if i could give this hotel a lower rating, i would.... we arrived around 10pm in the evening and were confronted with a man telling us that becuase we had arrived so late in the evening that they thought we were not going to show up, so they sold our room on.
He then had the audacity to say that he had tried to process our credit card details as a cancellation. Thankfully for us, our partciular Visa card has enough security to prevent people using the number without the card.
He then said that he had a room in a partner hotel across the city, but we would have to pay for it at his hotel. This is where things got really dodgy, i informed him that we would only pay at the hotel we were staying at and asked that he call them so i could ensure that they had a vacancy. He was very reluctant, but when he did call them, he insisted on speaking to them. Lucky for us we both speak resonable Italian and were able to ascertain that the room did not exist. At this point we simply up and left, and were able to find a really nice hotel around 500 metres away.
I cannot comment on the comfort of the hotel as i didnt not get to see a room, but would seriously advise people to be careful if booking at this hotel as the owners are obviously dodgy.
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- Also Known As:
- Fenicia Hotel Rome