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“Roma excellence”
Review of Portrait Roma

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Portrait Roma
Ranked #2 of 1,271 Hotels in Rome
Certificate of Excellence
Reviewed June 8, 2014

Thank you Portrait Roma for making our family’s first trip to Rome a memorable one. During our 9-day stay you delivered outstanding personalized services- from always greeting us by name to superb dinner recommendations and reservations (including gelato and macaron shops), always seemingly securing the best table in the establishment. Your rooms are amazingly sophisticated but comfortable with many of the items from the Farragamo/Lungarno line and daily fresh fruit treats left in the room. However, what truly makes Portrait Roma so special is the staff, who treated us like we were the only guests at your fabulous establishment. You also made our 25th Wedding Anniversary a special one with champagne and white chocolate covered strawberries (our daughter’s favorite). We will definitely be returning and recommending to all of our friends. When in Rome, this is the place to stay!

  • Stayed: June 2014, traveled with family
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4  Thank Jim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed June 6, 2014

We were welcomed so warmly to Rome by the staff at Portrait Roma and that welcome extended throughout our 9 day stay with them. They are wonderful and after a 9 day stay can't think of one negative to comment on. We immersed ourselves into the Roman culture and the staff was there to make restaurant recommendations , reservations and gave us directions on non-tourist food, it was amazing to have their expertise! Weronika always had a warm smile and helped us get tickets to see the pope in the papal audience! Housekeeping seemed aware of when you were in your room and when you were out so the room was always spotless upon our return. The location can't be any better if you want to walk everywhere and not depend on taxi. I would return to Rome just to stay at Portrait Roma, it is a beautiful city and this truly is an amazing place to stay! Thank you for the wonderful memories!!!!

  • Stayed: May 2014, traveled with family
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Thank Jenae A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2014

This place is great. If you can go do !
Beautifully appointed and moments from the Spanish steps, with staff who strike the perfect balance between helpfulness, courtesy and professionalism.
Rooms are comfortable, inviting and chic .
Breakfast served on the roof terrace was lovely with an abundance off fresh fruit and delicious coffee .
We are already "homesick "for Portrait Roma and planning our return.

  • Stayed: June 2014, traveled with family
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1  Thank SKB50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2014

My wife and I stayed at the Portrait Roma for 3 nights during our honeymoon. It was our first time staying at this hotel, and our experience was unforgettable. The Portrait is a Salvatore Ferragamo hotel. The hotel design, art, and color schemes are inspired by the Ferragamo brand. The staff is so nice and helpful. The rooms are beautiful, and the hotel is strategically located in the middle of the shopping district. The hotel has a terrace that overlooks the Spanish steps. The terrace is where breakfast is served, and is an amazing place to hangout at night. The best thing about the hotel is by far the customer service. It is off the charts! This was exemplified in 3 ways:

1. When we first arrived and they found out we were honeymooners, they offered us a bottle of champagne. We told them that we do not drink alcohol, and that there was no need. A few hours later, they surprised us by sending us a bottle of the tastiest non-alcoholic champagne ever.

2. As we were going down the stairs on our second day, my wife noticed a really nice fragrance. My wife asked one of the staff members where we can buy the fragrance, and they said that this was not available in stores. Again, we thought that was the end of it. Hours later, we entered our room and found a big bottle of the same perfume given to us as a present from the hotel.

3. The last night at the Portrait was the last night of our honeymoon. I wanted to mark the occasion by spending a romantic evening with my wife on the beautiful terrace. On short notice, I asked the staff to prepare flowers, a cake, and champagne for us. They arranged for a beautiful flower arrangement, an amazing chocolate cake, and tasty non-alcoholic champagne. They also had 2 staff members catering to our every need. Everything was just perfect and my wife and I had an unforgettable evening.

The Portrait is an unbelievable hotel. Our stay their was amazing. The staff has an unbelievable determination to over achieve customer expectations. I very much highly recommend this hotel to anyone visiting Rome.

  • Stayed: May 2014, traveled as a couple
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1  Thank Khalid A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2014

My wife and I spent 3 nights at this magnificent small hotel. We chose it based largely on the reviews on this site and the fact that it is smaller hotel, claiming a personalised and very knowledgeable concierge. They were right!
The hotel is situated about 5 minutes stroll from the steps and right in the middle of some of the most famous and expensive boutiques. The room was excellent and a comfortable size with all the modern gadgets – you can steam your music from your device over Bluetooth and there is super-efficient free wireless.
Breakfast and evening drinks are served on the roof terrace which offers great views over Rome. The breakfast was included in our rate and was first class.
The thing that makes this hotel, and I suspect the rest of the group stand out, is the service. They are incredibly friendly, efficient and have a vast amount of local knowledge. Everyone seemed to know our names and arranged everything that we asked for, special thanks in this regard for the late checkout!
If you prefer a smaller, modern, intimate hotel, this is the one to choose.

  • Stayed: May 2014, traveled as a couple
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Thank RogerJhb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2014

In our recent stay in Rome, Portrait was Perfection: every detail was superb!. From the excellent location to the rooftop vista that provided panoramic views of Rome to staff that was second to none! HIGHLY RECOMMEND this hotel!

  • Stayed: May 2014, traveled as a couple
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5  Thank Tfm55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GianlucaVallerotonda, Direttore at Portrait Roma, responded to this reviewResponded May 29, 2014

Dear Tfm55,

thank you for your review.

We are perfect ,following your opinion, because each of our guest helped us to improve our services giving us feedbacks and suggestions as yours.

We truly appreciate your words, and the time you spent to write down your feedback to all the readers on Tripadvisor.

The Team involved at Portrait Roma will love your mention about them.

We truly appreciate the chance you gave us to offer you our services, please do not hesitate to contact me in the future to became our repeater guest.

Gianluca Vallerotonda
Hotel Manager
g.vallerotonda@lungarnocollection.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2014

If you have been underwhelmed by Rome hotels in the past, look no further. Absolutely huge Deluxe Studio room by any standards, modern, classy and difficult to leave. I could not fault it. While dinner is not available, there are many options nearby at this well located hotel and the helpful staff will assist. Try Dilla for dinner, we loved it. You will not be disappointed by a stay here.

  • Stayed: May 2014, traveled with friends
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6  Thank Shane1234_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Portrait Roma

Address: Via Bocca di Leone, 23, 00187 Rome, Italy (Formerly Portrait Suites)
Phone Number:
Location: Italy > Lazio > Rome > Campo Marzio
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#1 Luxury Hotel in Rome
#2 Family Hotel in Rome
#2 Romantic Hotel in Rome
#9 Business Hotel in Rome
Price Range: $527 - $971 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Portrait Roma 4*
Number of rooms: 14
Official Description (provided by the hotel):
Hospitality is an art and Portrait Roma has made it a masterpiece. In a new concept of bespoke tourism, we have transformed uniform luxury into spontaneous personalisation. Live a private mansion with the services of a 5 star hotel built around a city, a suite tailored to you and experiences crafted to your lifestyle. Let us make your stay in Rome a portrait of you. And let us make it better than perfect. ... more   less 
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Also Known As:
Portrait Hotel Rome
Portrait Suites Rome

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