What a way to end a trip!
I will start with the positives- central location and close to Metro and Termini, quiet room even though it's on a busy street, nice bathroom.
Now the deal busters- the beds are uncomfortable, the mosquitoses (at least we were hoping the bites were from mosquitoes) we each had no fewer than 20 each, the staff was barely pleasant and sometimes rude. One staff member accused me of not closing the elevator door. It's a quaint old elevator with a metal gate on the outside and two doors on the inside that you have to shut in order for it to move. Not hard to get especially since I once lived in a building with a similar elevator. He didn't believe me when I said I had shut it, he made me go check! The coffee was terrible. The breakfast highlights were canned fruit cocktail, individual cheese food wrapped in plastic (aka Kraft singles), pastries and yogurt.
All of this I could take for a few days especially with the fabulous espresso downstairs at the Irish Pub.
All hell broke loose when we went to check out. The price was suddenly higher. We had brought the email with our reservation confirmation and price but Elenora wouldn't look at it. She kept insisting we had used a web site in which the price was higher. She had one of my travel partners credit card number and passport number on it. We had never even heard of that web site. She was actually yelling at us. This went on for about 20 minutes meanwhile our taxi is waiting impatiently downstairs. Did I say she was yelling at us? I'm sure the entire hotel could hear. We finally told her she could take 800euro or nothing and we were leaving. This was all we had and it was a compromise between the two prices. We had to ask for a receipt with "paid in full" on it. She continued to yell at us as we walked out the door.
We were then greeted by an upset taxi driver whom wanted to charge us more.
It was truely awful, unlike any experience I have ever had.
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- Also Known As:
- Martini Hotel Rome