My wife and I booked 2 nights in June - but only ended-up staying one. We left early - our choice.
I will start this off by saying we are level headed people, who travel a lot. We know what level of service to expect when staying at a hotel. This review is being written in a very level-headed mindset. My purpose is to warn other travellers.
When you need something at this hotel - be prepared to potentially fend for yourselves - seriously. Our experience was we only saw a staff member when we were checking in (we booked 2 nights, and were around at 'normal' hours).
No other staff was to be found anywhere - and NO WAY to get a hold of them. This ended-up being a major inconvenience for us.
Our first issue - day 1 in the room - we ran out of toilet paper and actually had to go out to a store and buy our own. No staff to be found anywhere. This set the tone for what was to come next........
We were told that the hotel could help us book transportation to the Airport, and were counting on them for their help. Our flight was leaving very early (before the metro even started), and we needed their help to arrange for a taxi to arrive at 4am for us. Seeing as we did not see anyone to help - we left the night before, as there were still taxis on the street, and we knew there was no risk of making our flight.
This was our choice - but should NOT have been necessary. If you're running a business - have someone there to help your clients (or at least a number we could call to request help).
Making a long story short - we spent the night at the Airport, and still paid for our room. When I contacted Priceline.com to help resolve this issue they assured me that 207 Inn would contact me directly. They never did. All I wanted was for this to be fair - maybe half of my money back for the night before seeing as we technically 'had the room'.
207 Inn - I assure you - the next time we return to Rome we will NOT be staying again. You have a nice hotel, but that is being wasted by your lack of customer service.
To anyone reading this review - unless you know Rome really well (I've been there 5 times as well) - re-consider staying at 207 Inn.
- Official Description (provided by the hotel):
- The 207 Comfort Inn is a brand new Small Hotel characterized by a warm, young, family atmosphere. It is situated in the heart of Rome, very near to the Vatican Museum, St. Peter's Basilica and Castel Sant' Angelo. We are on the first floor of a beautiful late 19th century building, a two minute walk away from the Metro A underground stop Ottaviano / S. Pietro. ... more less
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- Also Known As:
- 207 Comfort Hotel Rome
- Comfort Inn 207
- Comfort Inn Rome
- Rome Comfort Inn