We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent!”
Review of Portrait Roma

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Portrait Roma
Ranked #2 of 1,269 Hotels in Rome
Certificate of Excellence
Reviewed January 14, 2014 via mobile

Beautiful rooms and building, superb staff. Genuine 5 star luxury hotel. Style and warmth like only the Italians can do.
Located near Spanish steps. Rooftop sitting area with bar. Kitchenette in room with nespresso machine, mini dishwasher etc.

Stayed: January 2014, traveled as a couple
5  Thank Antman101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GianlucaVallerotonda, Rooms Division Manager at Portrait Roma, responded to this reviewResponded January 19, 2014

Dear Guest,

one of our purposes with the "Portrait" brand ,is delivery the Italian Concept of hospitality all around the world, thank you for your kind words, we really appreciate your consideration.
We are very close by to open a new "Portrait" Hotel in Florence, in spring 2014. Stay in a Portrait Hotels should be an experience, our target is that an experience became memorable.
We pride ourselves in personal service, and we can’t wait to start this new challange, hoping to have your trust again.

Sincerely,
Gianluca Vallerotonda
Rooms Division Manager
g.vallerotonda@lungarnocollection.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (746)
Traveler rating
Traveler type
Time of year
Language
  • More languages

306 - 312 of 746 reviews

Reviewed January 10, 2014

Portrait Roma is just the best hotel we stayed. Great location in the heart of the city, fantastic service, great rooms..... This hotel is THE benchmark for a luxury hotel. And all these great things are delivered with a lot simplicity, human touch and personalized attentions.

If you want to enjoy this fanstastic city of Roma, we strongly recommend you to envisage Portrait Roma.

Room Tip: Please ask for 4th floor or above for the view. Due to the small size of this hotel (14 rooms) don...
See more room tips
  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Erick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GianlucaVallerotonda, Rooms Division Manager at Portrait Roma, responded to this reviewResponded January 15, 2014

Dear Guest,

Many thanks for the time you have dedicated to post this review, it's really difficult to find the right words to express my happiness and gratitude for such amazing description of your experience.

We all are very proud to have the opportunity to work at Portrait Roma Hotel in Roma, as part of Lungarno Collection.

Your review is a strong message to enforce our will to do always better and offer the guests a truly unique experience out of the time.

Please do not hesitate to contact me in the future for any assistance you may need to became our repeater guest.


Sincerely,
Gianluca Vallerotonda
Rooms Division Manager
g.vallerotonda@lungarnocollection.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2014

Just a minute walk from Spanish Steps, nustled in the midst of all luxury boutiques (Stella McCartney, Hermes that is bang opposite, Ferragamo {who is this hotel by}, Prada, Gucci and the likes) and walking distance from high street shopping it was a centrally located amazing property.

At many luxury properties in Europe I found the staff to be very snooty but they were exceptionally good and very customer friendly (in fact had the wow factor). Its a boutique hotel so dont expect a big reception area or huge lobbies. Its tastefully decorated with good sized rooms but no common areas except the welcome room and their terrace. No restaurant but they have in-room breakfast and a small kitchenette.

Beauty in detailings, I loved everything about the hotel. Its not the best place if ure travelling with kids though.

Room Tip: Not good option for families.
See more room tips
  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank styledestino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GianlucaVallerotonda, Rooms Division Manager at Portrait Roma, responded to this reviewResponded January 15, 2014

Dear Guest,

thank you for the time you spent to post this review. It's really important for all of us involved in the Portrait Hospitality Concept.

You gave to all the readers a perfect description of the property, his concept, and the staff attitude which should be as friendly as possible, each of our guests should feeling to be in their friend's home and not in a luxury and snooty place.

Aniway i take this opportunity to let you know that our Lifestyle Team has different suggestions of activity for all the children that are coming to Portrait Roma, as well the Portrait Roma Kids Program included various complimentary item, with a useful play bag ready upon their arrival, together with a special welcome amenities.
Given that is not allow to any external guest to come in,even to visit our amazing rooftop , Portrait Roma is considered one of safest hotel in town, which could be very important if you are travel with children.

Thanks again for your time, and please do not hesitate to contact me for any assistance you may need.

