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“Great customer service and excellent staff”

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Trilussa Palace Congress & Spa
Ranked #74 of 1,267 Hotels in Rome
Certificate of Excellence
Reviewed July 31, 2014

We have just returned from a 5 day stay at this hotel, and wanted to share my experiences here, me and my wife and 3 children really enjoyed our stay, I must say the reception staff from Carmen, Carolina (and another 2 ladies forget their names - sorry!) were excellent and went out their way to tell us places to visit, which transport links to use and their knowledge of rome made our stay excellent. In the end my 2 year old daughter loved all the staff and did not want to go home.

Although the spa was not working until our last day or so but they made up for it by offering us a few hours free when it was up and running again.

The only negative point was that breakfast items were sometimes limited if you had breakfast after 10am and on occasion we had to have a quiet word with the reception staff to ask them to put further breakfast items back out.....but no issues here as they delivered here without any reservation and again a personally thank you to Carolina she is one of the best customer service and focused members of staff the hotel has keep up the good work all !

  • Stayed: July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Major M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteltrilussa, Responsabile relazioni con la clientela at Trilussa Palace Congress & Spa, responded to this reviewResponded August 2, 2014

Greetings from Rome!!

Dear Sing Major,

Thank you for having found the time to write down such a warm review on Tripadvisor about your recent stay at Trilussa Palace Hotel. We felt really satisfied after having read your appreciating words about the treatment you and your family received throughout your five-day holiday in Rome. We are glad to know that the Staff helped you to organize your days and that your children, especially your cute daughter, felt at home.

We apologise for the inconvenience with the Spa but we are pleased that you acknowledged that we did our best to let you try the comforts of the Wellness Centre, at least once before your departure. We are also sorry for the little trouble with breakfast but we ascertain with pleasure that everything was settled in a few minutes.

Thank you so much again for having chosen our Hotel for your Roman vacation and we really look forward to welcoming your sweet family again in the next future.

In the meantime, we wish you all the best.

Yours sincerely,
The Staff

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326 - 332 of 2,163 reviews

Reviewed July 29, 2014

I won't deny a little apprehension when we arrived outside as it looked a little like a block of flats but once inside all concern disappeared and I have to give 10 out of 10 to the staff who were welcoming, cheerful and went out of their way to be as helpful as possible over every little detail. The room was a good standard and very clean. We only at breakfast at the hotel but it was of a reasonable standard and the surroundings were lovely. I highly recommend the bar on the roof terrace! Lovely views even during a thunder storm (under cover obviously!) and the same perfect service. I would be more than happy to return. Pity about the spa facilities however, these were unavailable due to works being carried out so cannot comment on that aspect. Taxi to the Ciampini airport cost 30 Euros.

Room Tip: Our family had rooms spread over both sides of the building and we felt that those at the back had t...
  • Stayed: July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Thank lady_isobel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteltrilussa, Responsabile relazioni con la clientela at Trilussa Palace Congress & Spa, responded to this reviewResponded July 30, 2014

Greetings from Rome!
Dear lady_isob,
First of all thank you for your stay at Trilussa Palace Hotel and for having honestly described your experience here. We are happy to know that you did not allow yourself to be influenced by your first impression. The staff are very glad to have been helpful and to have let you have a comfortable stay. We are also pleased to know that you enjoyed the Roof Garden. We will be more than happy to welcome you back and to let you try the Wellness Center so to deserve your fully satisfaction! Kindest regards from all the staff

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Reviewed July 26, 2014

My son, his girlfriend & I stayed for 4 nights at Trilussa. The airline changed our flight causing us to arrive much earlier than check-in time. We hoped we would be able to stash our luggage before taking off to see some sights; however, the hotel staff very kindly offered us a temporary room so we could shower & change clothes. This was greatly appreciated since we had been traveling for a very long time. We felt so much better once we had a chance to freshen up, allowing us to better enjoy our first day in Italy.

When we returned from sight-seeing, our luggage had been moved for us to our rooms. We had requested adjoining rooms (which wasn't available at many hotels). I liked the setup: a small private hallway & then doors to our two rooms (each with a bath). This allowed us to visit back & forth safely (with our room doors unlocked & the outer hall locked) or to have privacy as desired. Both of our rooms had balconies, each with a small table & chairs. I really enjoyed being on the balcony and soaking up the local atmosphere or just having the balcony door open for a fresh breeze. Everything was spotlessly clean and comfortable. I slept well every night. And the included breakfast got each day off to a great start. We loved the machine that makes fresh orange juice. Our rooms each had a mini frig (which we didn't even realize at first, since it looks like a cabinet under the TV) and there is a grocery store one block away.

