My partner and I spent 4 nights in Rome and decided to stay at this property with a friend, who had a separate room. Overall, 5 star experience with the occasional 4 star glimpse but generally deserving of the SLH association.
The room was as advertised and I felt it looked bigger than I had expected, which i'm sure is a rarity in a typical Roman hotel. The check-in went smoothly and our bags were waiting in the room when we arrived. Got a run down of the room features by a staff member. The room had a classic but tasteful fit-out.
The bed was very comfortable and pillows were acceptable. There was no compendium of hotel services and we couldn't find a mini-bar menu/price list - seemingly strange ommissions which are generally standard hotel room fodder (i'm one of these people who loves reading the compendium after first arriving at the hotel).
Bathroom amenities left a little to be desired - some conditioner wouldn't go astray. Used the spa bath a couple of times and it was a great way to relax. Good water pressure.
Breakfast was more than adequate though it isn't the worlds most elaborate offering. Each morning we were asked if we wanted scrambled eggs which were made from scratch and tasted perfect. The coffee - delicious. Staff were more than obliging and were always very friendly.
Staff on reception were a tale of two extremes. Had a fairly cranky encounter with a morning employee who would just sit on the phone waffling in italian without any acknowledgement of our presence. One morning we waited for 10 minutes before she was off the phone to help us with a fairly simple concierge question. The reply was terse, as if we were a nuisance. Another employee working the evening shift was the opposite and was just incredible - couldn't do enough for us. She booked our train tickets to Florence for us and gave us great tips of what to see etc. I'm thinking that the two balance each other out.
Internet was terrible and required a printed receipt to use which would expire after a day or two. Wifi reception on level 2 was a joke anyway, so I ended up using my phone for internet access.
The hotel is in a great location and is close to all the sites. We walked to all the major 'must see' places in Rome within two days - the colosseum was just up the road. A small piazza (where the locals would hang out and drink at night) was close by the hotel and it was fun to relax there with a bottle of red and some pizza. If we weren't there, we were on the rooftop of the hotel relaxing watching the sunset - and due to the low occupancy we almost had the run of the place.
We had a great trip and it would be wrong of me to give this property any less than 5 stars due to a couple of minor issues.
- Official Description (provided by the hotel):
- Located just a few steps from some of the oldest and most precious ruins in Rome, including the Colosseum and the Roman Forum, offering 5 star service boasts charming views of the Campidoglio, Palatin Hill, Roman Forum, Venice Square. It's the only luxury residence in Rome which actually houses Roman ruins inside it. At the entrance, a passageway leads you to a Cryptoporticus, an exquisite stone gallery with engravings that can be traced back to 2,000 years ago. The five star service accommodations are carefully decorated in a modern style and are luxuriously furnished. On the roof terrace you can enjoy free snacks from 17:00 to 20:00. This inn is pet friendly. ... more less
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- Also Known As:
- Inn At The Roman Forum Hotel Rome
- Hotel At The Roman Forum
- At The Roman Forum Hotel