I highly recommend that no traveler should stay at this hotel or any of the other sister properties owned by the Relais Group Hotels.My wife and I traveled all over Europe this summer and nothing was as bad as our stay at this hotel. There is no way this is a 4 star hotel. At best it is a 2 star. The only good thing about this hotel is its location. There is no elevator and the breakfast is not worth eating even if its free.
Examples of all the problems:The entire staff was extremely rude and unprofessional. Our air conditioner never worked and made it impossible to sleep at night since its very hot in Rome during the summer. It was unbearable to stay inside the room. Unless you like sleeping in a sauna, dont expect to get a good nights sleep. We were promised 3 times that they would fix it, but each time they lied and said that it was fixed. No one would take responsibility and would blame the technician or other hotel staff.
Also, the dirty shower and bathroom was horrible. Everytime we showered, the entire bathroom would flood within a couple minutes. We would have to use all our towels to keep the water from going into the main room. We called and asked for extra towels since all of ours were being used to stop the flooding into the room, and we were brought up dirty used towels, since they didn't have any clean ones. Like the air conditioner, the staff had promised us 3 times that this problem was corrected, but it was obvious that they didn't even look at it.
There were several ants and bugs through out the room. On our first morning we were woken up to pounding construction noises from the building. We asked several times to be moved and the same words of "Not Possible" were told to us.
The worst part was that we had accidently booked our last night with a separate reservation since we had decided to stay an extra night in Rome several days before our arrival. My wife had accidently made the last nights reservation for one night after our departure. We were called and harrased to pack our bags and to get out. I pleaded our case to them and said that our reservation was incorrectly made for the wrong night and begged them to move it forward one night. Their answer was, "Not Possible". He said to leave and come back the following night, even though we already had our flights to leave Rome. It was almost as if the front desk was happy to see us stuck in a bad situation. After a few minutes, we had the front desk person in or room, yelling and pushing us out of our room. My wife was changing clothes and he would not leave the room. They would not work with us to move our reservation and told us that we were left with no choices. I think that this was a huge blessing, because the Expedia rep was on the phone with me and she heard the harrasement over the phone and said no guest should be treated this way and refunded our incorrect reservation immediately. She also, mentioned that she was going to report this hotel to the appropriate Expedia department to have it removed. We moved down the street to an amazing real 4 star hotel, the Valadier, for almost the same price. I highly recommend this hotel. it was perfect and true pleasure. DO NOT STAY HERE!!!!! or at any of their sister properties within the Relais Group Hotels. Ironically, we met another couple in Greece that had a similar experience at one of their other hotels.
I never participate in sharing experinces online, but this was so bad that i felt obligated to report it and warn other potential visitors. Just read the other peoples reviews for confirmation.
- Also Known As:
- Miro Hotel Rome