This B&B had a great location, near the Spanish steps. My boyfriend and I were able to walk to each destination in Rome within a 1/2 hour walk. Beats waiting for public transportation. The clerk at the front desk was very friendly and helpful. I think she was the daughter of the owner? The rooms were comfortable and clean. The shower was amazing, hot with great water pressure. The breakfast was typical of an Italian breakfast; crossant which was glazed, juice, italian toast and coffee. Just enough to get us going.
As for our problem... A few months prior to our trip I emailed Eva's Rooms to ask if they offered a shuttle service from the train station (Roma Turbita (?)) to their hotel. I recieved a response saying to email them again the day before our arrival with our train number. I thought great! So we did that and a man picked us up right from the train landing and brought us to the B&B. When we arrived he asked for 50 euros! We were expecting to pay a tip. The man who picked us up told us that the 50 euros included our trip back to the train station when we depart. So we thought that was fair. The day before our departure we wanted to make arrangements to be brought back to the station. We were then told that our 50 euros was for one way only and that we were emailed with this information back in July. The printed email was under our door for us to see. I searched everywhere in my inbox, trash ext for this email and I could not find it (no way I would have agreed had I known it was so expensive- this is a less than 10 minute drive mind you). I looked at the Sent to address and it was sent to "nobody..@whatever.com". NOT my email address!! When I explained to Nicola that we never recieved this email and this was not sent to the email address that we had corresponded with he got very irritated to the point of yelling at me over the phone. At this point I felt very uncomfortable even staying my last night. My boyfriend and I left to get some air and when we returned we had a note saying that they would pay for our taxi to the station the next morning. (which was only 8 or 9 euros... lesson learned just get a taxi!(but agree on a price before getting in the car)) They did make it up to us but Nicola still insisted that we were wrong and he sent the email to me. I just gracefully accepted and was happy to leave. After this experience I know to always get a receipt and make sure everything is clear. I wasn't so upset at the expense but more of the way I was treated. The 50 euros was my lesson learned but no one should be spoken to the way we were. If you decide to stay here just learn from our experience and get a cab instead of arranging a shuttle service from the B&B. The B&B was nice overall but that experience did leave a sour taste.
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- Also Known As:
- Eva`s Rooms Hotel Rome