Location is great, right across the street from the bus & tram stop. The staff gave us a map and a handout listing exactly how to reach all the major attractions. One day we wanted to visit the Catacombs & a young lady at the front desk named Splendora looked things up online for us. She noticed that the one we planned to visit was closed that day & found another one that was open & wrote out the directions for getting there. I wish I had taken note of the names of other front desk employees to also give them thanks. Like Splendora, everyone we dealt with at this hotel was friendly & helpful & easy to communicate with in English.

We didn't have time to check out the spa; however, we enjoyed going up to the roof-top terrace at night. It had been my lifelong dream to visit Italy & this hotel made my stay in Rome so enjoyable & memorable. Thank you, Trilussa!

  • Stayed: May 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Pentalinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteltrilussa, Responsabile relazioni con la clientela at Trilussa Palace Congress & Spa, responded to this reviewResponded July 29, 2014

Dear Pentalinda,
first of all thank you for your stay at Trilussa Palace Hotel and for having let us know your opinion! We already miss you! We sincerely appreciate your rewarding and enthusiastic words: reading them we get aware that our work is not taken for granted. It has been a pleasure to help you and to give you information. We are happy that we could help you to fully enjoy your Roman holiday and that you are satisfied about the hotel and the location. Your enthusiasm about everything here is upbuilding and let us continue to do our best. We really hope to welcome you back in the next future! You call your stay at Trilussa Palace Hotel “wonderful”: we call guests full of appreciation as you just “fantastic”! Thank you again for nice words! Take care of you! Our best regards

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Reviewed July 24, 2014 via mobile

We stayed at Trilussa for three nights and it suited us perfectly. The hotels in the centre of town were over our budget so we were looking for somewhere that was good value with excellent reviews just outside of the centre. If you have similar needs, this hotel certainly fits the bill. We had a classic double room which is a reasonable size for the price. The bathroom is quite small but we didn't feel this mattered too much as there is so much to see/do in Rome we just needed a base for exploring. The breakfasts are really nice - pancakes, cooked breakfasts, fresh fruit and continental breakfast. The roof terrace is lovely and provided a perfect escape from a quick thunderstorm on one of our evenings. If you do stay here I would really recommend eating out and generally exploring Trastevere - it is the up and coming area of Rome so prices are lower than the centre and the food at all the restaurants we visited was just as good in quality. If you happen to visit during July, make sure you visit the festival lining the river banks - fantastic bars and lots of shops and pop up restaurants. Staff are all very friendly and helped us with dinner bookings and generally navigating our way round Rome. Recommend this hotel to all travellers who are on a budget but don't want to compromise on quality/comfort/convenience.

Stayed: July 2014
Thank Steph A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteltrilussa, Responsabile relazioni con la clientela at Trilussa Palace Congress & Spa, responded to this reviewResponded July 26, 2014

Greetings from Rome!!!

Dear Guest,

Thank you for the nice review you wrote on Tripadvisor to describe your Roman stay at Trilussa Palace Hotel.

We are glad to know that our Hotel suited your budget without compromising on quality. We are flattered by your positive feedback, especially for what concerns the helpfulness of the Staff, the ‘lovely’ terrace and the tasty breakfast. We are happy to know that you enjoyed your holiday in Rome and that your experience with Tevere Expo, the summer festival along the river banks, was fantastic; we inform you that the stands will be there up to the end of August, just in case you would like to go back to Rome before the end of summer.

We really hope to see you soon and until then we wish you all the best.

Yours sincerely,
The Staff

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Reviewed July 24, 2014

To celebrate my birthday I decided to spend an evening in the SPA Trilussa with two friend of mine. It was an amazing experience!
The reception staff was very kind and helpful. From the moment we arrived it was like a dream. The SPA room is incredible, the atmosphere is so nice that you don't want to leave anymore.The thing I like the most is that you have your OWN SPA, you don't have to share with other people , it is just for you!! Moreover, you can choose your own music, light and color and this make it more special. Inside the room you can find everything that you need in particular you will also have snacks and drinks( the,prosecco, juice) offered by the hotel.
After our 2-hour treatment in total relaxation, we went to a private area where we took a shower and get dress.
I felt like a brand-new person when I got out.

I would HIGHLY RECOMMEND this experience for friends and couples who want to have a great time!

  • Stayed: June 2014, traveled with friends
    • Rooms
    • Cleanliness
    • Service
Thank costicostanza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteltrilussa, Responsabile relazioni con la clientela at Trilussa Palace Congress & Spa, responded to this reviewResponded July 25, 2014

Dear Guest,

Thank you for having reviewed your experience at Trilussa Palace Hotel and for having chosen us to celebrate such an important day for you.
We are really glad to know that we made you live a dream on the day of your birthday and that you and your friends enjoyed the Spa with all its comforts, most of all its exclusive use and the possibility to customise the whole area.
We are very grateful to you for recommending our Wellness Centre to the other users and we hope we will have again the pleasure to welcome you as soon as possible.

Best regards,

The Staff

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Reviewed July 22, 2014

This was a small boutique hotel, points below.

