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Al Viminale Hill Inn & Hotel
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Reviews (1,377)
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495 - 500 of 1,377 reviews
Reviewed December 3, 2013

I would have given a 4-5 star rating for this hotel but I was double charged!

We enjoyed our 2 nights stay in this hotel. The hotel is conveniently located near the Termini Station (less than 10min walk). The nearest supermarket is at Termini station and it opens till pretty late (about 8pm). It was really nice to have the welcome pizza from the hotel. The front desk staff was very friendly and polite. He highlighted some of the main attractions in Rome and helped us to arrange for our shuttle to the airport.

We had a room with a separate enclosed bathroom as per requested. The rooms were clean, comfortable and I love their bathroom with the hot tube jets and the well maintained antique old lift! There are also many restaurants near the hotel.

Everything was excellent but there was a grave blunder made for our payment. We have booked the hotel via their website with their special cash payment promotion. We were informed to provide our credit card details for online pre-authorization and the hotel will freeze the amount for reservation (like what most hotels do). Upon check in on 23 October 2013, we paid the amount in full by cash. However, when I was back from my holidays, the exact amount was reflected in my credit card statement. I enquired the hotel and was told that the payment will be “unfrozen” in 15 - 30 days.

Recently, I've also spoken to my credit card company which did not have any relevant records and advised me to resolve this issue with the hotel. Therefore, I emailed the hotel on 25th November 2013 to request for statement or proof of unfreezing the amount so as to verify with my credit card company. Till date (4th November 2013), I've not heard from the hotel.

I'm utterly disappointed with such service, especially when I've heard many good reviews from Tripadvisor and my friends who have stayed at the hotel previously. All the positive experience I had with the hotel was tarnished.

I would sincerely hope that the hotel will be able to resolve my payment issues as soon as possible.

Room Tip: Indicate in your request if you wish to have a separate enclose bathroom as some rooms have the open concept bathroom. It will be quite inconvenient if you are staying with friends with mix gender.
  • Stayed: November 2013, traveled with friends
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2  Thank ChenShiling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dario R, Direttore at Al Viminale Hill Inn & Hotel, responded to this reviewResponded December 5, 2013

This is a defamatory review aimed at destroying our brand reputation, because the customer did not paid in cash anymore but he just paid with his credit card because the customer did not have cash on arrival.'s. The true intention of the reviewer is to stay without paying , invented a double payment does not exist, in fact today the reviewer phoned to us and he referred us that if we provide to refund the guest, he will remove the review.

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Reviewed December 3, 2013

The staff made us feel like they were just waiting for our arrival and couldn't wait to help us enjoy our stay in Rome. The desk clerk came out on the sidewalk to find us and let us know our room was ready. He helped us get a much-needed umbrella one afternoon, looked up the train schedule online, and gave us free vouchers for pizza one evening. We loved the feel of the hotel: its wood décor, heavy doors, cage elevator and jazzy shower.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with this hotel
Thank nidsurlac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dario R, Direttore generale at Al Viminale Hill Inn & Hotel, responded to this reviewResponded February 8, 2014

Dear Guest,
Thank you for your positive feedback, we are glad to read it
We give you our promo code "viminalehill" to use to unlock the best rate we have only trough our official web-site or joining us like a fan on our FB page.
Thanks a million!!!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2013

We traveled as a couple. Everything was great: the staff was helpful (they provided all sorts of information and were polite), the rooms were clean, comfortable, warm (there is air conditionig and heating ) and spacious with FREE WiFi a big plasma and mini fridge. Amazing bathroom decoration and Jacuzzi Shower.

The hotel is 2minutes walking from metro-train-bus station (pharmacy, shops, Café, restaurants, supermarket...).
If we decide to visit Rome again we will stay at the same hotel.

  • Stayed: November 2013, traveled as a couple
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Thank Herbert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dario R, Direttore generale at Al Viminale Hill Inn & Hotel, responded to this reviewResponded December 3, 2013

Dear Guests,
Thank you very much for posted this great review on TA, we really appreciate that Al Viminale Hill Inn & Hotel was a "good choice" as you wrote, also we like the fact that you appreciate our service and the wonderfull and helpfully Staff we have.
If you decide to come back next time go to our official web-site, you can get the best rate we have with our promocode "viminalehill" or join us like a fan on FB.
Thank you very much again and we hope to see you next time!!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2013

Al Viminale Hill hotel is located just opposite the famous Opera House. The interior decor is well done and very much in keeping with the location. The room was comfortable, spacious and succeeds in making you feel like a prince. Wifi is free.

The staff were, very friendly, courteous and helpful, particularly the housekeeping staff and man on reception during the evening.

  • Stayed: November 2013, traveled as a couple
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Thank Sebastian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dario R, Direttore generale at Al Viminale Hill Inn & Hotel, responded to this reviewResponded December 3, 2013

Dear Guests,
We are really satisfy for your title " amazing " your kind words help to improve our service day by day and we are gratified of the hard work we do everyday, All the staff say thank you for you many congratulations and we hope to see you next time in the Eternal City.
If you book only trough our official web-site you can get the best rate we have on the web, just to unloch it put our promo code "viminalehill" or join us like a fan on FB.
Thanks a million!!!!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 28, 2013

Great location, great weather and nice , helpful receptionist.We had really nice time in this "hotel". Only breakfast could be more diverse. I really liked the view over opera house. The biggest advantage is also near train station "Termini". And not so far "Fontana di Trevi".
We were walking most of the time but busses were available all over. We really enjoyed our time in Rome.

Room Tip: whatever u choose is good here
  • Stayed: September 2013, traveled with family
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Review collected in partnership with this hotel
Thank Ruda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dario R, Direttore generale at Al Viminale Hill Inn & Hotel, responded to this reviewResponded November 30, 2013

Dear Guests,
Thank you so much for your wonderful feedback.
We are glad that you had such a great time at Al Viminale Hill Inn & Hotel and we thank you very much indeed for posting your experience on Tripadvisor.
We truly appreciate your effort. We are so happy that enjoyed your visit in Rome also all the Staff thank for the many congratulations.
We give you our promotional code "viminalehill" to fill only in our web-site to unlock the best rate we have on the web or use FB join us like a fan for a big discount!
Thanks a million and see you next time.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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