The Impero Hotel was unsuitable and failed miserably our travel agency promise and our expectations. It should never be rated as a tree-star Hotel and must be re-evaluated.
We've arrived there after three magnificent days in Paris. And what a disappointment!
First of all, it looks nothing like the pictures. The building is falling apart, starting from the rundown, dirty lobby. The whole place is in disrepair. First we were given a room on the third floor. But it was way too small even to enter and stand there for the tree of us, including an 8-years old kid, and only one piece of luggage. At first, the reception refused to change our room, stating that the hotel is fully occupied and there are no rooms available. However, after a serious talk with the manager and showing my Foreign Press ID card, we're given a slightly bigger room. Still, it was TINY, especially comparing to the same hotel level in Paris. Sadly, the size of the room turned out to be not our biggest problem there.
Our "new" room on the fourth floor (just as the first one on the second floor) had a very strong humid smell of mold and sewer. There was a serious crack in the wall right over our door from the both sides (see the pictures). There were no bed covers/spreads on the beds, only the white sheets and they did not seem either clean, or ironed. The walls of the room were dirty and floor was unclean. The real nightmare was waiting for us in the bathroom - mold and rust were everywhere! The toilet seat was broken and unbelievable dirty. The shower cubicle was extremely small and also broke, held together with a tape. It was too small even for my little son. He is a very slim 8 years old boy (50lb!) and he could fit in! Besides, the stall doors had mold growing on them and we were afraid to let it touch us. We are all fit and slender, yet my husband and I always felt as if we were balancing on one foot to barely squeeze through. The sink drain backed up, the outdated hair dryer had a sound of a F35 fighter.
At night the room was too hot and the air conditioner did not work. The hotel staff said "the whole city is not using AC in April". But it was so hot! In order to breath, we had to keep our window wide open, but couldn't sleep because of the street's noise.
Breakfast was mass chaos with a week old croissants piled up on a tray and the worst coffee ever. There was not enough seating for the number of guests in the hotel. We decided to have breakfast some place else after the first day.
Summing things up, I must say that our stay at the Impero Hotel in Rome was truly terrible and almost ruined our vacation. We had to leave our room right after brushing our teeth and return there only after 10PM because we just couldn’t stand it.
From our perspective, this was not a "Roman Holiday" one can imagine, but a very stressful experience that we would have done anything to avoid.
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- Also Known As:
- Impero Hotel Rome