My friend and I booked to stay at Hostel Beautiful 2 several months back through HostelWorld. Everything was fine with our reservation up till a fortnight before when Doreen emailed to say they had overbooked and transferred us to Hotel Luella, in a similar location and one of their 'sister hotels' - three hotels owned by the same company. We had booked 2 twin beds in a dorm. We arrived at the new hotel to find they didn't have a dorm at all, and they only had rooms with a double bed. while my friend and i don't have an issue sharing a bed - it was unacceptable given we had booked well in advance and they couldn't offer us what we wanted. in addition to this, we were taken out of the main hotel, into a dark side street and up into what looked like a private residence and shown yet another double bed room. we didn't feel safe and the man on reception was unhelpful. we ended up demanding our money back and had to go looking for a hostel at 11pm in Rome! Very scary for two young girls backpacking. i would not recommend booking Hostel Beautiful 2 or Hotel Luella!!!!!!!!!!!! Terrible service, unhelpful, and the person on reception made snyde remarks about the length of stay we had in rome.
- Official Description (provided by the hotel):
- The hotel offers a quiet and relaxing atmosphere, including all modern amenities. All rooms have bathroom and TV. Continental breakfast is served in the room and included in the price.Our main purpose is to give our guests the opportunity to spend a pleasant holiday and satisfy their needs and requests.Facilities include:- Reception 24 hours- Security safe- Luggage storage- Taxi Bookings- Reservations for theaters, restaurants, etc.- Sightseeing and walking tours- Nearby parking facilities- Free: 30 minutes internet service. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Orbitz, HostelWorld, Hotels.com, Priceline and HotelQuickly so you can book your Hotel Beautiful reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.