Reading the reviews of Domus Diana we were looking forward to staying at a hotel where the owner had been raved about as being very helpful and hospitable. However when we arrived at the hotel (which would have been impossible to find without the help of some lovely locals) we were greeted by a lady who didn't speak English and who pressed a phone into my hand. A bit confused I answered the phone and spoke to Diana who said that I hadn't responded to the messages she had sent me asking what time I was arriving (I never received anything). This set the precedent for the rest of the time we were there, we never met Diana and never received any of this so called great help and advice on how to get about in Rome. We were left to navigate by ourselves despite choosing this hotel for the very reason that Diana spoke good English and could help us figure out Rome as first timers.
I may be being a bit harsh but we were disappointed. If I hadn't contacted Diana the night before we left to arrange payment I have no idea how she would have taken it. Unless we left it at the reception for other guests to see?
Also beware of booking through Hotels.com as we did and were charged much more. I was expecting to pay 208 euros as the website offered a 20% discount for booking four nights but after contacting Diana she wanted 276 euros off of us which we obviously hadn't budgeted for. I don't know if this is lack of communication on part of Hotels.com or because Diana wanted to charge us more.
However I do have some positive points. The room itself was perfect, very comfortable and clean and designed well. The shower is amazing and we liked the shared kitchen area. Clean towels everyday which is to be expected. It's also a great location, close to the Colleseum and the Termini for catching trains to the rest of Rome. There's a bit of noise from the theatre opposite but that never stopped us from having a good nights sleep.
If you're comfortable going around Rome on your own and aren't looking for help from the owner then this would be perfect for you. It's also good value.
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