hotel.

Date of stay: July 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
1  Thank Hafsah M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
BarceloManagement, Guest Relations Manager at Barcelo Aran Mantegna, responded to this reviewResponded July 15, 2017

Dear Guest,

We first would like to thank you for choosing our Barceló Aran Mantegna for your holidays in Rome and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.

We sincerely regret reading that you found ants in your room. We have in place a regular pest-control plan and of course work hard on a daily basis to avoid their presence within our grounds, however at certain times of the year, depending on the climatology the presence of insects is unfortunately unavoidable. Furthermore, ants need food, water, warmth and shelter for survival and this is why we have a very strict policy forbidding the taking of food from our restaurant and we also encourage our guests not to leave any food or crumbs in their rooms in order to avoid their settlement in our accommodations and we ask that you please accept our sincerest apologies for the inconveniences caused to you and your partner.

Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.

Best regards
Gianmaria Di Sarno
Guest Experience Manager
Barceló Aran Mantegna

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Reviewed July 11, 2017

Hotel for business meeting good rooms but nothing more. Kitchen practically inedible . Buffet of a very poor quality food cooked in an absolute impropable way. The serious thing is that we are in Italy and you can eat well virtually anywhere. In the evening for the aperitifs they brought us a sangria that looked (and tasted) like water to rinse the dishes. To Avoid carefully

Date of stay: May 2017
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
Thank Fabio C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
BarceloManagement, Guest Relations Manager at Barcelo Aran Mantegna, responded to this reviewResponded July 15, 2017

Dear Guest,

We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló Aran Mantegna hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests.

Please be assured your comments regarding the service you received during mealtimes has been discussed with our Maître so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion.

Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future.

Best regards
Gianmaria Di Sarno
Guest Experience Manager
Barceló Aran Mantegna


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Reviewed July 10, 2017

Fantastic hotel with friendly and helpful staff, although the hotel is lovely the location isn't that great, not a good area and too far away from the city centre. Overall happy with my stay and the rooms are comfortable

Date of stay: June 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank davidY5316TV
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
BarceloManagement, Guest Relations Manager at Barcelo Aran Mantegna, responded to this reviewResponded July 15, 2017

Dear Guest,

Thank you very much for sharing this great review of your recent stay at Barceló Aran Mantegna. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. 

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best Regards,

Gianmaria Di Sarno
Guest Experience Manager
Barceló Aran Mantegna

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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