I stayed at this hotel in December a few years ago and since we were virtually the only group in the hotel our service and the rooms were fine so when we needed another early morning airport departure we decided to use this hotel again. We arrived via coach about 7:00 PM and while checking into the hotel pickpockets managed to take my purse which I had placed on the counter next to me. A family came up to my right and interrupted the clerk with questions. Of course I turned to look at them for the moment. When they finished the clerk turned her attention back to me and finished. As I gathered my key and luggage I noticed my purse was gone and so was the family. I asked the desk clerk to call the police which she said she would, then I proceeded to my room to begin calling banks and credit card companies. An hour or so later I returned to the front desk to ask when the police were coming and the clerk replied that she had never called them. I again asked her to call them and she said she would so they could view the hotel video along with hotel security the next day. I got up early the next day to see the rest of my group off at the airport and begin my long task of getting a new passport. Before leaving I asked the morning desk clerk when the police were coming to view the video and he was not even aware of what had happened. The night clerk had never mentioned anything to him. Upon return from my trip to the Embassy in Rome the Hotel Manager was present along with the clerk from the night before. I asked again when the police would be coming. The Manager knew nothing of the incident as the clerk failed to mention anything to him. Again I asked that the police be called and waited in my room. After another hour of waiting I returned to the front desk where upon the Manager now informed me that their video was in Rome and would have to be viewed there by the police. In utter disgust I retired to my room resigned to the fact that the hotel would do nothing. They never showed any sign of empathy or horror over the fact this happened in their hotel. They never offered any assistance or support. Most importantly they lied repeatedly regarding police followup for the incident.
Please beware of this hotel. Upon closer inspection of the lobby area I noticed that doors from the lobby to the back of the hotel are constantly left open making entrance and escape for thieves readily accessible. This also provides accessibility to the elevators and stairway to the rooms. The security lock on my door did not work and some of the others in my group also mentioned
theirs didn't lock either. I felt very uncomfortable staying in this hotel by myself for another night given the horrible security and no care attitude of the staff. I will never return to this hotel again and I hope this serves to warn others who may consider using this hotel.
- Official Description (provided by the hotel):
- The Barceló Aran Blu **** hotel located in the tourist port of Ostia is a cozy design hotel with large glazed areas affording beautiful views of the Mediterranean. Its modern rooms were renovated in 2014 and fully equipped with all the comforts for an unforgettable stay on the beachfront, most of them with a terrace and some with sea views. Indulge in succulent Italian cuisine prepared in the restaurant by its Executive Chefs and visit the "Tramonto Sky Terrace"where you can taste the best cocktails. ... more less
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- Also Known As:
- Barcelo Aran Blu Hotel Rome
- Aran Blu Rome
- Hotel Aran Blu