As other reviewers have stated you do need to book ahead. Our booking was fine but the couple before us were dismissed by reception as their booking had gone 'missing' on the internet. Staff were quite unhelpful to the couple.
You need to check-in all bags & you are given a clear plastic bag to carry.
The art was great but it was difficult to follow with the lack of signage and audio guide issues.
Very busy and crowded.
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