We had quite a bit of mold in our bathroom. We asked if we could get a different room but the employee said he would take care of it and have it cleaned. When we returned to the hotel in the afternoon nothing had changed and he said it was not mold but because of the humidity in the bathroom... and no there were no other rooms available (although there were hardly any people durig breakfast). When we wanted to check out immediately he stated that we had to pay for 2 nights because it was 5 p.m. by then. A long discussion later (in which you could see that there was no interest in us as customers whatsoever) we gave in and stayed for another night. The breakfast that was decribed as such a treat was OK but nothing special.
Overall this hotel cost us hours of angry thoughts and trouble. Our remaining night we stayed at the "Albergo Giusti" in Via Giusti which was very friendly and very clean!
In retrospect we asked ourselves if we were too picky about the bathroom but the way they dealt with our request was so unprofessional that we feel that these people should work somewhere else but not in a hotel.
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- Also Known As:
- Luzzatti Hotel Rome