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“Avoid if you like to sleep” 1 of 5 bubbles
Review of Roma Resort Navona

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Roma Resort Navona
Ranked #685 of 1,067 Specialty Lodging in Rome
New York
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Avoid if you like to sleep”
1 of 5 bubbles Reviewed January 19, 2014

I must say that this has been the worst apt rental experience that I have ever had.

All the windows face a very noisy street with construction during the day and a very loud bar at night. During bar hours, people go out on the street to smoke and talk loudly. After the bar closes, drunk people hang out in front, talking loudly until 3:30 am. No soundproofing was available in the room, as advertised.

The kitchen was poorly stocked.
-- There was no way to make a cup of tea and nothing to drink it in -- no cups.
-- No cutting board.
-- All the non-stick pans were scraped up and the coating was flaking off. Yuck.
-- The refrigerator froze everything we put in it, no matter how we adjusted the temmperature.
-- No kitchen linens as advertised.

No dryer as advertised and no place to hang wet clothes to dry. I booked this apt because the listing said it included a dryer.

The heat didn't work, it rained a lot and and we were cold and wet.

One day, the cleaning service came in and released some strong horrible perfume in the apartment that stank up the place and made me sick. The strong perfume lasted until we left.

I tried to discuss all of this (at the beginning of our stay) with the hotel staff but they did not care and did not help to make things better. At the end of our stay, they offered us a free taxi to the airport.

Room Tip: Avoid if you like to sleep
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  • Stayed November 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank planetrois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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18 reviews from our community

Traveler rating
    4
    4
    6
    0
    4
See reviews for
3
9
1
2
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed October 13, 2013

Really enjoyed our four day stay here. The apartment is modern, clean and has a full length balcony overlooking Via dei Cartari. The bed is very comfortable, air con worked well. The location is great, near to Piazza Navona, and only a 2min walk to Campo di Fiori. The staff were very helpful, carrying our bags up four flights of stairs for us, and then explaining how everything works in the apartment. (The new lift was being finished as we left) We booked this online from Australia, and were wrongly advised to check-in at another address (Corso Rinascimento). When we arrived here, we were offered espresso coffee, and waited ten mins for other staff to arrive in a cab, to take us to Relais De Cartari, the cab fare at their expense. This is true customer service, and we highly recommend the accommodation and the staff.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Andrew T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level Contributor
54 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
1 of 5 bubbles Reviewed September 28, 2013

Did this booking through HouseTrip 7 months ago and 10 days before our departure date, the host of the property cancelled our reservation saying there was a problem with the apartment. They didn't say what kind of problem. I know they have other properties available in the same building and I asked for an alternative but got no reply. Now I have to rush to find another apartment. They are terrible! Fortunately HouseTrip has been diligently working with me to find something else but needless to say the options are limited.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Luv2travel65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Rome hotels

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 8, 2013

we stayed in Relais De Cartari for one week.
the location of the apartment is great, near all the cool places to be, restaurants to eat, and sights to see.
it was great idea to take an apartment, especially when coming for a relatively longer period of time (more than one or two nights).
Lorenzo was available and accessible when we needed him, and offered assistance with check in and check out, when they where little bit off the regular checkin / check out hours.
Lorenzo also suggested and arranged transportation from the airport to the apartment, which was great help,
i would be happy to stay again in the future in Relais De Cartari

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank odedfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mackay, Australia
Level Contributor
130 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 bubbles Reviewed June 27, 2013 via mobile

My husband & I stayed here for 4 nights. The day before we arrived we received an email from Lorenzo saying that the room we had booked (more expensive one) 4 months ago was not available and they could re-position us to another apartment in the same building or another part of the city and give us a refund of 40EURO per day. Once we explained that we were meeting our friends in Roma (who BTW booked the same time as us) and we would've appreciated staying in the same building, our request was met. Enrico, Lorenzo's colleague agreed to meet us at the earlier time than 3pm for check in. This was very good of him. I would also like to mention that the entire balance was collected from our credit card 3months before we came to Europe, the following month we booked. When I called Booking.com they said that this was the policy of the private apartments. This was all very well, however, the issue came once we were @ the apartment. Enrico wanted payment again. I didn't have a copy of my statement, but assured him that this was definitely paid. I immediately got onto our bank and obtained our statement. We were not asked for proof of this but something I think foreigners should b wary of. The day before leaving we also asked about our refund, they assured us they will be returning this 2 our account....we will see!! We had apartment 5, which was clean & had a modern bathroom and a washing machine. The only thing it lacked was a safe. It was in close proximity to the Piazza Navona & within walking distance 2 Trevi and Spanish Steps. There was a taxi station across from the Main Street as well. Taxi was quiet reasonable costing approx 5EURO if u didn't feel like walking.

Stayed June 2013, traveled as a couple
Helpful?
Thank RozMcF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Roma Resort Navona

Property: Roma Resort Navona
Address: Via Dei Cartari 37, 00186 Rome, Italy (Formerly Relais De' Cartari)
Location: Italy > Lazio > Rome > Navona / Pantheon / Campo de’ Fiori
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #685 of 1,067 Specialty Lodging in Rome
Price Range (Based on Average Rates): $
Number of rooms: 4
Official Description (provided by the hotel):
Every corner of Rome is full of charm and beauties to be discovered.In an ancient building, few meters from Piazza Navona and Campo de 'Fiori, these lovely apartments to feel at home in the Eternal City. The ideal starting point for all people that want, with pleasant walks, visiting the places and monuments that only this city can offer. 4 apartments in a residence in the city center where you will be greeted by an exceptionally mild, fine furnishings that combine a unique design and elegant with an harmonious balance between the ancient structure and modern furnishings.These unique environments are the ideal choice for medium or long stays for families and for those who want to enjoy Rome. ... more   less 
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