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“Friendly staff but hotel disappointing”
2 of 5 bubbles Review of Hotel Firenze

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Hotel Firenze
Ranked #1,040 of 1,290 Hotels in Rome
Glasgow, United Kingdom
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Friendly staff but hotel disappointing”
2 of 5 bubbles Reviewed August 12, 2013

I have to admit I was very disappointed with this hotel. I had thought I had spent a reasonable amount of money to get a good hotel in Rome, however I quite obviously had not.

I feel for the money we spent for 4 days, this was way overpriced. The hotel is small and public areas are very extravagantly decorated, no real problems with public areas, but the rooms are disappointing.

They are rather old, drab and dark. The room itself was reasonably spacious but very little room for putting clothes. There was a safe and I was quite happy leaving my valuables in there.

We also had a room with a balcony, however anyone could have broken into my room from the balcony. The door to the room from the balcony was just a clip. I really didnt want to even sit on the chairs on the balcony because the area didnt look like it had been cleaned in a good while

The bathroom was clean but very tight, it was difficult if 2 of you were moving in and out of the room. I was also really scared having a shower. The shower itself was really good but the bath felt really slippy and rounded. It wasnt a flat enough surface to stand on.

Bed was very comfortable and clean and spacious.

Breakfast was included in the roof garden room, which was very pretty and refreshing. The roof garden itself is enclosed but you do have a fantastic view over the city. Breakfast was pretty basic with an assortment of bread, cakes, fruit and cold meats.

Location isnt good. Very quiet area with not a lot of bars or restaurants closeby. 20 minute walk to the closest area serving food, however it is quite literally 100 metres from the nearest metro station. The metro is essential to get about Rome and was fantastic especially as we were so far from a hive of activity.

The one very positive thing about this hotel were the staff. I found them to be very pleasant and helpful but I'm afraid the staff itself isnt enough for me to want to stay at this hotel again.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
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Helpful?
2 Thank carolans69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiziana Z, Direttore at Hotel Firenze, responded to this review, December 13, 2013
Our hotel is located in central area in an ancient building of 800's.
Any changement in structure need to be authorized from government. We take into consideration all your suggestions. Thanks for your comments on our staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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100 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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English first
Paris, France
Level Contributor
217 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
1 of 5 bubbles Reviewed July 10, 2012

Okay this is definitely NOT a three star hotel. Maybe a half star. It was horrible. Worn out, dirty, noisy and generally just a scary place. After walking up the stairway which looked like something out of a bad movie – doors that looked like they were beaten down, beams and walls that should have been painted at least ten years ago, carpet that was disgusting. My room – basic, old style scary. Towels were bad, lights were out or missing, curtains not hung correctly, no safe. Each time I left, I had to carry around my valuables as I figured they were safer with me than in the hotel. Around the corner from my room, a stairwell with garbage and old mattresses thrown in it (see photo). No joke. I have never stayed in such a horrible, run down place in my life and may I never do so again. The only thing that was missing was cockroaches….

Room Tip: Go elsewhere...
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  • Stayed July 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank Christat13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Amsterdam, The Netherlands
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed July 9, 2012

A terrrible experience for our whole family. We booked for Hotel Doge but were placed in Hotel Firenze. It was a scam because both hotels are located in the same building and run by same people. Room was dirty, stinks, noisy, the mattress sinked to the bottom of the bed, hair strands found on the sheet cover (was it changed?). My husband will put a separate post under Hotel Doge to show photos of the horrible place.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank lisaamsterdam1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chippenham, United Kingdom
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed May 10, 2012

This is a basic hotel which provides a excellent base to explore central Rome. If you dont mind a bit of a walk, you can reach all major attractions within 45 mins -

Spanish Steps - 5 mins
Trevi Fountain - 10 mins
Pantheon - 15 mins
Colleseum & Forum - 40 mins
Vatican - 45 mins

The hotel room looked a little tired, but was clean and comfortable. Breakfast consisted of a hot drink, juice, and a selection of croissants/rolls and spreads.

Hotel staff were friendly and helpful. Overall this is a basic hotel in an excellent central location.

  • Stayed May 2012, traveled as a couple
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Helpful?
3 Thank JCUK30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
3 of 5 bubbles Reviewed May 5, 2012

Good Value , Breakfast starts late (730 am) ,Large Room ,Great and Safe Location

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Krishnan55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens, Greece
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 bubbles Reviewed April 30, 2012

Nothing to do with the fotos...
We booked two rooms,and both were dirty,full with mold and humidity.There was mold on the bathroom walls,inside the fridge,even on the pillows!!
The hotel is in an old building with a common entrance with other flats and only the room door prevents someone to enter the place...
The stuff in the reception was rude and there was no one present to make any complains.
Anfortunatelly we spend one evening there because we couldnt find anything else.
Thank God next day we did find something decent...
Its a place definitely NOT to book.

  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank pan0s_athens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed January 10, 2011

This hotel is nothing fancy, but it has everything you need if you're visiting Rome for site-seeing. It's located in the center of the most sites you're going to visit, within walking distance (except the Vatican). It's surprisingly clean and the staff is very helpful. On the other hand, the rooms are not very large and there isn't any interesting view from the windows. But that's the point, you don't need it because you'll be out all day going from site to site, at least that's what we did.
Cost in winter time is about 90 Dollars for a double room.

  • Stayed December 2010, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank michaddtx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Firenze

Property: Hotel Firenze
Address: Via Dei Due Macelli 106 | Piazza di Spagna, 00187 Rome, Italy
Location: Italy > Lazio > Rome > Colonna
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #1,040 of 1,290 Hotels in Rome
Price Range (Based on Average Rates): $$
Number of rooms: 25
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