Stayed with my son on a 3 day trip to Rome and chose this because of relatively positive tripadvisor reviews. We ended up staying in the room with the reception straight outside the door, this would have been acceptable if a lady on reception didnt have a screaming baby on her lap. In the room there were problems with numerous things like the safe being broken, the shower head also being broken, the shower flooding the bathroom, the door lock falling off. I accept things go wrong but the attitude of the staff was awful. When reporting the shower being broken I was told it couldnt be fixed today as it was a holiday. Only when I demanded to talk to the owner did another shower head appear. Elsewhere on the site there were positive comments re the breakfast so I told my 14 year old lad to forget all the negatives and think of his stomach. The breakfast was really poor, plastic bread badly presented, cheese and ham I simply wouldnt touch and yoghurt that must have been the cheapest available. They did have some fairly nice croissants so I thought my son would have the nice chocolate one on the plate but the fat lady who was working there nabbed this one and ate it in front of us. On the second morning I had the temerity to ask for a hot drink, having managed to get a cup of tea for both of us the day before the day before I asked again and was served coffee for myself only, nothing for my son. When i pointed out the mistake the reaction was surly and unpleasant, I did get the tea but with a very sour taste. On the third morning we gave up and went to a lovely coffee shop a few doors down. If you are unfortunate enough to have booked this hotel then I can recommend this option as the tea is good, the croissants excellent and are not eaten by the staff, who are pleasant and helpful. In other words a direct opposite of Il Gattopardo Relais. To be fair it is not the staff's fault, they are clearly just the cheapest people the owners of this potentilly very nice property could find and were totally unsuitable to running a hotel.
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- Also Known As:
- Il Gattopardo Relais Rome
- Il Gattopardo Relais Hotel Rome