Pros:
Tram just in front of the hotel
You get a quiet night of rest as it is away from touristy areas
Clean rooms

Cons:
Shower is extremely small (I'm of Asian female build and I could hardly turn around)
Costly for what it is
Spacious room for Rome

There was one staff which is extremely helpful (young female, curly dark hair and always with a smile), she seems to only work during the day (we were there for 5 nights), and could possibly be a manager. Otherwise other staff were not that keen to provide info.

  • Stayed: June 2014, traveled on business
    • Value
    • Cleanliness
    • Service
Thank ComfyGourmetSeeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteltrilussa, Direttore at Trilussa Palace Congress & Spa, responded to this reviewResponded July 25, 2014

Dear Guest,
First and foremost we would like to thank you for share your personal experience in our Hotel.

We apologize to know only after your stay that the room you were assigned did not fulfilled all your needs, regarding the bathroom we are replacing all the showers with new and big one in our rooms but unfortunately not all the rooms are renowned yet, if we had any chances to know about this little problem during your stay we could’ve change you into another room in order to let you stay more comfortable,

We are sorry to read your words about the Staff, we always do our best to satisfy all our guest needs and we try to improve everyday all our effort to let everyone feel at home and special, the attention that we give to our guest is the priority of all our team members, not only one of them.

Our General Manager is taking all the information regarding your stay in order to assess the deficiencies that have unfortunately been pointed out in order to improve even more all of our services to the best.
We really hope to have, someday, the opportunity to welcome you here again to offer you another chance to enjoy your experience here at Trilussa Palace Hotel.

Best Regards,
The General Manager.

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Reviewed July 22, 2014

Enjoyed a 4 night stay here in June with my partner. First off, the reception staff were a delight, very helpful throughout our stay - special thanks to Alberto for his help (we still have your pen!) and Max for an excellent rundown of the city and area. The hotel itself is beautifully decorated with PC points and a TV both on the ground floor and on the rooftop terrace - this came in handy many times as the World Cup was on when we visited!

The room was small (classic double) but had all the amenities you'd need - eg. Tv, minibar, aircon. The bathroom was lovely but only provides you with shower gel and hand soap so bring shampoo. Also, the double bed was actually two singles put together... not ideal. As other reviews have stated, irons are not permitted in hotel rooms in Rome however after a simple call to reception I was guided to a small room/cupboard where the iron was kept and could access this when needed, no hassle at all.

The hotel is in a great location, with a tram stop right outside that will take you to the city centre within 15mins. There are many restaurants to choose from in the area with reasonable prices too! There is a spa/pool as the name suggests but this is unfortunately not included in the price which should be made clearer when booking - but at a cost of €55 for 1hr it was worth it for some relief from the scorching Italian sun! 

All in all we enjoyed our stay,
many many thanks.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank A_Travellerxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteltrilussa, Responsabile relazioni con la clientela at Trilussa Palace Congress & Spa, responded to this reviewResponded July 25, 2014

Greetings from Rome!!!

Dear Guest,

We felt very satisfied after having read your nice review about your stay at Trilussa Palace Hotel and we would like to warmly thank you for having shared your opinion with the other users of Tripadvisor. We are glad to know that you loved the interior design of the Hotel, its Roof Garden where you enjoyed the matches of the World Cup and the classic double we assigned to you with all its facilities. We are also happy to know that the good position of the Hotel was a strong point for you since it took you a few minutes to get to the city centre.

For what concerns the Wellness Centre, the rates are not included in the reservation just because the two SPA are both in private use, this means that from the moment you book them there will be only you inside of them and you will not share them with nobody else.

We really wish to welcome you again in the next future and in the mean time we send our best regards.

The Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Trilussa Palace Congress & Spa

Address: Piazza Ippolito Nievo 25-27, 00153 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#10 Spa Hotel in Rome
#48 Luxury Hotel in Rome
#58 Romantic Hotel in Rome
#75 Family Hotel in Rome
#87 Business Hotel in Rome
Price Range: $127 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Trilussa Palace Congress & Spa 4*
Number of rooms: 45
Official Description (provided by the hotel):
The Trilussa Palace Hotel Congress & SPA is an exclusive place for who wants to spend a pleasant holiday in Rome. Thanks to its location is the ideal place for discovering the beauties of the city in comfort. The hotel offers different types of rooms to meet the different needs of its guests: who travels with family, for business, for couples and for friends. After a day of walking or working, guests can finally enjoy a relaxing atmosphere in the exclusive SPA and being pampered by massages, rose petals and hot drinks. The historical centre is easily accessible. The hotel is indeed located in Trastevere area, a few minutes walk from Santa Maria in Trastevere. ... more   less 
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Also Known As:
Trilussa Palace Congress Hotel Rome
Trilussa Palace Congress And Spa
Trilussa Palace Congress Rome
Trilussa Palace Hotel Rome

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