Sincerely,
Gianluca Vallerotonda
Rooms Division Manager
g.vallerotonda@lungarnocollection.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2014

We were warmly welcomed by the receptionist who guided us to this cosy reception room where they served us coffee and a customised itinerary for our stay in Rome which impressed us, but also made us feel the money was worth it. This hotel is owned by the Lungarno Collection; founded by Salvatore Ferragamo which explains the history of the fashion label hanging along walkways in the hotel and why guests of the hotel are given 10% off for Ferragamo and other selected brands.

We were given one of the suites with a great panoramic view of the city from our balcony where we dined for breakfast. No better day to start your day in Rome with a breakfast overlooking the beautiful city.
The sunset view from the rooftop too, was spectacular. (fantastic spot for panoramic shots)

The room was detailed with Ferragamo and on top of it, was well equipped with an in-suite gym which came in useful when we were feeling a tad guilty stuffing ourselves with gelato and pastas

With the cost, we have already expected a standard of service, cleanliness, and perfection yet, we were still pleasantly surprised when Portrait Roma exceeded it

Expect to be surprised (:


Here's a note of thanks to the wonderful team at Portrait Roma, who made our stay in Rome, a wonderful and memorable one

Cheers!

EL

Room Tip: Suite with a Balcony will allow you to dine with the scenic view of Rome in the background ( watch o...
See more room tips
  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank ELwonderlast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GianlucaVallerotonda, Rooms Division Manager at Portrait Roma, responded to this reviewResponded January 15, 2014

Dear Guest,
many thanks for your review. I appreciate the time you spent to describe the experience you had at Portrait Roma Hotel
The daily efforts to maintain the high standard are reinvigorated by these words, I will share your review with the Team involved in this project. Many thanks from all of us,

We really hope to welcome you back in the future.

Please do not hesitate to contact me for any assistance you may need to became our repeater guest.

Sincerely,
Gianluca Vallerotonda
Rooms Division Manager
g.vallerotonda@lungarnocollection.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2014 via mobile

I've travel all over the world and I must say this is by far my favorite hotel. The staff is nothing less than amazing and completely attentive to almost any request during our stay. Especially Francesco and Francesca they have made our stay in Rome the best stay here yet. The suites are beautiful with an extreme attention to the even the smallest details such as US style outlets to the heated bathroom floors. There isn't even a front desk to check in at it's more of a lounge and you are given personalized attention and served refreshments upon check in.

I think the rates are extremely fair for the level of service and I cannot stress enough how great the whole experience is. If you are looking for a high end hotel in Rome do not look further this is the hotel to stay at!

Stayed: January 2014, traveled as a couple
Thank Phil516718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GianlucaVallerotonda, Rooms Division Manager at Portrait Roma, responded to this reviewResponded January 8, 2014

Dear Guest,

many thanks for the time you decided to dedicate to us writing this amazing review.
The Staff and me we are very proud about your kind words, a strong message to enforce our will to do always better.

We pride ourselves on creating a wonderful experience for our guests and we thank you for your feedback. I will make sure to share the great comments with Francesco and Francesca, and the entire team. Your kind recognition will be very well received.

I do look forward to welcoming you back to Portrait Roma once again.

Please do not hesitate to contact me in the future for any assistance you may need to became our repeater guest.

Sincerely,
Gianluca Vallerotonda
Rooms Division Manager
g.vallerotonda@lungarnocollection.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2014

Had a wonderful stay in this hotel! The staff was very friendly and courteous at the same time. They recommended restaurants which served mouthwatering food. The room itself was fantastic which even had a iPad for guests to use at their own convenience. Lastly, the location was brilliant; right in the middle of all the high end shops. Would definitely be back again!

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank JChin1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GianlucaVallerotonda, Rooms Division Manager at Portrait Roma, responded to this reviewResponded January 6, 2014

Dear Guest,

with sincere gratitude i wish to thank you for your review. The Complimentary Ipad is in all our Suites, and contains useful information managed by the Lifestyle Team which daily visit and tested anything deserve your attention during your stay in Rome.
Our purpose is delivery to all our guests not only an accomodation but a memorable experience, with restaurant and site suggestions, activity, exclusive services to make each stay an unforgettable stay!

Sincerely,
Gianluca Vallerotonda
Rooms Division Manager
g.vallerotonda@lungarnocollection.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2014

My husband and I stayed at Portrait Roma (then called Portrait Suites) for 5 wonderful days more than 2 years ago!
When we returned home, I intended to review the hotel on this website. But I did not.
However, we are returning to Rome next September and already we have reserved our accommodation at Portrait Roma. And we have requested the room we had last time.
Everything was perfect - the check-in process, on sofas in the lounge, whilst sipping excellent espressos; the room - beautifully and stylishly yet comfortably appointed; the restaurant recommendations... even the excellent guide that they hired for us to tour the Vatican with. (He ONLY guides at the Vatican and had been doing so for 18 years, so his knowledge was vast yet his joy and excitement were contagious.)
I haven't yet mentioned one of the most fabulous things about this tiny jewel of a hotel... the rooftop sitting area, with honour bar. The views of dazzling Rome are incomparable!
Excellent yet unobtrusive service, a perfect location, supreme comfort. Just do it!!!

Room Tip: Ours was #214. Perfect.
See more room tips
  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank mteisen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GianlucaVallerotonda, Rooms Division Manager at Portrait Roma, responded to this reviewResponded January 6, 2014

Dear MTeisen,

Dear Guest,

We’re always happy when someone chooses to stay at our hotel. And we’re downright honored when you choose to spend your precious time to post a positive review on Tripadvisor.

We promise you to consider always your " One of the great hotels of the world " impress in our mind, thanks again for your words.

We empathetically design and manage the hotel’s guest experience to ensure that a high level of service excellence is delivered, managed, and achieved with your expectations in mind, on every possible touching point of your stay.
The Lifestyle Team is trained to taste each restaurant and each site before suggest it to you, to understand your needs and provide the best spot , it doesn't exist the perfect place for all of us, if it's true that each one of us has different sensibility. As well and each single guide of Rome with which we work has to be the best available at the moment of the reservation. Who work in the hospitality knows very well which is the difference from " a guide" and "the guide", from " a restaurant and " the restaurant"

Hospitality is an art, and the trip a tailor made dream.

Thank you for your business. We truly appreciate the chance you gave us to offer you our services for the second time, please be assured that your " Portrait " is now in our files, waiting for your next visit.

Sincerely,
Gianluca Vallerotonda
Rooms Division Manager
g.vallerotonda@lungarnocollection.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Rome hotels
Esquilino
Hotel Artemide
Hotel Artemide
#8 of 1,269 in Rome
6,859 reviews
Campo Marzio
J.K. Place Roma
J.K. Place Roma
#3 of 1,269 in Rome
442 reviews
Navona / Pantheon / Campo de’ Fiori
Hotel Martis Palace
Hotel Martis Palace
#5 of 1,269 in Rome
225 reviews
Show Prices
Show Prices
Show Prices
Navona / Pantheon / Campo de’ Fiori
Lifestyle Suites Rome
Lifestyle Suites Rome
#4 of 1,269 in Rome
252 reviews
Appia Antica Resort
#1 of 1,269 in Rome
719 reviews
Navona / Pantheon / Campo de’ Fiori
Albergo del Senato
Albergo del Senato
#9 of 1,269 in Rome
3,623 reviews
Show Prices
Show Prices
Show Prices

Been to Portrait Roma? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Portrait Roma

Address: Via Bocca di Leone, 23, 00187 Rome, Italy (Formerly Portrait Suites)
Phone Number:
Location: Italy > Lazio > Rome > Campo Marzio
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#1 Luxury Hotel in Rome
#2 Family Hotel in Rome
#2 Romantic Hotel in Rome
#9 Business Hotel in Rome
Price Range: $558 - $1,079 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Portrait Roma 4*
Number of rooms: 14
Official Description (provided by the hotel):
Hospitality is an art and Portrait Roma has made it a masterpiece. In a new concept of bespoke tourism, we have transformed uniform luxury into spontaneous personalisation. Live a private mansion with the services of a 5 star hotel built around a city, a suite tailored to you and experiences crafted to your lifestyle. Let us make your stay in Rome a portrait of you. And let us make it better than perfect. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Travelocity, Hotels.com, TripOnline SA, Hotwire and Orbitz so you can book your Portrait Roma reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Portrait Hotel Rome
Portrait Suites Rome

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing